Kristie A.
Google
We usually enjoy eating at Anh Hong because it’s casual, quick, and known for friendly service. The menu offers a great variety of traditional dishes that you don’t often find at other Vietnamese restaurants, which is why we keep coming back.
Unfortunately, today’s experience was disappointing due to the service. We ordered a large lunch, nine dishes in total, and the waiter did not write anything down. As the food began arriving, I was dealing with an emergency situation of canceling and booking new flights, and by the time I realized that two people’s orders were missing, everyone else at the table had nearly finished eating.
When the waiter was finally available, I asked about the missing dishes. Instead of acknowledging the mistake, he showed me the receipt and pointed out that those items were not listed. I had to explain that this was because he hadn’t written the order down and even reminded him of the specific comments he had made about those dishes when we ordered. He then asked if we wanted the dishes prepared at that point, but it had already been over an hour, and we had shared our food with the two people whose meals were missing. We declined.
What made the situation more frustrating was the complete lack of an apology. While we still enjoy Anh Hong for its food and casual atmosphere, this service experience was disappointing and fell short of what we’ve come to expect over the years.