Rami P.
Google
The first time I tried your honey at the farmer's market, I really enjoyed it - it was delicious and left a great impression. That’s why I decided to place an online order for delivery.
Unfortunately, the package was lost. I reached out to your team expecting a solution, but instead received the worst customer service I’ve ever experienced. There was no refund issued, nor was a replacement offered.
This was deeply disappointing. A simple resolution could have preserved trust and potentially built a long-term customer relationship. Instead, the way this situation was handled has completely changed my view of your business.
I will not be ordering online again - and sadly, I won’t be purchasing in person either.
I hope future issues with new customers are handled more thoughtfully.