Gary Lina
Google
I tried to replace lost All Access Pass. The person at reception refuse to accept copy of the same, Approval of Claim of Service Connected Disability/Disability Rating from US Dept. of Veterans Affairs, submitted and approved by Forest Service in back in 2009. He insisted that the document should indicate lines stating "Permanent disability", because he was "directly instructed" by his boss to do accordingly, "as written on the document I was given", he said. Checking with requirements available online, on paragraph 2) describing the 2nd document approved to certify eligibility, I went back to show it to him. He said that I should have called first so he can tell me that the document described is "not good enough", and that he need to see "doctor's document stating words 'permanent disability' should be there". He apologized because everybody who could have overridden his judgement is gone for the Memorial Day weekend, but would have gladly issued the card if he was directed to. He dismissed the published requirement for eligibility, because "that is different from the form I was given", he said, and continued "I do not know where that came from", even if came straight from Forest Service site. Question: is there a local directive for the Main Office for Los Angeles National Forest to raise minimum national standards for eligibility enforceable only in that office? Can a Clerk processing these request deprive a qualified recipient on a whim, and arbitrarily disqualify a document specifically included on existing guidelines, and require additional documents other than what was published because "that's what I was told" rationale? Follow up question: Was the uniformed officer in the Glendora office for Forest Service wrong in gladly accepting the same request with the same documents, just as wrong as the person taking care of the Mailed-in Request I submitted back in 2009, who sent the card i cannot find anymore?