&pizza

I used to be a huge fan of &pizza and especially loved the customization. I haven’t been in a while but was craving a good pizza. When I walked in I noticed the new menu items, salads and tacos then I also noticed the new Kiosk. Kiosk usually gives the staff an excuse to ignore patrons and give mediocre service so of course there was no greeting and I was only spoken to when my order was ready which took 20 mins although there were only 2 customers in the store. I decided to try the tacos since it was national taco day, I ordered all 3 options. The box was pretty small I expected the tacos to be bigger. They were burnt to a crisp and I actually don’t mind crispy but they were actually black. I wouldn’t even serve that to my child at home. I would have the decency to throw it out and make a new fresh one to serve. Some of the toppings like the corn and onions were also burnt. The flavor of the tacos was masked by the overall blackened burnt appearance. Sadly this will be my last time visiting &pizza. I gave them grace after the Marion Barry incident but they’re definitely on a decline.

Folks here are great, but I ordered for delivery. It was delivered to the wrong address. They use Uber Eats to deliver. But in this situation you can’t report it through Uber Eats. Then if you call &pizza, they say you have to take it up with Uber Eats. So, I just had to re-order the same order, pay for it again, and then pick it up myself

I gave two stars based on yesterday’s order and poor customer service. I called the location twice and was told it’s a call center with no way to reach the store. The 2-star rating, even with a 5-star rating for Stephanie, averages out to 2 stars because yesterday was a negative. I received someone else’s order altogether and was not aware of it until I got home. I appreciate Stephanie’s assistance in rectifying the problem. Stephanie was courteous and empathetic to the issue. I reiterate that, without Stephanie, it would be negative, and note that Stephanie’s rating is 5. Also note my family did not eat the pizza from last night and returned it to the store today as to why Stephanie gets the kudos.

Came in today for pickup, food confirmed for 7:15. Got there at 7:30 was told order was already picked up. How without my info given at pickup idk?? “Yea someone stole it” …. couldn’t afford the time to wait for my order to be remade. Reason why it was pickup. Hopefully my refund is processed in a timely matter. Was disappointing experience. Won’t waste time with online ordering going forward.

I love their pizza, especially the American Honey. Their pizza is thin and light on toppings, which doesn't sound like it would be a good thing, but I love it. It feels lighter than traditional pizza, more like a crispy flatbread. If you're looking for good old fashioned pizza drowning in cheese, this is not it.

This place has to be the most poorly managed fast casual chain I’ve ever seen. I think their model is to short staff the heck out of the restaurant in the name of maximizing profit. I ordered two super simple pizzas online that were allegedly ready by 5. Arrived by 5:05… 5:15, 5:20 and beyond ticked by. Nada. Staff were so clearly untrained and struggling with the absolute basics. Absent management, pure profit motivation. Yikes.

Employees are lazy, missed half my toppings along with a few other customers’ orders. Bacon in the hot knots even AFTER ordered with NO bacon. Almost ate it as a vegetarian. Food was cold by the time we sat down to eat. Terrible experience. Weird music playing.

Walked in & walked right out. The kiosks directly infront of the counter are a turn off. No one greeted me and it looks like the menu has changed. I haven’t been to this location in a while & really wanted a pizza but everything described above made me change my mind.

Stopped here for lunch with my parents on a Friday afternoon. The restaurant was exceptionally clean the staff was friendly. The pizza was delicious! We did one create your own and one Margherita pizza. It was nice to try a new place. I had heard of the chain but never got around to trying it. We will be back!

Pizza was great and arrived super fast. Would definitely order again in the future, some unique choices.

I know it's a chain now but this is by far my least favorite location. The music here is too loud and the staff just bang the metal chairs together to make it super uncomfortable to be here. The staff seem to be looking at the ingredient menu when they are making the pizza and the selections have been getting worse. I got the chicken parm and I was not impressed. I liked the decor but that was just about it.

&pizza haiku: Perfect lunch pizza Thin crust, fast service, tasty I would come again

Staff was nice. Steady stream of business. Ordering online is the reason we haven't ordered in over a year. Spent over 20 mins trying to put together an order where items would not appear. Menu items there gone in the next screen. So fktup....then there is no GD number to call and order old school. Pizza was ok as usual. Nothing real special. I would feel better if the staff hovering over my food would wear hair nets

This place was delicious! The restaurant is on the sidewalk side of the shopping center and parking is a bit hectic on that side, but there's a lot of businesses there so that's too be expected. You walk in and all of the different options are listed on the screen. There's just one size but it was more than enough for me. I ordered a white pie with chicken, then added goat cheese, arugula and pesto. The pizza cooked quickly, so it was the perfect quick lunch spot. They have both canned and fountain soda with a bunch of different flavors. I went with a group and everyone loved their pizza and drinks, not a single complaint.

I like that & pizza has a craft your own option. They have a bunch of different options for sauce, veggies, meats, drizzles, extras so you have an opportunity to create unique pizzas. I am lactose Intolerant so I love having the vegan cheese option and be able to top it with whatever. Some of my fave toppings are: hot honey, goat cheese, arugula, fig balsamic. If crafting your own is too adventurous, they have different combos on the menu and you can choose one. Their app is super easy to use. I ordered ahead and the pizza was ready at the pickup window in 10 minutes. They also have a rewards system and you can earn free pizza

I love &pizza, but this location absolutely sucks when it comes to mobile ordering. Every time I mobile order, it takes them 30+ minutes to finish it, and will always serve people in person before getting to the mobile orders. It's so insane and is absolutely not like this at other locations. You're better off ordering in person or going somewhere else.

New location and they did a grand opening special: free pizza and drink! We saw the line down the sidewalk when we pulled up but I'm glad that didn't discourage us. There was some social distancing and people were wearing their masks. They only allowed a certain number of people in at a time and an employee passed out menus and answered questions while we waited. Inside, more social distancing with a clearly labeled floor. I hope that stays even post- covid! Everything was nice and bright, music was playing and they had lots of employees working to get those orders out. I was a little concerned with the noise level that it would be difficult to be heard while ordering but they got everything right with minimal repetition needed. Considering the crowd size, the noise level and amount of orders, the staff kept their energy up and were attentive and friendly. The quality of the pizza did not suffer due to this promotion either. I think this place will make a nice addition to the Bradlee shopping center.

I've bought pizzas here for several years and received good pizzas and service. Tonight I bought delivered pizza, and the crusts are burnt and overcooked. I tried reaching them by phone and text and no response at all. I can no longer recommend it. Phone only says we'll send you a text which was never received extremely disappointed

Driving through Washington, D.C., we were very hungry. Upon searching for the closest pizza place to our location, we stopped here. The restaurant is very modern and clean! It was fun to design our own pizzas, especially since they offered vegetarian options! The pizzas were incredible! The sauce had the perfect amount of sweetness, and the crust was fluffy with a good texture. We will definitely be stopping again on our next trip through town.

I've tried giving this specific location two opportunities to prove itself. The first time I ordered in person. The staff was rude and the pizza took a long time to make. The second time I ordered online. Despite the webpage stating that my order could not be processed, I got messages from a weird number stating that my pizza was ready. I thought it was spam because there was no way &pizza could have MY order since it wasn't processed. A few days later, I noticed the charge on my credit card. My attempts to get my money back were ignored. I was also enrolled in the most off-putting politically charged email offers. I'll never order from here again.

Nice service fast making pizza. Would recommend! Great and fast service. I was in and out within minutes. Great food and fun spot. 10/10 recommend.

Great new location for this popular pizza chain! Enjoyed my trips here so far, and glad to have one so close to where I live now! Hope to return again soon.

I love my experience, the employees were very nice. The service was fast granted there wasn't a lot of people in line. The pizza was delicious I got a pineapple jack it was the perfect sweet and spicy. I also got the mozz knots which were fluffy and cheesy! Great food and experience!

I have been to several other &pizza locations. They always have super clean kitchen - to the point if I came too early (or late) that the kitchen has closed. This location was no exception - super clean! I have my go-to pizza -- American Honey. Always delicious! Today, I also had New G - basically a Margherita pizza - but the sauce has a bit different flavor. I loved it!!! Now I am ready to try other signature pizzas!

This location is largely inconsistent with regard to accuracy and timeliness. Rarely are orders ready on time as estimated. Moreover, they often do not have adequate warmer space for the volume of orders, thus several orders will sit out until pickup, meaning that they are cold or less than ideal upon receipt.

Everyone is super attentive and friendly. Not many places offer vegan options so LOVE It! Will continue to come back again!

POOR QUALITY CONTROL!!! I have ordered a few times but I this was the last time. Expensive piece of bread. My pizza that was supposed to have arugula and goat cheese was delivered with one leaf of arugula and almost NO goat cheese and I specified extra goat cheeses. I used rewards points toward the order and when I commented they defended the cost of the order but not the points 200 points that I used! (Nor the $5 value). Btw - most of the time they are pretty skimpy where more bare crust is shown than toppings but this was the last straw. Good concept -Poor execution especial

Best &pizza I have ever been! Only coming back here for my pizza orders. Great service, outstanding food, and clean environment. Can't ask for anything else from my local &pizza. Y'all rock!

This was my first order from $pizza, and I was very disappointed. I ordered a pizza with grilled onions, roasted peppers, mushrooms and a garlic drizzle. I got a pizza with pepperoni and a few small pieces of onion. Very little cheese and an uneven and tasteless crust. If the idea is to provide multiple toppings, if the onion on my pizza was any indication, there's too little of the topping to even count. And I would hope that someone working there would know the difference between pepper and pepperoni.

Very convenient, delicious pizza, happy staff! Come eat pizza here. You won't regret it! Oh, and it's a new location, so they have great deals!

Excellent service. Ordered pickup and despite the rush it was ready within 15 minutes. You must try their garlic knots and the CBR pizza - delicious!!

Worst &pizza pizza i have ever had. We have eaten at various &pizzas over several years and they have always been relatively generous with toppings. We ordered delivery--maybe they were extremely skimpy bc we were not there to observe them being made as we have in prior dinings with other branches of the restaurant. There was 2 in of crust untouched along the perimeter of the pizza (which is significant for a narrow pizza like they make) and only the very inner 3-4 in had scant toppings. Maybe just order if you can be there in person to be sure they don't really hold back on toppings.

Haven't tried the pizza yet, but the customer service is less than stellar. Placed an online order and showed up at the estimated time. Barely any customers in the place but stood there under the pick up sign for about 10 minutes with with the two workers glancing over at me but continuing to check their phone and ever so slowly prepping some dough. I finally approach them and ask about my order and they tell me it's not even started. Meanwhile, they seem to be putting through walk ins right away. They told me they are the only two working. So, I get it, they are understaffed as so many places are these days. No problem, but just let the customer know what's going on. Updating to say the pizza is actually pretty good. Tasty crust and the garlic knots were light and delicious (though some were burned). Toppings could be more generous.

I like &pizza in general, but after ordering from this location a few times, I've found every time that they skimp on the toppings compared to other locations, and don't spread the toppings close enough to the edge. This results in end pieces that are almost all crust, and middle pieces that aren't a lot better.

This place is very delicious . I recommend it! Tasteful and there is vegan options here as well. You can build your own pizza if you are vegetarian. Very tasteful and delicious.

This is less of a review of the pizza- since it's a chain and pretty reliable no matter which &pizza you get. This location though keeps their music so loud they can not hear people - annoying since you have to speak through the whole ordering process. Multiple trips here they have asked me to repeat and the customers around me; and we can't hear them. Also, online orders have been missing toppings. Note: not worth complaining/returning to fix.

Phenomenal as always!!!! Don't wait to come to &pizza Bradlee! This place is incredible and also the nicest one I've been in.

Pizza is good. Never order ahead, it will never be ready on time. This is the second and last chance I've given them. Ordered online before 7pm for a pizza to be ready at 7:25 pm. Was not ready for 1/2 hour after that time. No one works specifically on the to go/order ahead orders, they just get to it after walk ins leave. There weren't even that many walk ins. It wasn't even busy. Customer service and time managements could really use improvement.

so YUMMY! The place was super efficient. We came in with a group of 15 and they helped us all without making us feel like a burden. definitely recommend, we would eat again

Cute place! Didn't have to wait a long time!! I like to come here after school for lunch!!

Love &Pizza. Was ecstatic when they opened the Bradlee location, which is near us. Same great pizza - but the Bradlee location is freezing cold every time we go there. Really cold. Like 58 degrees. They say it's to compensate for the hot pizza ovens. I've been to half a dozen other locations, and they are not this cold. We pick up and leave - too cold to stay and eat.

&Pizza is a quick "Cant miss" when you need something quick. The staff is great and the combination will work for any pizza craving you have.

I love to see the pizza come fresh out of the oven, and had been helped by some nice employee, patricia. She was the best!

I'm from Dc usually it take awhile to put in my my order and the pizza come out burnt and crust with bubbles lol but at this location everything was perfect pizza came out perfect in a timely fashion.!! I'll drive from dc to this location seriously.!!

We order pizzas from this location and the order was are wrong. The pizza was overcooked it was missing topping and the Finishes. The other pizza we order was undercooked and it was missing topping. The onion we not cooked all. Spend $$ on her and the pizza we trash. Will definitely not be back the location. I rather go the Kingstone location close to my job then this one

Quite possibly the most unappetizing pizza I've ever had. Pizza was cold upon delivery, had little to no sauce and the crust tasted like cardboard. Colossal waste of calories and $23.

I went to the &pizza at Bradlee when they first opened and the pizza was awesome. I was recommending it to my friends family and neighbors. Unfortunately when I went there again recently the pizza was mediocre at best ... flat and cold. So disappointed. Will not be going there anymore nor will I be recommending. I've learned that restaurants hire the best when they open a new restaurant and then those people move on. Well I'll be moving on ... probably back to the local Panera which has consistently good Margarita flatbread.

Perfectly spaced for the Covid times if dining indoors and pizza is always great and love that it's made fresh and to your liking!

Very good and inexpensive. Try their white pizza. Wish they would allow you to tip their employees though... we practically had to stuff a few bucks into their hands... what is that about?

Awesome pizza and awesome service. Never disappoints. Ingredients taste fresh and everything is made to order. Great location.

First timer here. I loved every bit of it. From the pizza looking screen, to there bench area and lastly to the pizza. Fresh ingredients nice and friendly staff. Definitely coming back. Good job to deja and her crew. Loved it!

A new location opened up, so I had to give it a try. The service was OK, but the space was perfect, and the pizza was great.

New location is very nice and open, the interior is very nice, clean and modern, the staff is super friendly and i would highly recommend and grabbing a pie

This is the best Ann pizza I have ever been to there quick when they make your food and great you with warm and open arms ready to serve you the &pizza on king street is definitely the best &pizza in all of Virginia

Ok so not the spot we would normally pick for pizza. We like hole in the wall places. But our son has dairy and egg allergies so we were hoping being in a larger location, we could find a place that would offer all of us an option to eat together. This place offered dairy free cheese and the dough was fine for our son with allergies. So many options for unique pizzas with added sauces like roasted garlic and spicy honey. We all enjoyed our pizza and there was none left. Best pizza I've had? No. But really good and a fun atmosphere! The staff was super friendly and so very cooperative! The manager was ready for questions and helped ease our minds! Bonus for it being a location we could all four eat at.

Very helpful for my first time here!! It smells so amazing in here!! Super easy and friendly way to create the pizza you want!! 10/10 recommend to anyone in the area!

Everything was fast and fresh and done right In front of me. Staff seemed to have a good dynamic and food was delicious. Thank you!

Amazing service!!! And great pizza. The staff was so nice and pleasant. Definitely recommend if you're looking for a quick tasty meal that's a bit out of the ordinary :)