Willa N.
Yelp
To be fair, most of the food (meat and noddle) we ordered were good, but I have to give it a two stars because 1) their seafood is in poor quality; and 2) which is what bothered me the most, how their manager handled the complaint.
We ordered their mixed seafood plate that is $27. The quality of the seafood was really poor, definitely not fresh at all, and in particular the scallops, as you can see in the photo I posted, they fall apart on the grill as soon as we touched it. For a $$$ restaurants if you cannot guarantee the quality of certain food, you should take it off from the menu.
It was disappointing that the seafood was not good, but what really ruin our dining experience at Anjin tonight is how their manager handled the complaint. We told the waitress that she should let her manager know that the scallops are not fresh, she then asked her manager to come over and he did not apologize once for the quality of the food. The first thing came out of his mouth is "you should use a spatula". Now, first of all, we did use it but it made no difference, as the food is NOT FRESH, second of all, if it is essential for your customers to know they have to use certain tool on certain item, why it was not communicated to us by the waitress? We have been to many different Korean and Japanese BBQ restaurants, they always let us know if certain item needs to be handled in a particular way, but not at Anjin, the feeling we got is that they are rushing for turnovers. The manager saw we are not taking his nonsense about the spatula, then he went on to offer give us more scallops instead, so we asked will it be in the same quality, and he replied that they can put more oil on it. How is that logical? We complained that the food quality is poor, and in response to that you offer me more of the same poor quality stuff? If the Anjin management is reading this review, I hope you understand that all we were looking for is a sincere apology for the quality of the food, and offering a real solution, for example "sorry, the scallops is not good but we can replace it with squid." Please actively listen to what your customers are complaining about.