Jeff F.
Yelp
This is a difficult review because the food is actually good, yet I cannot bring myself to give this place a good yelp review.
As I said, the subs are actually quite good. The Italian, the 4th Street Wolverine.. really awesome selections. Great flavor, great ingredients and hat's about where the pleasantries end.
The service is absolutely horrendous. 5-6 people making subs and every one of them are painfully slow. If you're on a lunch break, don't even think about walking in and ordering a sandwich. Maybe order ahead? Forgettabouttit, I online ordered, took me 15 minutes to drive there and sat and waited for another 10 minutes before someone asked me if I had been helped. I said I was waiting for an online order, she asked my name and asked the sandwich makers if there was an order for me ready... they said no. So that's 25 minutes right there. It took another 10 minutes to make my order so that's a total wait of 35 minutes. Meanwhile, as I sat and waited, it seemed walk in orders were being made before mine. Infuriating! My order was paid for already!!!
It's a complete and utter cluster how that business operates. If you just sit back and watch (while you wait of course) it'll literally make your head explode.
Ambiance... it is small, tiny place and the amount of people sitting around waiting for the extremely slow service to catch up, you almost start to feel claustrophobic. People just moving around randomly to get out of other people's way, bumping into each other, stepping on feet, it's like watching a cluster of cells squirm around randomly under a microscope. People just moving around with nowhere to go while the extremely slow staff take their time preparing orders. And to hear them talking and laughing amongst themselves while they slowly make their way through the orders piling up just makes the anger build as you watch the time on your watch (or phone) tick by, as your lunch time ends, yet you don't even have your food yet and still have to drive back. It's almost as if the staff know they're slow but don't care. It's sloth-like slow.
I'd love to give this place a 5 star review, but I can't. Food and smiling staff can only carry your business so far. At some point your service has to account for something. In this case, it accounts for everything. The slow service is the anchor with this place, and only if I am absolutely starving and have about 45 minutes to grab a sandwich, will ever go back.
This was my second visit to Angela's and it was even slower than the first time .