& Other Stories

Came to purchase a dress and somehow I had to swipe my card 3 times at 3 different POSs, each time their POS and computer system freezing, breaking down, and refusing to restart. All this while the amounts being deducted from my account and still not yet reversed 4 months later even after the store ‘manager’ assured me nothing went through. Won’t be shopping here again.

I came here on a Monday around noon. The store was chill, but there were still a few shoppers around. A nice amount of people to shop along next to. They had a great fabric that was 89% Cupro 11% Elastane. It feels like button. Loved the fabric, hated the styles in the store. I would have loved to have found a Cupro T-shirt in black or maroon. They have one online, so I might go for that. Their sizing can be a bit tough for me. It feels inflated. Their smallest size, in many styles, is quite large. I tried on: -Organic Cotton T-shirt in Black -Silk Button-down in Burgundy -Leather Shorts in Black The T-shirt and the silk shirt were both the smallest sizes, and too large on me. The shorts weren’t bad, but I didn’t love the gathered part at the top of the waist. Take that off and these would have been great leather shorts. The quality on the silk shirt didn’t feel great. Just based on feel, I initially thought the shirt was polyester, and was surprised to see it say silk on the tag. & Other Stories does tend to use unique fabrics for some of their styles. Like Cupro, or 100% wool T-shirts. They’re not the best quality (that’s what you get for the price), but I applaud their use of unique fabrics for basic styles. This is the one reason why I will occasionally check back in.

Bought a pair of linen shorts from here on vacation from Canada and they literally fell apart in one wear. I loved them initially and they fit perfectly so I wore them *once*. I came home, did my laundry and laid them out to dry only to find that they are falling apart. Because I have misplaced my receipt, customer service said there’s nothing that can be done. What a waste of money and honestly pretty useless customer service/returns policy given that I still have the charge on my CC statement and images of the item before and after purchase and realistically they could help me if they wanted to. Very disappointing.

It was second time to visit. You will like a beautiful and elegant style. There is many fashion jewelleries as well.

Very poor customer service at this store. Most of staff is unfriendly and shows little interest in helping customers. In particular, a tall man with thick glasses was rude and seemed annoyed when I asked for assistance. I won’t be shopping here again.

I was followed around in this store yesterday, which was extremely upsetting. When an employee comes behind or near you and randomly starts going through clothing and quickly scuttles off when you turn around, there are very few, if any other, explanations. (Sidebar: Of the many employees around me during my visit, including the one who came up behind me, not one asked whether I was finding every thing all right. Unclear whether that is a store/company policy, BUT if the employee behind me while I was in a corner, mind you, would have asked me that, I wouldn't be here writing this.) I would imagine it's difficult to steal clothing, especially as fall/winter clothing tends to be bulky, and I barely spent any time around the smaller goods like jewelry and sunglasses. I did go into the dressing room and there wasn't an attendant there, but I walked out with all the same clothing I walked into it with (and when I walked out, she still wasn't there). I also carry a large tote, but even then I walked in with that tote, and I very clearly did not put any merch inside of it (and aren't your clothing items tagged to prevent theft anyway?) Please train your employees to better look out for customers who are actually stealing instead of turning people off from this store and the brand as a whole. If you are worried about people stealing, do what 260 Sample Sale does and hold bags in advance, but please do not follow customers in stores. It's dehumanizing, especially when they're not shoplifting.

WHAT is up with the employees at this store… the tall man with tinted glasses was the rudest I’ve been treated by a store associate in recent memory. Raising your voice at a customer is never acceptable.

Extremely rude staff that discriminates and chooses to pick who they are nice to and who they are not nice to. I recently went into this store with family members that were visiting. We were killing time before going to a Mets baseball game and decided to go shopping. As someone who has been to this store before, I brought them here and wow now do I regret it. The past few times I’ve been here, I was always wearing a nice outfit and was treated kindly. Now the day that I go in with wearing shorts and a Mets baseball shirt, I am greeted with the most judgmental faces on all the employees. No one was willing to wait on me in the dressing room and when one girl finally approached me, she made a face to another girl and they both rolled their eyes and snickered. When I left the dressing room, I was also met with no help as to whether or not I needed a different size or if I needed to put something back. However, every other single customer that was wearing something up to their standards (shall we say) was met with “hi my name is …, let me know if you need any help today” and with a sickly sweet smile. I hate leaving reviews and don’t mean to sound like a Karen but this was a really negative experience for my family and I and I will definitely not be giving my money to a company that discriminates customers.

Terrible customer service online. If you have anything defective, they have no policy in place to help the customer if you bought the item in a store. I was visiting NYC and bought a dress. Once home, I put on the dress and the zipper was defective and came apart. I emailed customer service with my receipt and pictures and they said the only way I can get a refund or exchange it is to physically visit the store. I explained that I am no where near a store. I then called the store, because I would ship it and they said they have no shipping capabilities. I then called customer service back again and got Oscar, a supervisor who basically said sorry there is nothing I can do except offer me a discount to purchase another dress. Why would I do that? I am still eating my money from a defective dress I literally bought 4 days ago. I order a lot on line and have never had such terrible customer service, where a company doesn't honor the quality of their merchandise. I didn't damage the dress, it was defective and now I'm supposed accept there is nothing they can do. They lost a customer from me and I will be sure to share my story with everyone I know.

I came here on a Monday around noon. The store was chill, but there were still a few shoppers around. A nice amount of people to shop along next to. They had a great fabric that was 89% Cupro 11% Elastane. It feels like button. Loved the fabric, hated the styles in the store. I would have loved to have found a Cupro T-shirt in black or maroon. They have one online, so I might go for that. Their sizing can be a bit tough for me. It feels inflated. Their smallest size, in many styles, is quite large. I tried on: -Organic Cotton T-shirt in Black -Silk Button-down in Burgundy -Leather Shorts in Black The T-shirt and the silk shirt were both the smallest sizes, and too large on me. The shorts weren't bad, but I didn't love the gathered part at the top of the waist. Take that off and these would have been great leather shorts. The quality on the silk shirt didn't feel great. Just based on feel, I initially thought the shirt was polyester, and was surprised to see it say silk on the tag. & Other Stories does tend to use unique fabrics for some of their styles. Like Cupro, or 100% wool T-shirts. They're not the best quality (that's what you get for the price), but I applaud their use of unique fabrics for basic styles. This is the one reason why I will occasionally check back in.

very cute store! love the sock section! i also like that they take your old textiles to be recycled! helpful staff too! i also like some of the clothing. but so far i just bought socks and they are good quality.

Honestly, I didn't know this chain had an actual store a shopper could walk into, and now that I've received their clothes, I would never walk in. Be careful. This is a crappy brand that probably gained its footing on the eager online shopper looking for a deal. You really get what you pay for so don't be fooled by the cheap prices and incredible photos. What you will receive is low end, colorful, cheap, tiny clothing. After reading all the horror stories I decided not to go for a refund. I chopped it up as a loss and a lesson. I went to my local shelter and gave every item away. 4 ugly sweatshirts that look more like a kids size 6 than a medium adult (must be coming from China) and a wool coat that looks so cheal and flimsy. Just awful. Do not buy.

It was my FIRST TIME shopping here both online and in store and I was looking to make an exchange in store and approached the sales associates at the counter to ask my question. When I told them about my incorrect size and looking to exchange an item, they were so incredibly rude and dismissive, acting like it was my fault that I didn't know they didn't allow for in store returns. Well, I'm sorry you hate your life and work here on a Saturday. And then I approached a different sales associate asking about velvet pants and they were also SO RUDE and didn't want to show me where in the store they were talking about or asking any clarifying questioned about what I was seeking. I question the manager who works here and the culture she is exuding. I'm pretty sure she was the dismissive on at the counter as well. You've lose me as a customer and I will be telling everyone my experience here.

I have bought two pairs of shoes from Other Stories, espadrilles and boots. Both of them have severe color transfer issue. My socks were stained every time I wore them. Although & other stories have some eye-catching item I have come to the conclusion that their quality is as poor as H&M. The following review is specifically for the customer service at & other stories. I have encountered 4-5 different staff there most of them hate what they were doing and it is sad. This is freaking World Trade Center store you are facing clients from all over the world why wouldn't you bring up your A game. They refused to pick up a new pair of shoes for me saying they had nothing left, and I ended up with the displayed pair, twice. It's a shame that I really loved their style and this store is so close to me, but because of these issues I will happily give my money to other retailers.

The store is crazy and the set up is completely chaotic. The lay out of the store wasn't well thought out, they add the cash wrap in the middle of the store, so the queue runs into shoppers and meanwhile you have their beauty stuff in the back of the and it just feels claustrophobic. I would only want to shop here if there were no more than 20 people in this store, otherwise if you have 30 people waiting to pay, and you're trying to shop here amongst the other 100 shoppers - it is just sheer madness. I do appreciate the shoes being made from Italy, but I am not too into the viscose fabrics here that you have to iron when damp. People were helpful though...

{3.5ish} Gosh this store is pretty. The décor, the clothing, even the people working. Everything is just so pretty and white and clean and crisp and I totally love wandering through. I don't love the prices though. Some items are a total bargain and other are just too expensive for me. A fun necklace for $20? Awesome. But $55 for a polyester sleeveless top? Pretty or not I just can't justify paying that much for that material.

Worst customer service ever. We were by the shoe wall waiting for someone to take our size for well over 10 minutes. None of the employees would make eye contact with us or acknowledge us for that matter. We finally manage to get someone's attention. The moment she opens her mouth she says to a customer: "What do you want? What size do you want?" Already we were getting weird vibes, my friend asked her "Why are you being like this?" She rudely replies with a mumbled "you're asking for a size waving the shoe and being rude..." at this point, me and my friend both have our jaws dropped. She was being belligerent and extremely rude. She keeps asking "do you want a size or what? What do you want?" At that point we're done and leave the store. This employee, she had bangs and looked punk-ish. Maybe she was having a bad day, maybe she hates her job - who knows, but it's really no reason to be rude to someone who politely asked for your help. She not only lost a sale, but she also lost two loyal customers with her disgusting attitude.

I ordered two pairs of really cute earrings that I was planning on wearing to some events. When I pulled the package out of the mail it was just a flimsy paper slip with absolutely no packing. When I opened it one pair of earrings was completely missing and the other had the posts broken off. I was so dissapointed and contacted customer service and they were completely unhelpful and uncaring. I mailed the broken pair back and they would only offer me a 2 dollar discount. 2 dollars! for such expensive products you would think they could afford better packaging and better customer service.

Super cool fashion-forward garbs for a modest price. I came here by a recommendation from a friend, and it was extremely busy when I went (Sunday night, don't know if it's usually like that.) An employee reached out to me and asked if I needed any help. I was looking for a pair of boots from the website they no longer carried in store, but she helped me find a similar pair. All of the workers, from dressing room to cash register were really nice, especially Anita (I think she's the manager?), who made me feel like I was the only one in the store. Definitely don't expect H&M prices here, but do expect to find super cute clothes sold to you by friendly faces!

This store is so bizarre. The styles are lovely and stylish and everything is completely affordable and properly priced, but they NEVER have anything in stock. There will be five pieces hanging and there will be four size 0 and one 10. No backstock. And their website has 10% of what the store has and isn't organized by style but "clothing". Um, ok. Looking for a sweater? Too bad. Gotta scroll through ALL the clothing to see if they have that sweater. Seriously, how does this store plan on staying in business in NYC with so little inventory and no e-comm support? I wouldn't bother going in unless it's for accessories or beauty.

I am not a fussy one, but these two stores (Soho and 5th Avenue) have the worst customer service I've encountered. I have been a regular customer and spent a lot of money here, but will not return because of the way managers treat customers. I lost the receipt after I purchased some stuff (which I did not try at the store only because there was a long line), and tried to exchange them (with all the tags still on) TWO days later for a store credit. Didn't even ask for cash back. They were simply rude, and refused to take the items back. Had they looked at my purchase history, they would have seen that customers like me are the reason they have a job.

Worst online customer service I've ever received. I ordered a dress and they sent me the wrong size (accidents happen and I totally understand) I returned the wrong item that THEY accidentally sent me and they refused to give me the full refund! It.nstead they will only refund me for the 20% discount that offered on the correct item that I had to reorder. I couldn't believe it. Buyers beware! I'm a huge shopper and they just lost a great customer for life.

& Other Stories are a bunch of crooks! They sent me the wrong size item and refused to give me a full refund. I will never buy an item from them again. I tried calling customer service and explained the situation on where they messed up. After I was denied my full refund I asked to speak to a manager. The manager explained that there's nothing she can do about it. I couldn't believe & Other Stories would lose such a good customer for a lousy eight dollars! Get with it & Other Stories treat your customers better!

GREAT Swedish design style. They are the same company that makes COS and H&M. The quality is much much higher than HM. You especially see this in their knitwear and wovens. The prices for the quality is really really excellent. My biggest issue is their sizing. I'm not sure if it's Euro sizing or what, but it's all over the place. I'm 5'3" and 111 pounds, and many of their more fitted pieces are too small for me. Then if I size up, the item is usually too long. I've had really only success with their knitwear (sweaters). Often these are VERY oversized, so you have to size down. I would shop here about 80% more if they fixed the sizing, it's a huge problem.

Horrible on-line costumer service! Not interested in helping at all, no hello, no good by, not have a nice day... no spending my money there, ever!

I seriously bought 5 dresses from this store on the day I got paid for something. I am actually not someone who likes shopping or buying random things that are not vintage or second hand. I went to this store randomly one day, realized the clothes would fit me, and waited until I got paid and came back with money in my hands to spend, literally. I am a curvy woman and I have big boobs which is a PAIN to find clothes that fit AND look "cool". I shopped at COS once (their sister brand) but again found the same problem: a lack of open necklines. A lot of "edgy" fashion simply hides boobs altogether or puts the necklines waayyyy up high. Clothes that are too tailored also don't fit well, the solution is what OS offers: a relaxed fit silhouette and open necklines. Other Stories has enough open-necked dresses that can be opened (buttoned shirt dresses, etc...) to fit a woman who needs a bit more room to breath or she'll look like a potato sack lol. The clothes are cut with a relaxed fit about them so there is always room and movement. The are MILES ahead of Zara - although they sit at similar price ranges (Other Stories is a bit more expensive on a few items) - because the design and the fit is more modern and has that Northern European design ethos of non-objetification. Meaning nothing is too tight too trendy or too revealing, it's all DAMN wearable and classic at the same time, it does not feel disposable at all. Every single dress that I bought I will be wearing for work/outings/dates or anything really, everyday, the clothes are simply very easy to wear with no frills and are also cool and understated. It's the kind of clothes that will let you accessorize and remain in the background so to speak. This store is perfect for women in their 30s who are cool and like a more European style of dressing. I had no issues with the service as some commented here, several sales people offered to bring my clothes to the dressing room and they were all helpful without being on my face a lot which is how I like it. I also loved that the staff is diverse in terms of ethnicity, body type and age. That was really cool to see. Anyway HIGHLY recommended. (PS - CONS: I altered the hem of 2 of the dresses I bought because they were too long for my short frame. Meaning a lot of the clothes are designed with a tall, Scandinavian customer in mind, so you have to take that into consideration when you shop there. Also, after a couple of months of owning the dresses I bought there, I find it annoying that I have to iron 4 of the 5 dresses I bought because the fabric is either cotton or viscose, meaning dresses get wrinkly very easily. Keep that in mind when you shop there - ironing is required for most of the dresses).

Very disappointed by $384 COD for an item I had already paid for. I declined the package so it will be returned. Refund from & Other Stories? Not likely. Have been trying to log in to my account and no password reset arrived. I'm stuck with no recourse.

I've worked at a high street fast fashion retail store for several years now and I would say I've had my fair share of crazy customer service stories but as a retail worker and an avid shopper, this is hands down the worst customer service I've ever seen at any store I've ever been to. Which is a shame because the clothes and the store as a whole are beautiful but the customer service isn't! #sadface

Management is completely unhelpful. To not offer an exchange or refund without a receipt in the modern world, nor tracking via the card it was purchased with, is beyond absurd. I will not be shopping here again until they change this policy.

I love this store and usually have a great experience. But i was literally trying to buy a CLIP today. And this horrible sales lady stood there rolling her eyes at me, because she wanted to go on her 15 minute break and when the computer wasn't going through on her end she kept sighing and then just told me to cancel the purchase and walked away from the counter... Like you just lost a sale lady? Why did she walk away from me?? Because she wanted to go on her break. You can do that after you complete a sale maybe next time? For no reason but your own system failing you lost a sale and then walked away from your customer. What a horrible experience. I don't think you know what customer service looks like. Maybe learn how to make a simple sale and then i'll come back... What a way to ruin a beautiful afternoon.

Note: smallest size is 4. I really wanted to like this fast-fashion store, but on multiple visits left empty handed. For someone who is petite and requiring size 0 at least (all stories vary), this store simply doesn't not provide an opportunity to shop. I've asked a sales associate about their sizing, and find it odd that it starts at 4. The quality is OK, but everything looks like of-the-moment styles with pumped-up prices.

This review is partially for the store location and partially for the brand itself - but I'll start with the store location. I quite like the actual store. It's very spacious, particularly for this part of town, and they seem to always have every size in all of their merchandise. I've never not been able to get a size I want here. They also have dedicated rooms for shoes and beauty products. Yes, it does get crowded here - but it's not like you can turn shoppers away. The only real issue is the dressing rooms. They clearly need WAY more dressing rooms than they have - last time I was here, I had to wait almost 45 minutes to try on clothes. It was so ridiculous that the store handed out free lotion to everyone waiting in line. Much like their sister store, H&M, they won't or can't hang onto your clothes for you while you wait for a room, so I literally had to stand with about 50 pounds of clothes in my arms for nearly an hour. I almost considered just giving up, as I saw others doing, but I'm glad I ultimately stuck it out because I love the pieces I ended up buying. They're simple and elegant and I can wear them all the time - to work, out to dinner, etc. And that brings me to the brand. I really, really like what they have to offer. It's as if you took the best of what Zara has to offer but made it more upscale and more finely curated it into a cohesive collection of avant garde basics, if you will. I find that the clothing is well made and very versatile. You can build a real wardrobe here. But the real standout items for me are their candles. I know that sounds weird, but they're AMAZING. They offer a variety of incredible scents that they created with a master perfumer (Jérôme Epinette of Roberte, says their website), but even better is that these candles REALLY work. They're very powerfully scented and long-lasting. And only $25!!! Honestly, their Studion candle smells almost exactly like the Diptyque Figuier candle, but at less than half the price - and it is MUCH more effective than the Diptyque candles, which barely manage to scent a powder room. My favorites are Studion and 7:e våningen. They must be pretty popular, too, because you can only order two candles at a time on their website. Overall, I really like this store. Shopping online with them has also been a breeze. Highly recommended!

Ayoko in particular is so helpful! This store has a great atmosphere, especially compared to the rest of Broadway. It doesn't get too crowded. The customer service is on point. Best of all, the pieces are classic and look more expensive than they are.

I have only visited once so far, but I DEF. will come back! Almost every single salesperson stopped tasking just to say hello. Therefore, I felt welcome and very comfortable. The clothing is minimalistic-chic; very classic, but with a bit of a twist. I love the lay-out of the store. You enter and the shop's front contains apparel, the middle area is sectioned for beauty/bath with a pretty sink, and the back contains a nicely displayed shoe area. Pricing is moderate-high. I want to def. try the beauty products, such as some hard to find nail colors and decent-priced perfume ($40 for a small bottle). As for clothing: If I spend about $200 on a sweater, the quality better be great..So we will see!!! Thank you for opening in the U.S. & Other Stories!

WORST customer service I've ever in my life had to deal with. These people from BOTH stores, the website and the customer service number are useless. I've been hung up on, mentioned to be called back and just simply given an "i have no idea" All I wanted was a shirt.

Another European import with skyrocketing prices yet quality is as cheap as Zara or H&M. I first heard the hype from a friend who travels to Europe often and raved about this store. So when I heard they were coming to the U.S., I was excited too. Unfortunately, I don't see them being here for a very long time. Like with most European designs, sizing is a bit off. I feel like they tend to make clothes made for model- like fit and height. Their designs are cuter than Zara but I'm not exactly thrilled with their price points for rather cheaply made material. And where's the sale rack? The store is huge and bright but I'm not exactly sure what kind of audience they are trying to target.

The clothes are great and I fell in love with them the first time I found this store in Europe. That being said, the store itself is not so great. Specifically, one of the managers needs a serious attitude check and, quite frankly, should attend some customer service relation workshops. For a simple price adjustment, due to a recent promotion going on both in-store and online, she was extremely rude instead of trying to respectfully negotiate with a customer who had already spent money at the store. She was clearly wrong and did not want to admit it so the phone call ended with her hanging up on me. Buy the clothes from online if you must. If not, try COS or just H&M honestly. Avoid trying to negotiate with the untrained, disrespectful, and vapid manager.

This is the worst experience I've had buying something online. I ordered my item on Christmas day (Monday) (knowing it was a holiday, I didn't count it when I calculated how many days to ship). I payed extra to have it delivered within 1-5 business days, which their website claims Saturday is a business day so that would be the latest day it would deliver. I am leaving for a trip on Sunday so I needed it to get here. On Thursday, I got an email saying the item had "shipped," but according to UPS tracking, only a label had been made and it wasn't actually shipped until the early hours of Saturday, the day it was supposed to be delivered. Now, my package won't arrive until next Friday which is no use to me. I called costumer service and they had no answers, they only offered to waive the extra shipping fee. Still, the product will be delivered while I'm out of town.

To Whom It May Concern: On August 16th at 4:59 pm I had the most degrading, humiliating, and hostile customer service experience with a sales associate in the shoe department of &Other Stories. This sales associate had a name tag that read "Asia" and the location of this store was at 185 Greenwich Street, New York, NY 10007. She was standing in the shoe department alone. As I began to approach her she started fumbling around appearing as if she was doing something. When I politely said, "Excuse me, do you know how much these shoes are?" She ignores me the first time. I ask her again and then she yells, "What!?" I show her the shoes I wanted pricing on since it didn't have USD pricing on it. She rips the shoes out of my hand and says "Could you move!!!" as she heads to the back. When she comes back she tells me the shoes are $40. Meanwhile on the website it says they're $125.00. I ran out of the store. I'd rather go elsewhere where I don't have to deal with such hostilities. "Asia" does not belong in customer service. She's rude, hostile, and thinks it acceptable to degrade customers. http://www.stories.com/us/Shoes/Flats/Leather_Loafers/582744-0536804001.2 ^These are the shoes I wanted that she told me were $40.00. She's also clearly incompetent and doesn't know the product she's selling on top of being rude, degrading, and hostile. &Other Stories is supposed to be a pricier store so I'm expecting a bit of class and dignity from its employees. Sincerely, Clara Stockwood

on a very busy street and corner, other side of broadway is equinox and dean & deluca, prince st station. big store and carry everything, including makeup and skin care, underwear and swimsuit.

Another bad experience. I have since moved from NYC but received an email that in lieu of Fashion Night Out there would be a 50% discount on shoes. I decided to hop online and purchase a pair I had spotted at the store during my last horrid visit. Guess what? No option to use the Merchandise Credit. Shocker...nope. I called Customer Service and another not awesome experience ensued. CS explained that stories.com does not have the capability to take orders with merchandise credit/gift certificate payment yet. Also, don't go thinking you can call the store and have them place the order for you, they have no way to ship and as mentioned in the previous review the store also has no way to order from a online/distribution type warehouse. I spent about 5 mins on the line w a representative telling me "NO" to every typical CS solution you would expect from a retailer. The tone, responsiveness and attitude was consistent with the store front employees, blank and rude. I can not wait to spend this credit and be done with this company forever. Never again. They're the worst.

This is a sister brand of COS and H&M that hits right in between them in terms of price, trendiness, and quality. They have three in store "lines" that are mingled together--one from LA, one from Paris, and one from Stockholm--which give the store a fantastic eclectic mix of styles, almost like Anthropologie's more metropolitan, less hippie dippie, younger sister. I own loads of stuff from here, and this location is spacious and full of plants, with an extra shoe shop in back. They also have a fantastic (with beautifully designed packaging!) skincare and beauty line with a mix of seasonal scents. Bonus: besides having loads of sales, they give you a discount on all purchases if you bring back a used container of theirs, or bring in clothes to donate. Definitely worth checking out!

Wish they had this in LA! Love their clothes and gift wrapping of purchased items. Please come to LA :)!

They did not deserve even one star. The customer service is horrible. I made an order online they sent me email it was shipped, and after that my order disappeared. I sent an email to support service and they said wait we are going to do investigation but never replied me back and deleted my order even from order list. I'm so disappointed

I've been dying to come here and I was not disappointed! I guess I got lucky and came here on a sale day because I got such good deals!! I agree that some of the items could be on the pricier side, but come here on a sale day, and you will not be disappointed. High quality items for a bargain. I would describe the clothes as trendy but classic and practical. Great for every day wear with an edge. Don't let the sizing throw you off; European sizes run a bit smaller, so I would try everything on. The employees are very helpful, and my overall experience was positive. Can't wait to return!

You may find a designer-esque dress for a smidge of the price, or a big pile of nothing. On our inaugural visit to & Other Stories, we sifted through heaps of clothing in the hopes of finding something unique. Many of the garments have a very cheap handfeel that doesn't match their price tag. Of the things we tried on, one standout was a jumpsuit that I actually wore backwards at first by mistake, but that I liked more that way than the right way round. (A lot of the clothes are sort of ambiguous in how they are meant to be worn.) I did find the perfect party dress in a kaleidoscope gem print, so I'd definitely go back. However, be prepared to dig through overvalued garments to find something worth snagging.

One of my favorite stores on Broadway. Clothes are very simple and most of the dresses have pockets! Come for the sales, which are great! Many times you can find some really great pieces for 70% off! And there are some products that are made in Italy

I really liked this place, which is a Swedish retailer and this is the first US store. Great basics with a twist. Lots of jewelry, scarves, and face/body stuff. I bought some pieces I really like but I'm taking a star off because of the inconsistent sizing. Some mediums were too big and some too tight, and some just right.

I want give a fair rating, despite the bad experience with store service and bad quality of leather handbag. Store looks pretty and very pleasant arranged, I was very happy found the store in 4th of July weekend (I live close by) tried few dresses, but since I am petite size, so they did not fit well on me. I bought a small leather crossbody handbag for my sis, when I give it to her, we noticed few spots on the surface of the handbag, I thought it just dirt, so we tried clean it, and we noticed the color come off, the handbag is leather (light color) ... seems decent quality from far. So my sis told me maybe I should return it, since it is bad quality bag. I went to store to return the bag 2 days later, the cashier in the counter told me it has been used, they can not return, I told him I did not use it, it has been only 2 days, he said he is not sure how I could use the bag in last 2 days (it really insulted me), then he said he can change a new one for me, but I told him, I prefer return it or store credit, as the quality of bag is not good, he refused and insulted me again...I ask him to speak their manager, he said he is store manager, his name is Michael( he refused to give his last name) , he said I can call his boss David or client service next day if I want it. I really tired to talk with him, and I am going away next day for 2 weeks, and I have no time and patience to fight with Michael or client service( after view yelp's review on their service, I will not waste my time), so I decide to exchange a same one less defects on the bag, he bought all the bags for me to choose, they all have defects. Mind you- they are real leather bag, he told me they don't sell defected bag... Sorry "& other Stories"- I will not back again... I hope no store will hire someone like Michael, as he has no skills to deal customer in retail business. Overall store rating: 2 Stars Leather Handbag- 1 Star Before I left store, I looked all the handbag again, most handbags are look good from far, when you look closely, they all have some problem, you can tell they are not good quality bags, and not going to last long. If you looking for look not quality, this is store for you. It seems store want to look like somewhat upscale store, but services and quality just not there yet... Store's Appearance - 4 Stars Store have very pleasant look, the layout is very good Client service- 1 star You can check other yelper's review, really one of worst client service you can find, I am really wondering how H&M management allow such people work in there, they need change their attitude Cloth- 3.5 Stars It looks pretty and nice style, I am not sure if they fit well Shoes- 2 Stars I tried few of them; it looks pretty, but not comfortable, again not great quality Skin Care- 3 Stars Very good presented in the store, as I only like organic product, so it is not for me

BE WARE. Worst customer service I have ever received from any retail store in the United States. I bought a dress and a pair of shoes the first day being back in NYC from my current city of residence. Was super excited to see this European store trying to make it in the US! It was a minor mayhem in the shoe section of the store that day due to a sale going on and the sales associates mentioned several times that they had left or right shoes missing from the pairs and they had tower of shoe boxes piled up trying to sort through everything. When I went to the counter to purchase the shoes they briefly checked the bottom of the shoe, and due to the shoes already showing minor signs of dirt, I figured they were checking for sizes. Two days later, I tried them on at home again and realized that the bottoms were a lot dirtier than I had realized in the store so I decided to return them. This is what happened: 1) I go to the counter to return the item and the sales associate asks me why I am bringing the item to her instead of carrying it with me through the store when picking out my exchange item. I told her because I wanted to make sure that everything was OK with the return since this was my first return in this store. She agrees to keep the shoes after showing me the exact amount that I can exchange it for. 2) I spent almost 2 hours in the store trying to find something to make the exchange with. I was dripping in sweat because the air conditioning was not working and feeling stressed because I had to make the exchange that day in the store due to it being the only one in the United States. 3) Finally, with the help of a friend I picked out two items that went over the original item's price by a little but I was happy and willing to pay the extra. 4) I go back to the counter with a smile on my face - remember TWO HOURS AFTER I ARRIVED - and is met with the same girl who tells me that "I am sorry but we cannot return these shoes, due to the fact that someone obviously wore them outside." I am in shock. 1) I did not wear the shoes outside. 2) I did not notice how dirty the shoes were until I took them out of the box at home to put them on. 3) Why would they wait 2 hours to tell me!? 4) Why would they by default assume that I was lying?! If I was trying to hide the fact that I had worn these shoes I would have wiped them down with a cloth - that would have done the trick. But I was returning them, because of realizing too late that the shoes had obviously been a victim of the sales mayhem and was showing a lot of wear from other's trying them on before me. 5) I asked to speak to a manager who came back to meet me after 15 min of waiting to tell me, LOUDLY MAY I ADD, that she had checked the security cameras and could "tell that the girl checked my shoes when I bought them and she would have realized they were dirty." I asked to see the video and they did not show it to me. 6) They kept saying that they could not help me because they would "get in trouble" if they let me exchange my item with something else. All I heard from these girls concerned themselves and being afraid of getting in trouble. I told them that I feel sorry for them that the management of this store does not allow for good customer service or at least RESPECTFUL customer service. 7) Lastly, they told me to call customer service because they would have the power to make the final decision. They even encouraged me to make the call right there in front of them, saying "they might solve the problem for you now." I left the store humiliated and feeling like I had been accused of lying, and stealing and having been "caught on camera, " when I was telling the truth and obviously they were trying to cover up for their incompetence. 8) Called customer service for 25 minutes explaining my case. At the end the call after explaining my case in detail the customer service representative thanked me for my time and was glad to have gotten feedback about the store since it recently opened and it is the first one to break into the US market. She assured me that she would host some management training courses in response to this feedback. At the end I asked, what about my item? I have a pair of expensive dirty shoes in my hand and would like to return them. She told me: "Oh I cannot help you with that, only the store managers can make that decision." I told her that they had said the exact opposite, to which she responded: " That is absolutely not true, I don't know why they said that to you." I can only pass along your information as feedback. 9) Since then, NO ONE from the company has contacted me in response to this awful experience and I truly feel cheated, humiliated, and completely disappointed. It took a long time before I felt compelled to write a review, but I wanted to warn fellow shoppers of absolutely heartless customer service.

I only write bad reviews, which is what really needed when you are looking for places and making plans. & Other Stories, strange layout, but organized in categories, I guess that's why. Fitting room ladies are nice and polite. Guards are crazy, as if they are bodyguards for some super stars, staring at you wherever you go, like you are a thief, or at least made me feel like I'm a thief, skinny jeans and a tiny crossbody handbag, not sure what I should steal from this all clothes are made of cheap materials store.

Unfortunately, really bad costumer service. When i called to find out if they had a shoe in my size, they claimed that they do not have access to the item number in their system and could not look it up by name either. It would have been as easy as looking it up on the website --which I suggested-- where items show both the number and the name. The answer was that they did not have access to the internet (?). Instead I had to describe the item. Being a black boot, it was not possible for them to figure out the exact style I was looking for. Having a a price point higher than Zara, which is right across the street and has a similar quality in the clothing, and the same supermarket-style customer service, makes think twice about spending money at their NYC locations.

I live nearby the Soho store and am in it a few times a week. I love the layout of the store, I love the clothing and accessories. FINALLY, clothing for real people. Whenever I'm in there I see women of all sizes and ages and that speaks loud about their clothing. And lets not forget their beautiful nail polishes. So happy they came to Soho.