Ashley A.
Yelp
ear Angelo's,
This is a long one.... I was so excited to order from you two Fridays ago. I have heard great things about your food, but I was beyond disappointed. I am a fellow small business owner. And I wanted to support your business. So after 5 years of recommendations to try Angelo's, and after a long work week, I called in an order. It was two pizzas, two xangos and a blackened scallops dinner. There was an hour and a half wait. My son and I drove 30 minutes each way to pick up the dinner. I tipped the man at the curb $10ish. My total payment was $80. This was to be our first meal as a family from an actual restaurant since the Quarantine started, this was a huge deal. And a lot of money. So here were the issues with the actual order.
1. Scallop juice leaked into the pizza box and made it soggy and 1/2 was inedible.... It also leaked on my van seat and my van was smelly for days
2. Missing side salad.
3. Missing Xangos- both of them.
4. Asparagus in place of green beans.
When I got home and noticed these issues, I called. I spoke with a nice lady, but was discouraged with her response. I could come get the rest of my order (and leave my family for another hour.) No thanks. The asparagus automatically replaced the green beans because they ran out of the beans. Well, my husband Hates asparagus, so that was a terrible idea. I only want to pay for things we will actually consume. And it was softshell night, so no wonder they messed up a little. Things are crazy there on softshell night. Hmmm. Not my problem. I'm a paying customer regardless. So she offers for me to have a scallop appetizer and my missing Xangos- or a $20 refund. I tell her I'll call the next day and she says she will leave a note. I tried the next day a couple of times, couldn't get through. So Tuesday or Wednesday (can't remember) my bonus mom goes to pick up the refund. She lives in Montross and has eaten there frequently. Barbara gave her $3. Not Barbara's fault. I guess there was no note. So I call and am telling an employee who answered the phone about our situation and the employee legit doesn't even say hold on or anything but loudly tells Barbara she needs to handle this. Suddenly, Barbara is on the phone. Before I can finish speaking she cuts me off, tells me to send bonus mom back in and she will give her the $20. She goes back in and tries to trade Barbara the original $3 for the $20 and Barbara says no keep it all. This has literally been the absolute worst experience I have ever had with any restaurant. I don't care how good your food is. Service has to match. I don't leave bad reviews. I rarely have a bad experience anywhere and if I do, it has always been corrected. This was beyond awful. I would never spend another penny at this establishment. It makes me sad to feel this way, because I love supporting local businesses and recommending them to others, especially during this uncertain time. I'm seriously baffled as to how they remain open if they treat all customers this way. I truly hope I was the only one. I can say with 100% certainty, I would be embarrassed if my employees caused a client to feel this way. I hope this review helps you remedy your horrible customer service for future patrons.
Kind Regards,
Unsatisfied Family