Angie's Beauty Supply (AUSTELL)

Until today, I would’ve given this place a good rating… I just the WORST experience here. I’ve been coming here for at least 10 years and I won’t be back after this. I went in to buy a wig. The wig station? Completely deserted. So, after looking at the selection, I asked one of the young ladies at the counter for help. She goes and gets the wig I wanted. I start to open it up so I can try it on. The young lady then nervously tells me I need to try on the display wig. I apologize and put the new wig back in the packaging explaining that I thought we weren’t supposed to try on the display wigs… Like other stores I visit. Then, the owner swoops down out of nowhere and starts berating the young lady helping me and then talking about how the wig is half way in the package… I tell them that I’m 99% sure I’m going to buy the wig. The owner keeps badgering so I just hurried up and bought the wig so I could get out of that store away from his horrible energy. I apologized to the young lady for getting her in trouble because I really didn’t know… Young lady, if you can see this review, connect with me so I can get you a MUCH better job where you’ll be treated with respect. To the owner/manager, I won’t ever come back to this store. I’ve never had a negative experience until now. This was my first wig from this store, but I used to buy my natural hair products here.. Heavy on ‘used to’… As in the past… You lost a customer with your nasty attitude. Make your rules clear so you don’t lose anymore.

Racially profiled at this Austell location because the card machine messed up on their end. I was charged for the items I purchased and the owner had the audacity to say that my transaction did not go through when it did. I had proof in my hand and I showed him the transaction on my account. He tried to argue and assume that the transaction didn't go through. After more investigation, he realized that he was wrong on his part for assuming that the charge was a credit transaction than a debit transaction. The male and the female owner tried to assume that I did not pay for the items I purchased. Very rude and disrespectful management. I am highly disgusted by management's customer service here. I hope there will soon be an investigation at this location for there must be some underhanded things going on here. I use to love coming to Angie's Beauty Supply Store-Austell location but not after today, when I was wrongfully mistreated, discriminated against, accused and disrespected by management due to register system failures and issues with their receipt machine on their end. The owner continued to see if my transaction went through and eventually realized that he was not looking at debit transactions. He was only looking at credit card transactions only. Very disrespectful man who has No RESPECT for women at all, especially the male owner and the female owner who usually isn't like this. I am Definitely disappointed at management's behavior, professionalism and lack of customer care towards women of color. Very discriminating towards women of color other than the associates that they have hired to make it "seem like they are an Equal Opportunity employer" but such a Disgrace to the community. This use to be a customer/ fan favorite, but now it is nothing but a disrespectful place of business who doesn't value it's paying customers of color. It's sickening when management tried to have a vendetta against a paying customer of color who had proof that the payment went through and tried to justify his wrongful behavior in front of his female staff because he assumed that I threw up the color card. He got offended and put his hands in my face as I remained calm. May the Lord bless the young ladies working behind the counter who seem afraid of their boss/manager/ supervisor. I get it, we all need a job but Disrespect and hatred is definitely present at this establishment. Plus, The young ladies had to eye witness everything, while the male and female owner were both very disrespectful in making false accusations when the proof was already in the pudding by viewing my recent transactions on my mobile app. Seems like I'm not the only review that has had a NEGATIVE/BAD EXPERIENCE recently with experiencing the whole stereotypical issue at this place of business. Then the male owner had the nerve to call me Racist because he was confronted. Satan was definitely exposed and was offended by the TRUTH which is why the male owner became very hostile towards me. I started to call the police because the male owner was trying to overcharge me for a transaction that already went through. The manager tried to apologize but he had already insulted me and attacked my character publicly. It doesn't change how ill-will he was towards me in trying to explain the issue. There's no need for an explanation. He has poor management, communication and knowledge of business and American trade.I hope the male owner is happy with himself with how he treat others and talk to women. If the female owner is his mother, she should be ashamed of how she is choosing to train and raise up her son to take over family business. It is not my fault that throughout the day they were experiencing system failures and freeze ups. I wish them well, but I will take my money elsewhere. They will no longer receive any Business from me. Please be aware of hostility and BAD BUSINESS from management. They need to take heed to scripture: "Do unto others as you would have them do unto you." (Matthew 7:12 and Luke 6:31)

Hey, my family and I have been coming here for years, but yesterday I had one of the worst experiences. From the moment we walked in until we got to the register, we were profiled as thieves. I came with my sister, and we are a joyful bunch—but certainly not thieves. We tried on glasses, I tried on a hat, and next thing you know, the store owner was hovering behind us, giving us the third degree. Trying to disarm the situation, I asked her where the wig caps were to show her we were here to shop, not just browse. Unfortunately, that didn’t make much of a difference. Her employees at the register began watching us like hawks, making the entire experience uncomfortable. We didn’t do anything wrong. We weren’t disrespectful—just joyful. This used to be my favorite hair store, but sadly, this will be my last visit. I’m tired of being racially profiled when I enter a hair store. I understand the theft issues they may face, but the solution is to sharpen your discernment—not treat every Black woman who walks in like a criminal. We can feel the energy, ladies. We are human.

I’ve been going to this store since I was a little girl & I’m 28 now. Love this store!

The young ladies behind the counters do not speak when spoken to. Please train on customer service

My mother purchased a braided wig. She couldn't try it on, due to covid-19. Wig section closed, but the rest of the store is open. Mom purchased me some lounging shoes for Christmas. Purple, my favorite color...

They don’t close at 6. They close at 5:45 on Sunday if you try to run in at 5:50, they’re already closed. Customer service is a hit or miss. And staff are not trained on specials. I did not get my special ( unfortunately I only checked my receipt after leaving- Ampro products: advertised buy 2 get 1) and when ringing out the cashier didn’t even open her mouth to say, “hi”, “I can help you.” “Did you find everything okay?” Nothing. Interesting. I wonder what management thinks of their customer-base. Just annoyed. No announcement - they just shut the lights off on customers. No apology. Giving FU, pay me energy. On a positive note tho. Most of the time the girls up front are cool & friendly. I’m guessing it’s a management thing.

I visited Angie's Beauty on January 29, 2022. I went to buy hair extensions. The sign posted showed 50% off. Nothing I was looking at was more than $64.99 according to the sign and was confirmed by the woman helping me. I looked at several colors before deciding. I informed the assistant, I was going to check another store since they did not have the exact color that I wanted. She walked away. Another assistant stayed behind me watching as if I was going to jump behind the counter steal the extensions. I was calculating the total cost of three packages according to the sign to compare at the other store. I returned and informed the woman who helped me, I wanted the three packages. She retrieved them and motioned me to the counter. She called over another woman. They started speaking in a foreign language for about five minutes. The woman who helped me left and returned. Suddenly, the extension packages she rang up were $84.99 a package. I said what happened to $64.99? She produced a different sign other than what was originally posted. She said no sign say that. Come let me show you. That sign was changed too. IF YOU GO TO THIS STORE TAKE PICTURES OF THE POSTED SIGNS BEFORE GOING TO THE REGISTER. They overchared me by $60.00 but they lost the hundreds I would have spent on return visits.