Andaz Pattaya Jomtien Beach, by Hyatt

I recently had the pleasure of staying at Andaz Pattaya, and it was an unforgettable experience! From the moment I arrived, the warm and attentive service made me feel right at home. The staff went above and beyond to ensure my stay was enjoyable, always ready with a smile and helpful recommendations.The highlight of my stay was undoubtedly the spa. It offers some of the best treatments I've ever experienced, combining relaxation with a serene atmosphere. I highly recommend trying their signature massage; it was the perfect way to unwind after a day of exploring.The resort itself is beautifully designed, with stunning views of the surrounding area and well-maintained facilities. The pools are a fantastic spot to relax, and the landscape is simply breathtaking.Overall, my time at Andaz Pattaya was exceptional. I can't wait to return and indulge in their outstanding hospitality and luxurious amenities again!

Honestly one of the best hotel experiences. The resort is excellently designed, wonderful walking layout with beautiful trees and plants everywhere. There is a contemporary edge to all of the architectural elements yet lots of references to Thai traditional design. Stayed in one of the rooms with a small private pool and it was exceptional. Clean, beautifully lit and extremely comfortable. Felt so nice to come back to the room at the end of the day. We didn't eat in any of the restaurants other than for breakfast which was utterly fantastic, a huge array of choices and excellent English breakfast!. Strange thing is that the breakfast was quite busy, yet any other time of the day the resort felt almost empty - so still feels tranquil and private even when hotel is busy! The main and most noticeable aspect were the staff - incredibly friendly and helpful without feeling fake and forced like a lot of US luxury hotels I've experienced. The beach is also very calm, with the sea being quiet shallow and super warm, very nice. Only small negative was the location - theres not much walkable nearby, so its a 15 min grab into the town nearby. Would love to come again!

This is my third time staying here. I first came when the hotel had just opened about three years ago, and since then it really changed how I choose hotels in Pattaya. The hotel is new, the beach in front is quiet and feels private, and you can actually swim there. The vibe is a mix of mountain-style nature and island beach, kind of like Khao Yai and Samui together, but it’s right here in Pattaya, just about a two-hour drive from Bangkok.||The room is about 60 square meters, a good size, not too small and not too big and clean. My room was on the first floor with a small garden in front where you can just sit and relax. The amenities have changed from PAÑPURI to BYREDO Eleventh Hour. Personally, I liked the old Thai scent a bit more.||Staff still take very good care of everyone like before. The hotel also received 1 Michelin Key, which is a nice sign of its quality.||Breakfast is still great, just like when the hotel first opened. There are lots of Thai dishes to choose from, which I really like, and all the desserts were tasty. I enjoyed them a lot.

We are the locals and we came here for breakfast only. We found it to be a true hideaway. Andaz is a great hotel brand, and this might be the only resort-style Andaz. They did an excellent job with the design, the flow and routes within the hotel, and the overall service. Mr. Guy, the assistant restaurant manager, was very attentive, and all the staff consistently made sure we were well taken care of. The food was excellent in both quality and selection. Don’t miss the fresh coconut—it was the highlight of our morning. We will definitely come back for the full stay experience.

Our stay at the Andaz Pattaya Jomtien Beach was impeccable, and actually exceeded our expectations. It was such a pleasure to walk through the property each day - the landscaping was about as beautiful as we’ve ever seen at a hotel. We spent our entire four days only at the property, and never tired of the excellent food at all four restaurants (expensive for the area, but reasonably priced for international standards). Our standard suite was roomy and comfortable. But the staff was the highlight. The care and attentive service we received from literally each member with whom we interacted truly set the hotel apart from the many properties we’ve stayed with in the past. Thanks so much for such a lovely stay!

This is one of the best hotels for family's. I stayed at my fair share of hotels, andaz really impressed me.. Staff was amazing and staff khun May was very wonderful.. Located on the beach with kids zone area and a beautiful gym and spa. Good for my kids and wife. Stayed at mason, Hilton, gems, and everywhere. This is by far the best. Thank u

Andaz amazed us, we had an excellent stay for a week over the new year celebration. It's beautifully designed and meticulously maintained. Everything is very well put together to deliver an almost polished yet personable experience, for our small family of 3. It was almost fully occupied but never felt busy, we could always easily find pool chairs in the shades, there was almost never a line at any restaurants or activities we wanna do. The food, oh the food, was so delicious that blew our expectation out of the water. It has 2 Michelin Guide listed restaurants, and every staff member was super friendly and provides excellent services. Our daughter loved everything from the pool to the food but most of all, kids club. She spent so much time there the staff members knew her by name when bumping into us elsewhere in the resort. ||||Location wise, it's tucked a little further away from the city Pattaya, but still quite accessible for day trip to elephant sanctuary, Pattaya Dolphinarium, Thepprasit Night Market and so on.

Check-in was disappointing from the start. The staff member asked, “Would you like me to escort you to the room?” without explaining that Andaz Pattaya is a very large, village-style resort. Because it sounded optional, I said she could point me in the right direction and I’d find it myself—and she actually let me do that. I ended up spending a long time wandering around the resort trying to locate my room on my own.||There was a brief introduction to the resort’s restaurants during check-in, but no mention that dinner reservations were strongly recommended due to crowd levels. As a result, we were unprepared for how busy the restaurants were that evening, and we couldn’t even secure an outdoor table at Village Butcher. There was also no explanation of the minibar policy, including the fact that it is complimentary, which is important information and should have been clearly communicated.||That night, Village Butcher was a complete mess. Staff were scrambling and appeared overwhelmed. We ordered a butcher’s burger and specifically requested mayonnaise on the side, but it arrived inside the burger. When we tried to clarify or resolve the issue, the staff seemed confused and didn’t understand what we were referring to, which made the experience even more frustrating.||We also had a disappointing experience at Teak Lounge. We tried to order the millefoglie twice on two different days, and it was unavailable both times. We settled for a Thai tea square croissant and asked if it could be warmed up. While the staff were friendly, they seemed completely clueless and were somehow unable to operate the small oven. We ended up with a cold croissant. To make matters worse, during packaging, a staff member smeared her fingers all over the Thai tea icing, which was unsanitary and unprofessional.||One morning, I went to the beachfront pool and tried to find a chair, but the staff told me they were all full. I stood at Fish Club to wait. About three minutes later, a family of three arrived, and somehow the staff immediately cleared and prepared three chairs for them. I was shocked and asked why they were seated before me. Only then did the staff eventually clear two additional chairs for me and my partner. The whole situation felt unfair and poorly handled.||This was our first stay at an Andaz property. While the facilities and design are beautiful, the service was a major letdown. This wasn’t about the resort being around 85% occupied, but rather about a lack of care and attentiveness. It honestly felt like we were treated differently because we were only staying one night and using a free night award.||If this were a cash stay, I would have reached out to Hyatt and asked for compensation. Overall, extremely disappointing.