Carter G.
Google
What price would you pay for great ice cream? And no, I don't mean in dollars - I mean in a terrible experience. Objectively, Angela's ice cream is delicious. But it's criminally understaffed by apathetic or outright annoyed employees who are, themselves, victims of an unorganized, confusing tasting + checkout process that creates long lines and frustrated customers.
The space itself feels incomplete and poorly considered. There's a large empty space in the middle, and abandoned counter opposite of the ice cream counter which serves no purpose, an exposed hand washing sink and restroom, and a messy everything else. It's both strikingly empty and cluttered at the same time. It's quite unappetizing to see 4 individual sinks and into the restroom (they never shut the door).
Ultimately, it's admirable to put the ice cream first, but at what cost to the customer experience?