Giovana Bilibio
Google
I noticed a discrepancy between the price and appointment duration for their Naturopath listed on the website and what I was actually offered. When I called to inquire, I was demanded to update my credit card details, and shortly after, the original price and appointment details were removed from the site. Unfortunately, the originally advertised price was not honoured. Based on this experience, I wouldn’t step there again and I do not recommend this place.
***Just for your information, the service and pricing details I referred to were clearly listed on the Naturopath's main page, where all service information is displayed. These details were removed right away!
The price increase from $225 to $297 for a first appointment is quite significant—especially considering the appointment length has also been reduced from 90 minutes to 75 minutes.
Most comparable clinics charge around $250 for an initial appointment, so this change feels out of step with what’s typical. I believe my expectations are reasonable, but these changes give the impression that the focus is shifting more toward profit than client care.
I called to cancel the appointment after being informed that the details I saw would not be honoured. Unfortunately, no one reached out to clarify or follow up with me.