marinapr0enca
Google
We had a truly memorable stay, a paradise within paradise.||||From the moment we arrived, exhausted with two toddlers, we were welcomed with warmth. Sitting in the library with a cup of tea while waiting to check in set the tone for the whole experience. The way the staff shares information from the reservation onwards really caught my attention. It’s clear that the entire team is aligned and genuinely committed to making things run smoothly, always with a smile. That culture shines through, and it’s beautiful.||||One of the most touching moments was when the kitchen team came to say goodbye and take a photo with the babies. It moved us deeply. Only our closest family usually walks us to the door to say goodbye, already missing us and wishing for our return.||||The atmosphere, the details, the quality of the products — everything was crafted with care. The banana cake was delicious, and we appreciated the effort to accommodate our vegan diet. However, I believe there’s room to grow when it comes to vegan options for kids. As an adult, I don’t mind simple meals, but for the little ones, it became a challenge over the days. One day the seasoning was off, another the cake was undercooked, sometimes the wait was too long, and managing two toddlers out of their routine turned into a juggling act.||||The kids’ playroom was also closed during the time we needed it most, breakfast, when it could have helped us all enjoy that moment more calmly.||||Despite these points, the kindness and professionalism of the team left a lasting impression. With some adjustments, especially around family-friendly vegan options, we’d be thrilled to return. Otherwise, for trips with the kids, we might opt for a villa with helpers, as we’ve done in Bali. But the truth is, we’re already hoping to come back because you made us feel at home.||||Thank you for the beauty and the heart you put into everything.