Andaz Seoul Gangnam, by Hyatt

Modern yet very comfortable and functional rooms. The work space was great to take conference calls in, great light blocking automated curtains, very comfortable bed. The bathroom was also super modern yet inviting and encouraged relaxation.||Breakfast was not the extensive enough and the coffee and smoothies prepared to order were a great touch.||The fitness center was a good size and very complete in equipment selection. There are even several Pilates machines. The Spa was also very relaxing, although the language barrier didn’t allow me to properly communicate my trouble areas during my massage.||In summary, a great hotel and I think I will return.

Andaz Seoul Gangnam was the perfect place for our family of 4. We were booked in the Andaz Suite on the 14th floor. They had a rollaway bed already set up. The room was spacious and comfortable. The bathroom was large and it was so nice to have an additional powder room. The free breakfast for Globalist was huge and delicious, offering both western and Korean cuisine. The hotel also has a great indoor pool that the kids enjoyed. The location could not be beat as the subway is below the hotel and there is also an underground walkway to the Hyundai Department stores which has a great food court. Concierge and housekeeping were so friendly and helpful as well. Will plan on returning to this hotel the next time we go to Seoul.

Upscale modern design hotel that's situated close to the subway. Rooms are well appointed and great views of the city. Hidden gem is the pool and free sauna/hot tub (separate from the paid Jjimjilbang). Spent 4 hours here on Monday morning and very few hotel guests using. Pricing is quite high although Hyatt points can be a great deal.

We just had a fantastic stay here. The staff were uniformly great, from the front desk, to the concierge team, to the breakfast servers. All friendly, welcoming and able to assist us with our needs. Hotel rooms were great and Globalist recognition was excellent. Location is right next to the metro stop and there are many local restaurants immediately around the restaurant and within a 15 minute walk.

Andaz was my last leg of my birthday celebration. I booked 2 rooms months in advance. One for my own personal room and another one for my kids (since the hotel has strict room occupancy restrictions). Upon arriving, I wasn't greeted with so much as a welcome just a "Can I have your name and passport?" Soghton afterwards, I was informed that the adjoining rooms I booked were not what I had reserved and PREPAID IN FULL. Instead they were completely separate on separate floors. As a parent, I found this completely unacceptable and could not fathom that the hotel thought that it was acceptable. The hotel front staff tried to tell me they were completely booked and no other options were offered. Considering that I was checking in at 9pm I have a strong suspicion that they sold my original rooms to another party for a higher price. We spoke with three different staff members and none of them attempted to offer any solutions. While all this was happening, the manager cowardly did not even bother to come speak with us to apologize or ratify the error. Soon I was just met with "you will either check in or we will cancel your room." HOW IS THIS ACCEPTABLE?! I have never been met with such arrogance at a hotel. In fact I have been a loyal Hyatt member for years! I have stayed at many Hyatt properties, from the Hyatt Regency in Seattle and Long Beach, to Hyatt Centric in Austin, Ginza, and Honolulu, to the Park Hyatt in Carlsbad and NEVER have been treated in such a way. To be told that they will cancel the reservation on me with three tired children under 10 years old is completely unacceptable. The lack of customer service was appalling. I found the staff undertrained and discriminatory. We did cancel and found new accommodations, and as we were leaving they informed us that they will "waive the cancellation fee." How generous (not). I ended up staying at a real 5 star property in Seoul, the Four Seasons and they do not disappoint. Safe to say I will cancel my Hyatt card. Final assessment: Andaz Gangnam is not a 5 star property, the property is mediocre at best and their service is abysmal.

I had an awesome experience at this hotel! The staff was very friendly and helpful. The room was clean, comfortable, and had everything I needed. The location was great, and the service was excellent. I really enjoyed my stay and would love to come back again. Highly recommended!

Family of 3 from Boston MA. Our second time at this Andaz. Upgraded to suite and complementary breakfast for being Globalist. Suite has separate romm from living area. Breakfast is extremely high quality serving both Korean and western dishes. Location is very walkable from shops and restaurants and 한강 parks. Which I took advantage for early morning runs. The park is full of people exercising or just enjoying the day. |Swimming pool at basement level.

I am very impressed by their concierge team. They helped me make several appointments ahead of time. At one point I couldn't locate one of my appointments. Fortunately it was not too far, but one of the team members ran to find me (9 min walk) and showed me where to go. If that isn't going above and beyond I don't know what is. Thank you so much for helping me and making my stay feel like home. The location and availability of food, shopping and resources was great. Would love to come back.