John Jester C.
Google
Decided to stay in Andaz for my first visit to Seoul and celebrating my girlfriends birthday. I communicated with Mr. Andrew Bae, he was very responsive and helped me setup a birthday treat for my girlfriend. Also applied the SUA for the room
We were pleasantly surprised with the hotel as it was very beautiful and all the staff were amazing. I don't know if their hiring manager is just amazing or they only hire the right people, but they are doing it right! We were welcomed by Mr. Bae and we felt very special with the surprise birthday treat. Our suite was amazing, very spacious and I love the huge comfy bed. Mr. Bae made sure that even the porter greeted my girlfriend when delivering our luggage, she felt extra extra special!
The hotel is 1-2 mins walk to the nearest train station, so convenient as well! Breakfast is delicious especially the daily bulgogi, homemade croissant, smoked salmon (probably the best one I've had) and also I don't like muffins usually but their muffins are extra moist and tasty!
Aside from Mr. Bae, other people who were extra special (extra because all of the staff were already so nice) are:
Se-Rim/Joelle - bartender at the 2nd floor, very friendly and we loved talking to her while enjoying delicious drinks. She even surprised my girlfriend with a birthday treat, so lovely! We go to the bar to talk to her almost every night
Paul Park - breakfast server, very pleasant to talk to as well and made sure we had everything we needed
Eunjin - housekeeping maid who made sure our room was not only clean, but very organized. We were extra messy this trip because we were always out and would come back and sleep around 1-3 am so did not have time to organize but she made extra sure everything was clean and very organized
I don't know how this hotel has Park Hyatt level of service and I don't know if its the general manager who should be thanked, but we had an absolute amazing experience at this hotel and would love to come back!