Anantara New York Palace Budapest Hotel

As an extension of our Uniworld River Cruise, we stayed in this amazing hotel. It is absolutely beautiful,elegant, and luxurious. The entire staff was attentive, and went above and beyond to be of assistance. A very special thank you to Concierge Bella Jennifer Dani, who answered my countless emails regarding our trip before we arrived in Budapest. Our room was beautiful, spacious, and very comfortable. The amenities were spectacular. We had dinner at the White Salon which was delicious, as was breakfast, and lunch at the New York Cafe.

Stayed here for 2 nights as part of Viking Cruises extension, wow what a beautiful hotel, our room was so lovely, huge comfy bed, large clean bathroom and plenty of bottled water available. Air conditioning very poor though. Breakfast was good, although hot food was pretty much cold, the hot plates do not keep the food hot? Plenty of other choices though pastries, bread, cold meats, cereals etc. The spa area is very luxurious and we enjoyed a swim and a sauna. Had a very comfortable stay.

Avoid if you expect luxury, as returning guests we can confirm the standard at this hotel have disappeared. ||Disappointing from start to finish, just to a highlight a small number of issues we had:||Arrived at advertised check-in time (3pm) but our room wasn’t ready until 3:40. No apology, no offer of a drink, and when we sat down for 20 minutes, no one bothered to take an order. This is systemic as other guests were treated the exact same way.|Housekeeping is chaotic: inconsistent cleaning, one day not done at all, another day a cleaner barged in without knocking and told us to check out (she had the wrong room). Even asking for fresh sheets didn’t work — the request card was simply placed back where it came from and the sheets remained dirty- our stay was for 5 nights. |Food & drink: regularly cold. Pancakes at breakfast, £10 cup of tea ordered to the room and pasta from room service — all served cold. One night we tried for an hour to order from their “24-hour room service” but no one ever answered the phone. Another time it took 1h20 and three requests just to get mugs that hadn't been replaced during inconsistent cleaning.|For a hotel claiming to be “Leading Hotels of the World,” this was shambolic. Inconsistent, inattentive service and a total lack of polish. We left genuinely amazed this property carries that badge, and were very sad because we returned after loving it so much the first time. If your thinking of returning here as you enjoyed a trip in the past please please spend your hard earned money somewhere else and avoid disappointment.

The hotel is an architectural and design tour de force, beautifully showcasing its belle epoque origins. ||Our room was spacious, comfortable, and very well placed near the center of the hotel overlooking the main avenue… but very well sound insulated.||Most important, hotel personnel were attentive and professional across the board. Attribute to staff as well as management. ||The landmark building first caught my attention in the late 1980s when the interior was just a ghost of its once opulent self. The opulence is back in full style!

everything was perfect , what a unfortable stay i had.|from the start to the last minute everything was really special.|i stayed at spacious junior suite.beautiful bathroom with jakuzzi, high quality bodylotion,shampoo, soaps..|the bed was very comfortable , the living room also very nice. i loved i the whole settings of the junior suite.|the breakfast buffet was nice arranged and a lot to choose from.and off course ,,having breakfast at the new york cafe is always special. the breakfast for hotelguests is served on the lower floor.|so what about the spa area..i went twice and i really enjoyed the stylish pool|at the time i visited i spa area it was quiet , so i enjoyed the pool formyself ..special experience..||i would especially mention the great empoyees::::|- at the reception: the charming ladies Szonja and Edina|- the decent young waiter at the breakfast buffet|- the helpful Doorman Gregor &|and special thanks to the Service Excellence Manager Mr. Tamas Gebei||last but not least i will be back in a few days to have another fablous stay.

The most unforgettable 5-star hotel I've ever been to was absolutely amazing. From the bellhop to the front desk receptionist Gergo was professional and polite. He even let us check in early, which we really appreciated. Every detail surprised me from the moment I walked in, when the lifts took us up, it was yet another wow moment. The hotel’s service was top-notch, truly the best! The server at the white salon a young desk receptionist, he is so gentleman, and our table server’s Domokos, he was super kind and took a ton of great photos and videos, which really added to our experience and made us smile :) The room was incredibly stunning and spotless, and the selection of teas was such a treat. I will definitely 💯 be coming back soon!

Just had fantastic lunch at White Salon. Our server was András - he did everything to please all our cravings. He really made our day lovely. The food was great but without such a great service it would not taste that good. Thank you!

Thank you to Richard for providing the ONLY good service we had in Hungary. We only stayed a night before we headed to my home town but everything was 5*. We will be back for sure and please give this guy a raise and promotion. He was the only server we didn’t have to waive down and was informative and helpful during our breakfast. This is what international guests expects! Rooms were spacious and we had everything we needed. The receptionists were also nice and the little welcome lemonade was a nice touch!