Andaz Pattaya Jomtien Beach, by Hyatt

We booked four rooms here for a family reunion and had a wonderful stay. The breakfast was delicious, and every staff member was incredibly kind and welcoming. The rooms were spacious and comfortable — we especially loved the lagoon access room.||||My only concern is that the resort is not very stroller or wheelchair-friendly, as there were quite a few steps. With some thoughtful design, accessibility could definitely be improved.||||That said, we would absolutely stay here again and highly recommend this hotel. The staff truly made our experience exceptional — special thanks to Anna, Korn, Martin, Bobby, and everyone who helped make our reunion so memorable. It's a perfect place to stay if you're golfing at Chee Chan, and conveniently close to everything. We’re already planning our next visit!

As a self-paying Hyatt member/couple traveling with a toddler, we sought a peaceful and relaxing getaway. Given Pattaya’s busy atmosphere, we chose Andaz Pattaya expecting it to be an oasis of calm—especially since it’s one of the most expensive hotels in the area and carries the Andaz brand, which typically promises a world-class experience. Unfortunately, this stay left us disappointed and questioning the value.||Pre-arrival: Disorganized and Unresponsive|We requested an early check-in in advance, as recommended, and were told someone would call us back. That never happened. We had to follow up ourselves, adjusting our arrival plans with uncertainty. Not the start you’d hope for at a five-star hotel.||Check-in & Orientation: Check-in was quick and calm. A staff member showed us to our room, gave us a quick orientation but skipped some important info like spa, gym.||The Grounds: The property itself is well-landscaped and serene, with a touch of Thai charm in the room design. But once inside the room, issues quickly surfaced:|• Curtains were stuck|• Dust in the carpet|• Missing basic amenities like razors (which we had to request)|• Weak water pressure in the shower||The complimentary refilling mini bar (with beer!) was a nice touch.||Service: Some staff were excellent—smiling, attentive, and eager to help, especially by the poolside team were excellent. Others were cold, especially over the phone.||The most surprising thing: we were told morning room cleaning wasn’t available because housekeeping hadn’t started yet—something we’ve never encountered at a supposed five-star resort.||Dining: This was by far the low point. We had read poor reviews about the food but hoped for the best. Sadly, they were accurate:|• Fish Club: Highly anticipated but underwhelming—extremely salty food, tiny portions, slow service, no kids menu (though staff did help make us something ad hoc) and the venue was also unusually hot (even the waiter complained)|• Mission to find a cup of ice cream that was advertised in the signs were a pain. After being misdirected between Wok Wok and poolside, we gave up and went back to our rooms. We tried room service but cancelled after it not arriving 45 mins later. Just trying to get two scoops of ice cream became a frustrating ordeal.|• Breakfast: A logistical mess, spread across two restaurants requiring guests to walk back and forth. No clear communication on the ability to order from a menu. Staff forgot items, some dishes ran out, and the venue was overcrowded and humid.|• Wok Wok: A quarter of the menu was unavailable—including all beef options.||Kids Facilities: The kids club was small, cramped, and uninspiring. With so many families staying here, you’d expect more thought put into this space.||Pools & Beach: The swimming pools were pleasant—spacious and varied enough for families to enjoy. The beach wasn’t anything special, but decent enough by Pattaya standards.||Check-out was smooth and efficient. Before we left, Khun Kay from the front office kindly took the time to speak with us. He acknowledged the areas where our stay had fallen short and offered a sincere apology, along with a gesture of goodwill—a discount on our dining charges and an offer of a complimentary upgrade should we choose to return. We appreciated the thoughtfulness and professionalism.||Final Verdict:|This is not the Andaz experience you’d expect. It felt more like a 4 star Pattaya resort charging 5 star prices it doesn’t earn. While our overall experience didn’t meet the expectations we had for the Andaz brand, the gesture during checkout helped ease some of the frustration.

Thank you, Bank Conciege, for giving me advice and talking with a friendly and warm welcome.|Nong Ging took us to our room. Along the way, she explained the place fluently and confidently. When we arrived at the room, she explained the facilities very well. Finally, we found out that she was an intern. The hotel has very good training.||The room is beautiful and clean. Every day the maid comes to clean it.||Lunch at Wok Wok, the grilled beef salad was delicious. We also ordered pizza, which was really good.||Breakfast. The restaurant is clean, the atmosphere is good, not too crowded, and most importantly, all the food is very delicious, especially the Thai food. The noodles are very delicious, using good ingredients. You can also order from the menu. The food is served quickly. And what must be mentioned is that all the FB staff provide service with a smile, from the hostess and service. The staff are arranged very well, making the service smooth on Friday-Sunday when there are many guests.||The pool service staff at both the central and beach pools provide service with full willingness. In the evening, there are many guests.| There may be many things to do, but they will not forget to come back and provide service to us.||Thank you, Bank Conciege, for giving me advice and talking with a friendly and warm welcome.

We stayed for 1 week and overall had a really lovely stay. We knew when booking that the resort is in a fairly remote location, but it’s easy to get to from Bangkok and we were planning to just stay on the property anyway—which worked out great. We booked the King Room with Roof Garden and loved it. The room is a decent size (about 50 sqm) and the real highlight was the rooftop balcony—super spacious and perfect for lounging in semi-private. The resort itself is beautiful and peaceful most of the time. We went as a couple looking for a quiet, relaxing week—and got that about 70% of the time. Just a heads up: it also caters to families, so there were a few large groups with kids and babies, especially around the breakfast buffet and pool areas. It could get a bit noisy and chaotic at times, but we still managed to enjoy the pool and beach (though the beach itself isn’t the cleanest—it didn’t bother us as we weren’t planning to swim there). Breakfast buffet was great—lots of variety and good quality. The food at the restaurants for lunch and dinnwer was decent, but definitely overpriced. Poolside bars were great for drinks and snacks. The spa was one of our favourite parts—very relaxing, luxurious feel, and the therapists were professional and lovely. Highly recommend the massages! Check-out was a bit messy—there was an issue with the card machines, and we were advised to use their on-site ATM, which also didn’t work. There’s no ATM outside within walking distance either. Eventually, the machine worked again, but we had to wait quite a while.

The hotel is a bit far from Pattaya city, so without a car, you’ll likely stay on the property most of the time.||The room is nicely decorated but has an awkward layout. The large bathroom and separate toilet may suit some guests, but we didn’t find it comfortable.||Facilities are good, with three pools to choose from. The Water Court pool is peaceful but can get noisy, while the main pool is busier. The property is long and narrow, so walking to the beach takes time. Also, there are many steps along the paths instead of smooth walkways, which isn’t very convenient.||The best part of the stay was the food. We loved every dish at Wok Wok, and the staff were excellent.||The front desk experience could be improved. Even with plenty of staff, the check-in area is spread out and confusing to navigate.||Overall, a nice hotel with great dining,

Overall an incredible stay. Bit off the beaten path but the resort is incredible shape (2 years old) and a great value at between $250-$400 USD (also part of Amex FHR). Very family friendly, pools are great, water slides, lazy river, etc. At peace with the surroundings, they really built the hotel around the land that was there (e.g. huge central tree when you enter). Leveraged a lot of Thai architecture and furniture, heavy use of teak and other woods. Onsen, gym, etc. are all top notch and in pristine shape. Beach is ok but not super clean / clear so be aware of that. Locations is about 30 min from Pattaya and 20 min from Jotien (bit gritty). Note there are some wild and more aggressive dogs off property so it is not safe to walk around off premises (def. Not at night), but there is not much nearby anyway so no big loss there. Nice perk is a minibar stocked daily (snacks, coke, juice, few singha beers). Overall if you have a few days outside of Bangkok and are looking for a best in class experience this is a great option.

The Andaz Pattaya Jomtien hotel is an amazing resort to stay at. It mixes modern sensibilities with old world elegance through its unique design & usage of different materials. The staff are exemplary, shout out to K.Pat, the F&B manager & the friendly face you’d love to see while going for breakfast or other meals! The rooms are spacious & come with a huge balcony. Food is top notch and they use high quality produce. The gym while not huge is equipped with the required equipment and weights. Stay here for a special occasion or for your vacation, you’ll not be disappointed.

This resort is a true gem and what makes it feel luxury is the tranquility with lush gardens and exquisite service. This is no overtourism hotel as in many places in Thailand this is the perfect escape for an unforgettable vacation. The Infinity pool is as nice as on the pictures. Special thanks to Oscar nungruthai for an amazing check in experience. The breakfast at this property is hyatt high standard special thanks to Pat, Neung and aunyarat and their team members Oom and many more who treated us always so nicely. We used to go often to koh samui and Phuket in the past but never really made in to pattaya besides of this property recently and we have to say we will come back. Keep up the good work. Last but not least special thanks to Graph who is always super extra caring 🤗