Hadia S.
Yelp
Since uber eats doesn't have a good feedback section I will use yelp. So decided to order from Andy's, things were well till they cancelled my first order, so I called the restaurant no one picked up, I thought maybe I made a mistake and cancelled my own order, so i order again, 10 minutes later I was called that they don't serve black bean burger and that order will be cancelled, so why do you have it on your menu if you don't serve it? weird, read yelp reviews seemed it wasn't an awful place so made the mistake of ordering again minus the black bean burger, it says they deliver within 35-45 minutes, at around 45 minutes there was no update from them so I called the restaurant again, some rude lady picked up who first said she never got my order.. mind you this is without asking me my order number or name or anything, then she switches to:" the driver never showed up", so I call uber eats they say that restaurant doesn't have my food ready yet so if I want to cancel I have to call the restaurant, I call the restaurant ..the same lady tells me she never got my order, um well why did you charge me then? then she switches to its already cancelled... then she switched to call uber I already cancelled, and then she switched back to the driver never showed up, I don't know if she is on automated response or what but she gave me all these answers without asking me anything about my order, unless she is also psychic I don't see how any of her answers were legit about my order. I asked her to talk to a manager, which she ignored and then hung up. based on my experience I reported them to UberEATS and might I suggest changing the name to Andy's garbage because that's what I experienced.