Suzanne S.
Yelp
I had a horrible experience here. My boyfriend and I went to the 2nd Annual Prohibition Repeal Party hoping for a fun evening. We noticed that the price was $35 and felt it was a steep price, so commented on the event page asking why. We received no response and paid for our tickets anyway, understandably having high hopes. We arrived and found some finger foods (I was not expecting a large dinner, so this would have been fine if I could have figured out anything else my money could have gone toward), an iPad for photos, and some tables. The band was nice, but there was no room for dancing or even standing. I understand it is a small space, but I paid $35 to stand in one spot for an hour. In addition, all drinks were still *full price*; I was certain guests would at least be given some drink tickets considering we all paid so much to get in. When we commented on the Facebook event, we received some kind responses and the host of the event stated that she would stand by her party, but she would gladly refund our money if we were displeased. We appreciated it as we could not see where our $35 went, and we could not justify paying such a high price for the event. Much like how I would return a product if it didn't work as expected, I felt that a guaranteed refund would be easy to acquire, especially given the civil conversation we had via Facebook.
However, when we went in today for the refund, we were treated with tremendous disrespect. My boyfriend simply walked in and explained why he was there, and the woman angrily tossed the money (half of what we paid) on the table and rudely said, "Can I ask you a question? Why did you even come in the first place?" My boyfriend explained that we were looking forward to the event but were disappointed based on how much we paid. She then stated how rude our comments were (even though they were simply respectfully stating disappointment) and asserted that she would only give us half of our money. My boyfriend did not argue, and simply started walking out. She shouted at him as he walked away, "Right back at you!" Her tone was horribly disrespectful and her behavior was wholly unprofessional. We will not be returning to Anchorage Distillery.