Samantha R.
Yelp
I called at 6:45pm on Friday, June 13th. I haven't even eaten here, but I do not want to after the phone conversation I just had. I called ahead to see if I could make a reservation for my 2 girlfriends and I. I was met with an employee/staff member who asked me "okay, can I ask you a bit of a personal question," and proceeded to see if we wanted to eat in the lounge or the dining room, and said we would be expected to pay at least $50 a person if we were where the DJ was (the lounge). I was okay with that until the staff member kept talking about how they have to pay the DJ and how they had a bunch of cancellations last weekend, and they can't pay their bills if they don't take deposits. They then said we would be expected to pay a deposit of $20 a person. I have never been expected to pay a deposit for a resultant that I haven't even stepped foot in. I, once again, would have paid it if the staff member didn't keep going on and on about how they had 57 cancellations last weekend and how they don't want to take deposits, and how they need to pay their bills as a company and pay their staff... I was immediately turned off, tried to end the conversation, but I physically could not because the staff member would not stop talking about how they needed to pay their bills as a restaurant. I said "I think we're going to go somewhere else because I wasn't aware this was going to be so involved," to which he said "well it wouldn't be so involved if people came to their reservations," and I just hung up. I don't do that normally but I was not interested in the reservation and I couldn't get a word out to this staff member. Then he proceeded to text me on the company phone number and I have those texts below. It is EXTREMELY unprofessional to say those things to a customer, especially if so many people have canceled, there is probably a reason. I don't know who the staff member is but they're not great at promoting their restaurant by sharing how many people have canceled their reservations. This was absolutely insane to experience. 10/10 for entertainment, but I won't even consider coming here.