Jean Choong
Google
Booked a pool suite with GHA platinum status, with prior knowledge during booking that i was entitled to upgrade upon availability, to Pool Access Room. However during check in, I was informed that the highest category of upgrade was to the pool suite from a garden suite, so i was unable to be offered further upgrades as i have already booked the same category. Not a major issue but communication could have been better.
Overall stay was ok. Staff were friendly and polite throughout the resort areas including front desk, dining restaurant, housekeeping team.
The resort and room were clean and housekeeping was great. Pool cleaning was done once during my stay of 4nights.
On request buggy service was available throughout the resort, which was a very nice touch to get around the resort considering the hot weather.
Food in the restaurant were a hit or miss, some were ok but some not. For eg, in room dining, I ordered crispy Buffalo wings, it came cold and certainly not crispy and soaked in oil. Breakfast was attentive and sufficient spread.
The Bed was not the best for 5* resort, pillows were flat and uncomfortable to sleep on. The old shower heads need a change too. The installed bidet fell out of the installation during end of our stay. Toilet paper could be of a better quality too..
Overall a pleasant stay, but can be better considering that the resort is 5* but a little lacking comparing to other brands.