Ann & Robert H. Lurie Children's Hospital of Chicago

Love this hospital and appreciate it so much... I just wish they would update their system or have a better protocol. I understand we get a 15-minute grace period, but no one takes into consideration unexpected construction near you. Nor do you understand that it's more time-consuming checking in on one floor only to not even really be checked in until you reach your next floor. I will continue to be a loyal patient with the intent of some things being resolved for the best. Thank you.

Our experience at this hospital has unfortunately not been a positive one, despite its reputation as one of the best children’s hospitals. While it is well known for being a large, downtown Chicago facility, size and location do not equal quality of care. I had to switch my daughter’s GI care back to Lurie Children’s due to their access to motility specialists, but even then, our experience has been disappointing. It often feels like there is a lack of clear direction and confidence in her care. Some nurses are truly wonderful and compassionate, but others appear disengaged, unhappy, and not suited to work with children. When calling to check on my daughter, the staff answering the phones often sound miserable and act as if it’s an inconvenience. This is especially difficult for parents who are already under immense stress caring for sick children. A little kindness and empathy would go a long way in a children’s hospital. Communication has also been a major issue. Doctors rarely speak directly with parents; instead, residents relay information but are often unable to answer questions or provide clarity. This leaves families confused and waiting until a senior doctor eventually calls back. Even then, the information provided often feels vague, inconsistent, or like we’re being given the runaround. Overall, this experience has been frustrating and disheartening. Families come here expecting expertise, compassion, and clear communication—especially when their child has complex medical needs—and unfortunately, that has not been our experience.

We are beyond grateful to Lurie Children’s Hospital of Chicago and the incredible care our daughter, Maggie, received. She underwent a spinal fusion surgery yesterday under the leadership of Dr. Sarwark and his outstanding surgical team, and the experience exceeded every expectation. From start to finish, the professionalism, compassion, and expertise shown by the doctors, nurses, and hospital administrators were truly remarkable. Every member of the team went above and beyond to ensure Maggie’s safety, comfort, and well-being, while also supporting us as parents during a very emotional time. There are truly no words that can fully express our gratitude for the exceptional care, dedication, and kindness we witnessed. Lurie Children’s Hospital is a world-class institution, and we feel incredibly fortunate to have entrusted our daughter to such an amazing team.

Thank you to the whole team from the bottom of my heart. It wasn’t by choice that we came here, but we spent it with peace and confidence, trusting in the experience and knowledge of everyone around us. You bring light, and may God help you in your work. A special thanks to Professor Anthony Chin – you are truly amazing.

I wish to express my gratitude for the whole Stem cell team, the 17th and 18th floor. My child recently had a bone marrow transplant, and I have only words of praise for the staff: for all the doctors, palliative team, advanced nurse practitioners, nurses, nursing assistants, child life members, social worker, physical, occupational and musical therapists, and even the 17th floor receptionists (sorry, I forgot how they are actually called). The whole journey seemed extremely scary prior to admission, but with everyone’s comfort and support, things were smooth and they took real good care of my son, they were constantly checking on him and on our family, in those dark times it meant a lot. Our questions and concerns were always addressed, and I have never seen such expertise before, although we have dealt with a lot of doctors and hospitals. Special thank you to Dr. Chaudhury, you and your team are really incredible. And all the love for the 17th floor nurses, you make a big difference with your skills and compassion.

I brought my daughter to Lurie Children’s Hospital, and I couldn’t be more grateful for the care she received. The doctors and nurses were truly amazing — patient, compassionate, and very knowledgeable. They treated my daughter like their own and made sure we were comfortable and informed every step of the way. The entire staff went above and beyond to make what could have been a stressful experience so much easier. I highly recommend this hospital to any parent looking for the best medical care for their child. Thank you to the entire team for your kindness and professionalism! 💖

Our second time here with our son. First time was when he was 11 months old. Now this time around he was 3.5 years old. We stayed at the hospital for 9 days. Took 6 days to find out he had SJIA. Dr. Zachary Screckenberger and Dr. Michael Spewak were very knowledgeable with everything until they got a great rheumatologist involve Dr. Deirdre De Ranieri she has been amazing throughout this whole process and we been under her care now after the hospital. I can’t thank enough our wonderful nurses who my son felt in love with in the 21st floor in General Medicine A starting with Natalie Milano, Lindsay Chron, Phoebe Hankins, and Randall. Thank you everyone. I will never think twice to go to another hospital.

I waited in the ER with my child 7 hours. He had shortness of breath and low oxygen levels. I asked nurses and front desk multiple times to be seen and they were dismissive. My son had pneumonia and waited all that time. We only got to see a doctor because I asked to speak to a manager. It’s ridiculous. Probably would have been better off going anywhere else.

I would give zero stars if it was an option. Our daughter was on the neurology floor at Lurie in May for 3 days. They were not sure what was happening neurologically with the symptoms she was presenting with. I gave her history and our family history: autoimmune conditions in women on my side of the family-every female including myself. I also gave them her brain mapping testing/eeg testing from April 2025 that showed the cognitive slowing. It proved symptoms she was having. They symptoms our daughter was presenting with were not normal to her at all. This was not our daughter's baseline at all. Summer 2024 our daughter had anxiety and OCDS but her cognitive functioning was completely normal. May 2025 our daughter seemed like a dementia patient with short term memory loss and cognitive issues. That is what brought us to Lurie neurology. My husband also made it a point of telling the neurologists this started after her covid vaccine as well as having covid last summer. After that covid bout our daughter looked like she had a goiter(I have the photos) The swelling for her neck went down at the time of Lurie. The neurologists at Lurie gave our daughter the MRI, routine blood testing as well as other testing to send out, lumbar puncture. The only thing that came back slightly off was the ANA. The lyme test used at Lurie was NOT IGX. Because the lyme testing was not sensitive enough It missed the 2 different tick born infections in our daughter. The neurologists missed the autoimmune Hashimoto's diagnosis as well. We have since confirmed with 3 other specialists outside of Lurie that our daughter has both of those things which could have contributed to her cognitive decline. During that 3 day visit in total, the neurologists at Lurie sent psychologists up to our floor. 2 of them came to our floor. The psychiatrist and psychologist gave our daughter a diagnosis of, "catatonia." My husband and I were told by one of them that our daughter could, "have seizures and die," from the catatonia. They wanted to do the lorazepam challenge after meeting our daughter once or twice. I did not want to believe it but figuring this is supposed to be world class children's hospital and they know more than I do, my husband and I returned the following day prepared to do their recommendation of the lorazepam challenge. The psychologist/psychiatrist said, "we don't think she has catatonia and you don't have to do the lorazepam challenge. We saw her again." This was the very next day after telling both of us, "your daughter could die from catatonia." While it is true our daughter has been in therapy for a year, she has not participated in self harm in over a year. We are aware of any scars she has. Her diagnosis is anxiety and OCDS. That is it. We have proof of all of that from a therapist as well as seeing our daughter on a daily basis. After being released from Lurie, our daughter 's therapist who has established a patient relationship for over a year with her said, "she is not depressed and does not have catatonia." In addition, the day after being released from Lurie, my husband had to rush our daughter to the E.R. with Advocate due to complications from the lumbar puncture. The lumbar puncture performed at Lurie A month later, we went to a specialist with U of C/Advent Health. After blood testing, this Dr. found the autoimmune Hashimoto's thyroiditis as well as the tbrf borrelia and another tick that bit our daughter. A pediatric endocrinologist (not with Lurie) confirmed our daughter's autoimmune diagnosis. A lyme disease specialist confirmed our daughter's other diagnosis. Both those diseases can affect the cognitive processes. Instead of finding this at Lurie, the neurologists released our daughter with SSRIS. Regardless of her history of having anxiety and OCDS the Drs. failed to find and diagnose the autoimmune Hashimotos and the TBRF Borrelia and other tick born/lyme disease related illness. There is a neuroimmunology dept. at Lurie. They could have helped our daughter instead of delaying treatment she needed. If I can help you one parent to another with my review then that is worth my writing it. Skip Lurie and go to Children's Comer in Chicago. Lurie might be great for some people but they failed our daughter and they failed us... her parents.

they put my 18-year-old son collection for $15. I called six times to pay the bill and no one picks up the damn phone. I can't pay online because now he's 18. I love my pediatrician and I hate children Hospital! I have called 6 times to pay my 18 year olds 15$ bill. I can't pay on line because he has turned18. Everyone I call I'm on hold for at least 1/2hour. if I request a call back, they call back when I'm busy doing something else and can't talk . I called them when I have time to pay the bill and they don't have enough people to answer the phone and take your money. They put my son in collection for $15. He's an 18 year old kid trying to get student loan for college.

First and never again I swear! . goin to this children hospital Just few hours ago cause my daughter having a problem in the skin like.the skin problems rapidly spreading all over in her body. No sleep the one year old and 9months baby we waiting for to long 1030pm to 3am waiting! Thats suxks! I saw in my eyes some one the new people came after us they finished first. Never again there are not serious . So disappointed never again

My son was diagnosed with Tethered Cord Fatty Filum when he was 8wks old his pediatrician referred him to this hospital as it the "best hospital in town" They give me appointments that doesn't really fit my schedule due to work. They will give me the middle of the weekday and the next weekday. My husband&i try to work with our schedule but put our sons health 1st. Anyway since last year they been canceling appointments last minute. The 1st red flag was the 1st time we got an appointment my husband called off work that day I was luckily off. 2hrs drive traffic is terrible. We got there on time to tell us the appointment got CANCELED. 2hrs wasted my gas to tell us that. I told them why didn't they called me and let me know?! They said they left a voice mail i told them why a voice mail and not a dam phone called ?! And dont have no voice mail here?! I show them my phone and messages as they also said they "texted " i told them we wasted 2hrs gas and my husband's work day gone. They apologized and said they will figure out who did this mistake for proper training. ‍ litterly the 1st day i should of listen to my gut. My son was scheduled for surgery tomorrow 2 months ago we scheduled the appointment as they said they had it opened. 2 months ago my husband&i ask for does 3days off the days of my sons surgery and recovery days in the hospital again 2 months ago we requested does days off. Days before my son surgery they called if we can reschedule i said no we can't because I requested does days off 2 months ago already and my husband too ‍. So they end up saying okay nvm we can keep that original date. Again a day before my sons surgery they called again that it needed to be canceled ‍‍ is like they really wanted me to say yes the other day they called ..they said because they had an "Emergency surgery that just came up" I think they were full of . They wanted to canceled the other day and they saying that a day before? And my husband&i lost does 3days of work the drive for 2hrs for nothing for the past year missing work to canceled. And they wanted to push a new date which is next Friday unbelievable I can't be missing work anymore and play their games. They are very organized ill take my son else where where they don't keep CANCELING one day before appointment or the days leading is going to cause me my job and my husband DO BETTER. I get Emergencies goes in but it's now our fault that we keep missing work and you guys messing ups the days smh. Not the best as they said ‍

Came in here a few weeks ago after my daughter busted her forehead open at school and needed stitches and a concussion assessment. Got to the waiting room at 2:30pm and didn't leave until 11pm. I understand the concept of triage, but waiting there for over 8 hours to be seen with a restless 4 year old with a big open wound felt like torture. One of the worst experiences was after check in, someone from the admin office calling me twice to get my insurance info. Not sure why that couldn't have been done at the reception entry but I felt singled out and punished for being one of the (I assume few) of patients in there with decent health insurance thru my husband's employer. I'm giving two stars because once we were admitted, the staff was good but I'm not going to sugar coat it, it felt like a glimpse of what socialized healthcare would become and it wasn't good for those who have been paying into the system for decades and following the rules.

Leaving the review at four stars since I did feel my daughter was well cared for.... However, something that's pretty annoying about Lurie is that they don't tell you that you have to sign up for MyChart. Apparently they're a separate organization than Northwestern (I thought they were simply the children's hospital at Northwestern, similar to how Prentice is the women's hospital at Northwestern) and it's the internet that told me you needed to create a Lurie MyChart account when I was trying to find my daughter's records, NOT a Lurie employee. I'm not sure why they'd assume people would know that they're distinct and separate from Northwestern's MyChart given how closely associated they are with Northwestern.

This was the greatest experience in a medical building I have ever had, I am 12 years old and I had an ear infection. At the Immediate Care they said I had no infection and said I should just wait until it gets better, my mother was like no, because straight out of the blue my ear was in excruciating pain. We decided to go Laurie children's and they were very nice. They gave me a blanket and nurished me with drinks. The doctors and nurses had good social skills and talked to me about stuff like the nba finals. And to top it off I got to take a nap!. And I felt way better.

They wait time at emergency room was horrible , my son came in with Asthma and stomach pain. We are waiting more then 3 hours and saying that we needed to wait , I don't think is fair the way the manage the Emergency room , telling us that we are not important, We pay for insurance and Taxes and that how I get treated in my own Country of birth. Really sad and disappointing.

I am rewriting this review since the hospital wants to delete the reviews on google. I was admitted here for emergency major surgery about 1 year ago. The nurses treated me like shit when I had a panic attack. They were recording me and making fun of me, probably sending videos of me freaking out to their group chats. I am a literal minor while they were grown acting like that. I was a child being bullied by those nurses. I just had a major surgery and was in a lot of pain and they were adding on to the stress. They were knocking on my door and saying things out loud about me. I did not know grown adults acted like that. They did not let me sleep. I really should have sued because the trauma is still there. I start shaking when I remember it. I really wish I could sue. I feel as if we were discriminated because my family is hispanic. I am pretty sure they deleted my review because I said I was surprised on why they haven't gotten sued. I should have sued for emotional distress because they didn't want to let me leave and were treating me as if I was a prisoner, acting as if I was a criminal. I couldn't even flush the toilet??? I couldn't use the bathroom without someone watching me. Grown ass adults acting like that. Everyone in the hospital acted as if it was normal.

MRI yesterday EEG The nurse is very nice I wish they had movies for adults Plus music It was an hour and 1⁄2My doctor doctor Gilbert was A nice doctor She knows about dystonia and autism and a tc20 chromosomal You should go to Lauries He did a good job. The experience is nice Nice who Give my mom a parking ticket It's just a place for It's just a place for children Nobody gets hurt in there The nurses were a little bit busy But that's okay I love this place and I would like to go again This place is my favorite I used to go to rush But now I go to Best children place ever. I have never seen anybody get hurt If you need a good dystonia doctor You should choose doctor Gilbert

This hospital has been great! From staff to Doctors everyone has been kind and helpful and taken great care of my 5 year old son! We have been on 17th floor for 3 days now and do not have one concern or complaint feel comfortable and safe here!

#CURESMA I have been taking my son to LCH since he was 1 1/2 back in 2014 - The Staff is So Kind, patient, Friendly, and Knowledgeable- It's Unbelievable!! We always feel at home here when Kael has surgeries (3 times a year) and the resources available to us are Phenomenal!! Kael's neurology team is TOP NOTCH!!

If you are a woman of color, I advise you to look elsewhere if you are looking for a psychiatrist or psychologist for your child. I had two children that were being seen at Laurie's for a total of two years. During that time I had to deal with a number of backhanded compliments, and assumptions being made of me. The worst situation was when my oldest daughter met with her psychologist for the first time and she called me after meeting both myself and my child earlier that day to tell me that she would be calling social services on me. When I inquired as to reason she told me I would find out when they reached out to me. My husband and I spoke with my daughter and we asked her session remind you this is her first session with this woman, she stated she asked her "tell me all the times your mother hit you". I was unbelievably shocked. She hadn't known me for five minutes. Needless to say I filed a complaint on the psychologist and I did not take my daughter there anymore, and there was nothing to be founded in the situation that she,tried to create.

My 2 yr old had a pretty bad cough all night. I was going to take him to immediate care, but they told me since he was having trouble breathing throughout the night. I should take him to the emergency room so I did by the time he got there he was OK. His vitals were completely fine. I felt a little embarrassed because there was genuinely sick children in the ER and I didn't want to take up a bed. I saw a young girl pass out from diabetic shock. I told themI could leave but they told me that I should stay so I did my son really wasn't that sick but they were very thorough and the pediatrician was very nice. They gave him an x-ray just to be safe that he hadn't swallowed anything. It must've been an amazing experience because my son keeps insisting that we go back lol every day he keeps asking me to go back to Luries emergency room. I think the beautiful aquarium with fish, the x-ray room that had a ceiling full of lit stars and they gave him two boxes of toys to play with and a plastic cup of apple juice and everyone was really nice to him. It blows my mind that he would love to go back and asked me every day. I hated doctors when I was little, but he thought it was an amazing experience, so I'm giving five stars because he loved it so much.

I had my back surgery in 2017, at the age of 17. I am only leaving a review now as I have started to receive ads online about how Laurie's is the best place for children. The lead-up to it was child-friendly, They had a staff member come introduce themselves and stay with me through the process until they wheeled me into the operating room and the operating team chatted until they put me under. From there the experience went downhill with speed. My surgery, originally supposed to be 5 hours, was 10 hours long due to complications with my nerves (from what was explained by my parents to me). I do not remember much until getting to the room which is probably a good thing as my parents said they listened to me cry and beg them to make the pain stop. At some point they transferred me to a room for observation. I was still in a 7/10 of pain after getting settled on my side (which took at least 30 minutes) and the nurses left. At this point my family and I were of the impression that I could rest for the night or at least until the next vitals check. That's when Resident Matthew came in and introduced himself as a part of the Doctor's team and told me he needed to test my nerves and that I needed to roll onto my back. It took two nurses assisting me to get me onto my side originally because I was in so much pain and this unsupervised resident was now asking a child to do the work herself. I tried but couldn't. He was annoyed but said that was fine and asked me to raise a leg slightly so he could push on the toes, I did. He proceeded to slam my foot down onto the bed (and my other leg) with full force, sending me into the worst pain I have experienced in my life. This man should NEVER work with children. Even with a 17 year old, that was far too much force. He left immediately, leaving my parents to deal with my hyperventilating, black-out pain. My father ended up asking to lodge a complaint but the best the nurses at the desk could do for us was to say that Resident Matthew would never come back in unsupervised. My father thankfully revoked the resident's access to my medical information and informed them that should we see him interacting with my records again, we would pursue a HIPAA violation. Once my pain had come back down to a manageable state, my parents left for their hotel room for the night. The overnight nurse the first night was kind, helping to me to move onto my other side, probably doctor ordered to keep blood flow consistent. But she was reassuring and friendly. I was woken up the next morning by the two women "From the Physical therapy team" who informed me that we were going to be getting me up and walking! I informed them my parents were not there, I was told the night before we wouldn't do anything else without them present. The two women said it was fine and proceeded to bite off more than they could chew as they got me up out of the bed. My pain was again so severe I couldn't lay back down, so they resolved to leave me sitting up and crying in the chair to the side of the bed and LEFT ME THERE! My parents came in around 8am to find me alone, in awful pain and sobbing. Talk about a great experience for kids right? We got me back into bed and at this point I decided I was doing whatever it took to get home as early as I could because these people did not care about my wellbeing. I worked to adjust the bed's level to sit myself up, which was excruciating for the first day. The doctor however complimented my progress when he came through. By day three post-op I was hobbling around and sitting up. The Physical therapy team had me stand to custom fit a full-torso brace, which was terrible. They were rushing to get it done because as they openly told us they were leaving for the day. Long story short, they made it wrong, were unable to fix it, it didn't fit and I never wore it. It cost $500 and they wouldn't take off because "I could wear it and it was custom made!". I tell this story to anyone who asks at 24 because it was such a bad experience all around.

I don't remember a lot from this hospital until I saw the picture with the doctor wearing their coat and having the hand print on it. That brought back all the memories from here. My sister had many health issues as a child and that meant lots of appointments and hospitals for testing and procedures. I was a pro at being in the car and also in waiting rooms. This place was different my sister had a test here that was very different from anything she had done. It was confusing as 6 year old but their child life time was on it. They not only helped her but also me. My dad had to take a call and forgot me so that meant I had to say with my mom. The issue is that the production room was only for the patient and the parent. My sister's team was made up of two doctors, I am high functioning autistic and have ADHD. So people were stranger danger to me. Thankfully I knew this doctor and trusted her a lot. We went outside to play on the playground and then we played with the therapy dogs for a few. I has a great time but I also was nervous as I was not sure where my parents were she knew that my mom was still in the procedure room. So that means that I was not able to see her just yet, I was up late the night before as my sister was not to sleep most of the night to make her more tired for the procedure that she was not medicated for. I was also starting to feel the effect and was sad. My mom said that I fell asleep on the doctor's lap. She had never seen me feel safe doing that before. I woke up to still being with that doctor she wanted me to know that I could trust her. That was very smart, later she was the one that found out that I was chronically anemic. I can not recall her name now but she was amazing and I was very thankful for her and the other doctor helped my sister get better.

This is now our go-to place whenever my kiddo has an emergent need, and I recommend taking any kids here instead of to hospitals that don't specialize in kids. They are very professional, kind, and most importantly, knowledgeable about the various health issues that kids and teens can have. They do a really good job of communicating with parents and kids alike, and don't talk down to kids. Yes, the wait at the ER is long, find me somewhere where it isn't. If your need is truly urgent, you get seen quickly, if you are safe to wait, of course you wait. That's how it is at any hospital. Also, I'd like to plug their food. Hospitals are known for having bad food, but this hospital's food is great! And, their TV programming for kids is quite good as well. Plenty of options, all content that is kid-safe, so parents don't need to worry.

The staff is great with kids my little one rate it 5 starts and so do I.my child said now this is what you called a hospital!!!

Today I took my son to the emergency room. I arrived around 1pm. Three hours later I started seeing 3 to 4 kids (that arrived after my son) that started getting treatment. Then, I proceeded talking to the nurse about how long they wait will be since my son (a 18 month old) was getting inpatient and crying. She told me "I honestly can't tell you how much longer the wait will be" I understand that kids are seeing based on their needs but still she could tell me that it would take some time and check with the staff if it was possible that my son could get treated and how long it will take But instead The way she kept talking to me suggested that my son's visit to the ER was not as urgent as other kids and that if more kids in need of urgent care arrived they will be seen before my son. I wish the front desk nurses could be more compassionate about a mother who decides to take their kids to the ER since this is the last resource a parent wants to do. Of course I left by the 4th hour without being able to get medical care.

I took my son to Lurie's for a consult with an Dr. Schroeder (ENT) at the hospital. It was a 10 minute visit with a nasal endoscopy and a recommendation from the doctor. I got billed out of pocket from the doctor for the endoscopy and visit, paying $500. I now have a bill from the hospital for the endoscopy for another $500 out of pocket. When I call both the doctor (Lurie's Foundation) and the hospital (Lurie's Hospital) the answer they give me is that one bill is for the doctor and one is for the hospital - since they are separate, I have to pay both. When I explain both bills are for the same procedure the response is that I have to pay both because the hospital is separate from the doctor! But we had no choice of going to the hospital versus a doctor's office - that is where his office is! I have heard other billing horror stories from friends. Beware of the double billing. Glad my son is almost 18 and doesn't have to go to Luries anymore!

Lurie's has some of the best child specialist doctors and NP in the clinics and outside of the ER. My review is solely based on how terrible the ER is. Went on a Saturday night where there were only 4 people in the waiting area. One of which was a baby about a year old or so who had a terrible cough and they were there waiting before we arrived. I felt so bad for those parents. We sat there for 5hours waiting and eventually ended up leaving because it made absolutely no sense why the wait was so long. That entire 5 hours they did not call 1 patient back from the lobby. THERE WAS HARDLY ANY PATIENTS THERE! This happens just about everytime we go to Luries ER. Other parents I know have similar stories. I would absolutely not recommend this emergency room for your kids. You would get better treatment and fast track going to a regular hospital ER. One of the worst children's ER I have encountered. Do better Ann & Robert Lurie Children's Hospital.

Came at 3pm Monday 7 January 2022 it's now 7:15pm and still waiting for a doctor... I thought back home (France) was worst then US but i guess i was wrong. Good that my daughter is having nothing more then a stomach virus because we'd be ****

We lost our daughter's life here 7 weeks ago in their hands while she was admitted there for almost 9 days with constant negligence. I kept telling them it's not like her. They lost most of her blood results. We still don't have answers what caused my daughter's death. Guess when she got the best ICU team? When everything was out of hand and there was no hope. They are still billing insurance but when parents asks for records they are dealing with the cyber attack. Feb 8th on 22nd floor nurse Amanda treated my daughter really bad and kept looking at her with so much hate while neglecting the fact that my daughter was in so much pain. I have so much more to explain but this is enough for now. Cardiac team has been amazing from last 7 and a half year but not the system and the people working on that floor. Stop waiting so long that the child end up on ventilator. I will not remove this review until I have every single result and answer!

More like zero stars . this is the worst hospital for black children. they treat our kids like flys on the wall. No sense of care for them. The nurses be on their phones texting, walking away from their stations, chatting with the other nurses, forget to unclamp medications, not paying attention to their patient at all. All the nurse managers do is make excuses for them being careless and negligent. I'm at my breaking point and I'm looking to transfer my nicu baby to a more suitable and responsible hospital where I feel heard as a black woman and parent. Please vet the nurses who are on your child's service especially at Lurie's

As a city, we truly are so lucky to have Lurie's downtown! We headed here for a small surgery, and I was beyond impressed with everything. Check-in (given covid) was super safe and organized, surgeon + anesthesiologist bedside manner was out of this world, nurses ensured the best recovery, and billing was clear and accurate.... it seemed like everything went so smoothly and effortlessly! I never doubted going to Lurie's if and when the time arose, but I'm so beyond happy they exceeded my standards. We would highly recommend!

I have never had a bad experience here. The nurses are amazing, as are the doctors. They are always very thorough, which I appreciate. They take the time to listen, and are always there when I need anything. I feel as though as I am in the best hands possible when I am here.

this hospital has had me here waiting a total of 5hrs and i still haven't gotten my 1 year old daughter check !!!!!!! step it up how is this one big hospital for children but can't even take care of the patients (kids) in here this is horrible !!!!! in my super honest opinion this hospital and it staff needs to step up and take care of all patients.. its sad how all these parent come here hoping to figure out what wrong with there babies but then are treated with a wait 5 hr long wait before there kid can even see the doctor !!!! please step it up it's currently 4:10 in the morning and this hospital has still no doctors for the kids!!!!!! step your fucking game up these kids are the future and the way the hospital is treating them make me think we will never have a futre !!!!!!!!! A whole hr passed and we are still playing the same waiting game with these people unbelievable !!!!! SUPER BOGUS HOSPITAL CANT EVEN SAY THIS A HOSPITAL FOR BABIES TO TOP IT ALL OFF THEY WONT EVEN LET U SPEAK WITH A SUPERVISOR!!! Horrible job!!!!!

it's the worse place to take your kids, I had my daughters 1 and 2 years old waiting for moe then 7 hours , I try to ask stuff for a cup of water and as soon as they see me all they said is that I have to stay inside of the room but they never show to ask me what I need .

I have been coming here before the location and name change (The old name was Chlidren's Memorial Hospital and it was on Lincoln in Lincoln Park. My youngest son was born with Tetrology of Fallot. He had two surgeries here. He had a shunt placed in his valve to try and save his valve at two weeks old. They were able to save his valve so at 8 months he had the valve repair. Surgeon E was one of the top surgeons who operated on my son. The day before the surgery they prep you and I got a chance to talk to Surgeon E he was wonderful. The only down fall was that at first I didn't know that I could get a food voucher to get free food in the cafeteria at first. The first nurse didn't tell me. It's only available for mothers who are breastfeeding though!!

Friendly staff, honestly not surprised because Lurie's is one of the best hospitals in the nation. It is pricy still after insurance but, it is worth all the money.

If I could give zéro stars I would! Snotty attitudes from the staff, confusing opinions regarding medical care/directives. Bad location being in the heart of downtown Chicago with the traffic congestion & the sky high parking rates. Take you Child to Comers, Christ, Lutheran anywhere but Laurie's in Chicago!

My son been here for MRI from Friday,that told us don't feet to do MRI after 10 hours they they said you can feed coz the don't know when gona do MRI! ,my sons both arms are blue he can't move from needles!No answers when going to do MRI,waiting in room and don't know when the MRI gonna be!! Worst place I ever seen....!

We had to wait almost 7 hours to get a room! staff was rude and had no empathy. not happy with their overall service.

We had a terrible experience at St. Joseph's emergency room and ended up being saved by the amazing staff on the 21st floor of The Lurie Children's Hospital. It was after hours before a holiday so we went to the nearest ER to check out a low grade fever, congestion, and wheezing cough but they were not the right place for pediatric treatment. They set an IV, catheter, and proposed a SPINAL TAP to test for meningitis before we declined and transferred to Lurie. Lurie was exactly the right place for our daughter; we knew as soon as we arrived when they were kind, calm, and informative right when we got in the room. In a nutshell, at St. Joseph's they "treated" a patient and tested for illnesses like a science experiment; at the Lurie Children's Hospital they "cared for" our daughter and made her better. I'd give Lurie 10 stars if I could and, while I hope I never have to go back for any other emergencies in the future, I would choose them over anywhere else without the slightest hesitation.

If you care about your child's health, do NOT bring them to Lurie's. We brought my 8 month old daughter because she needed an MRI, a procedure that requires general anesthesia. We later found out that they did not perform the MRI as ordered by her doctor and therefore could be missing crucial information while putting her life at risk for the diagnostic imaging. Later, we found out that they charged us thousands of dollars for a nurse to hold a baby for less than 5 minutes in a recovery room. I have been attempting to resolve billing issues with them for two months. They guaranteed that while we were working on these issues, that they would put the bill on hold so it would not go to collections. My wife and I found out this weekend that was not the case and it is now in collections. Lurie's not only is incompetent with their medical practice, but they will try to scam you out of money. Please exercises caution before choosing them for any of your children's needs.

Lowest to the hospital you killed my daughter but from the Covid test she came home and she had a bad headache she said that she need to rest and I let her rest and five minutes later I woke I woke up because she had to get dinner she did not wake up in her hair was full popular

The phone tree is abysmal. You will spend hours being redirected to incorrect places and people who cannot help you to do the simplest of tasks, like scheduling or rescheduling appointments. The doctors are good, but the administration is completely incompetent. This could be fixed if they put the investment into it, but as of now online self-service options are very limited, and messages usually result in referrals to call the byzantine phone tree. If you want to spend half your life trying to schedule an appointment, by all means go here.

The Pediatric ER is understaffed, starting from the front desk , triage all the way back to the doctors. Epic waste of everyone's time.

There was no wait for ER services. Very professional staff. Knowledgeable doctors. The nurse was kind, helpful and came right away when called. Fun Easter baskets were given out to the patients. There is a great fish tank with the colorful fishes in the ER waiting room. Dunkin doughnuts is located right across from ER.

Needs more supervision in the PICU. The nurses tend to lack in taking care of patients when in most cases they only are assigned to 1 patient during their shift. As a parent I had to pay close attention and call or ask for help instead of it already being there, retraining or a Supervisor should be doing rounds checking that everyone is doing what they should be doing. Doctors are pretty good overall.

The doctors and nurses seem caring, but the scheduling and administrative systems are abysmal. Waiting an hour on hold to speak with a scheduling person seems normal. Almost no appointments are available to see any sort of specialist. Every department schedules their own appointments and it can take days for a callback. I received incorrect bills for three months. When I called to get it corrected, I was told the error was fixed, then I got the same incorrect bill the next month. No one I spoke to seemed to care how broken their system is.

2 plus hours waiting in urgent care, everyone that walked in after us were called. Empty waiting area and we are still waiting smh terrible all cases are serious and urgent to parents!

My son had an accident at the park, 4 pm split forehead wide open. We came here and were treated so professionally it was amazing. From the security guards to the front desk to Nurse Leah to our doctor and her assistants, everyone had a great attitude and were all business. So patient and so easy going, I am constantly amazed at how people like these can deal with such traumatic situations and still be so composed. My eternal thanks.

The time has come! The new Ann and Robert H. Lurie Children's Hospital is now open as of June 9, 2012. All day today they are transporting patients from the old Children's Memorial Hospital in Lincoln Park to the new space downtown. Let's hope it's a seamless transition. The last couple of months I have had the pleasure to help out with tours and special events for the new hospital. I learned a lot about the new space and was genuinely touched by the enthusiasm and generosity of all the donors, hospital staff, board members, doctors, former patients and general public who supported the building and opening of the new hospital. Some interesting tidbits I would like to share: -The hospital gets it's new name after Ann Lurie donated $100 million on behalf of herself and her late husband. Now that's some fine philanthropy. -This is part hospital, part museum. The hospital partnered with many different community organizations including the Shedd Aquarium, Lincoln Park Zoo, Snow City Arts, the Lookingglass Theatre and The Field Museum just to name a few. The displays, artwork and murals help to provide learning experiences, hope, comfort and healing. -The emergency room was designed with a substantial increase in capacity for patients, now being able to see about 75,000 patients a year whereas before the old space was operating way over capacity, serving about 65,000 patients a year. There is a beautiful tropical aquarium and coral garden in the emergency waiting area. The emergency rooms even have pictures of sea animals on the ceiling so when patients are laying in beds they can look up to see a smiling dolphin or the face of a cute and friendly seal. -At 23 stories tall, this is the tallest children's hospital in the world. -There are 2 bridges that connect Prentice Woman's Hospital to Lurie Children's Hospital so now Moms can easily see their newborns, when before they were separated by about 3 miles with the old hospital being in Lincoln Park. -On the 12th floor, there is a custom made Fire truck cab for children to climb in. They can even turn on the lights! It was also designed with kids in wheelchairs in mind, so they can get in and feel like they are driving the truck. -There are on-site tutors, a hair salon, and even a place to get massages for families of extended stay patients. -There are awesome play areas designed for the siblings of patients and designated areas for teens if they wish utilize a space of their own. There is even a production room where kids can watch and participate in the on-site hospital TV show being made. What a wonderful accomplishment for Chicago. To patients and families visiting, I hope you find comfort and healing here.

Last summer, my daughter needed to have a test done for seizures. We live in the way NW burbs and our appointment was pretty early in he morning, so we booked a hotel near the hospital and stayed the night in the city. We walked to the hospital (not far at all) and from the moment we stepped into the building until we walked into the testing room, things were awesome. The staff was pleasant and caring and the way they treated the kids in the waiting room was amazing. I would love to give Lurie's 5 stars but the tech we had for my daughters test was rude, unkind and uncaring. She was extremely rough with my daughter and at one point, made her cry. When she saw my daughter silently crying she told her to "grow-up". She was 6 at the time and scared. I wrote a letter of complaint to Lurie's due to the treatment of this one specific tech and never heard anything back from them. Very disappointing. However, if we have to go back to the hospital, we will because the rest of our visit was really very pleasant.

Dr Kar almost cost my child her life. He declared ber cancer free when she still had active tumor in her body. In addition, he failed to properly diagnose the progression of disease. He read a CT scan from 2015 in 2019. In other words, he cared so little about his job that he failed to review pertinent data that would have changed the course treatment. Instead of his attending Jennifer Reicheck holding him accountable for his error, Lurie Childrens Hospital moved him to another location. If I had not gotten an attorney my child would have died for an easily treatable condition. I had to find a competent physician to try to save her life and the process was unnecessarily brutal because Kar was negligent. In addition Jennifer Reicheck, his attending said ""someone in the hospital needs to take responsibility for this child and it won?t be oncology."She said that to me knowing that Aroop's negligence could . Stay away from him- he is incompetent and dangerous. In addition, Reicheck insisted that they remove my child's kidney thus putting her on hemodialysis to cover up their mistake.

I'd heard that Children's Memorial left Lincoln Park and had moved downtown as Lurie. Brand spankin' new. But no one actually ever WANTS to be there to check it out, right? Well, I had the unfortunate fortunate experience of heading in there yesterday for the first time. I'll spare you the details but my 11 month old needed another opinion on a medical issue and our doctor sent us to the ER at Lurie. I was super nervous because my kiddo needed to go to the ER but on top of it, I hate heading downtown. We live in Jeff Park and I wondered why we had to go alllll the way there for something that was likely an in and out procedure. Well, it turns out it wasn't and he was admitted for the night. Ugh. But literally every.single.person we encountered at the hospital was nothing short of amazing. Everyone. The woman working the check-in desk in the ER, the triage nurse, the ER security guard, the ER nurses, nurse practitioner and doctor, the orthopedic surgeon (Dr. Erik King, he's amazing!) and the orthopedic resident, the ER observation nurses, the food service workers and even the woman who came in and collected our linens. Everyone was SO incredibly friendly and it made what was a stressful and scary experience into something much less horrible. I wish I had taken the time to write down names so I could single them our specifically for the amazing care they gave my son but I was pretty frazzled. But THANK YOU to everyone in the Lurie ER for the great care they gave my Jude.

If it was up to me I'd never set foot in this hospital, but poor Baby R had to get her adenoids removed this morning. I was a little nervous about her being one of the first patients in this brand spakin new hospital, but my pediatrician assured me that they've worked out all the kinks AND this is the cleanest the hospital will ever be. Good point. I still couldn't help being a nervous parent (baby's 1st surgery!) and called about 8 times yesterday with questions. They were super nice and helpful...and even started calling me by name within seconds of hearing my voice. That's when you know you've called a few too many times We arrived still half asleep this morning at 6am, but the bright colors woke us right up. My daughter had no idea what was to come and was giddy by all the pictures of the fish, trains, animals. Even the waiting room was designed to look like a bus, which she thought was pretty cool. And I agree! We didn't spend much time in the waiting room because we were shown to a hospital room immediately. It had a cool rolling hospital crib, which our nurse informed us was brand new. However, the sheets weren't so new because my husband noticed that ours was a little dirty. The nurse was extremely apologetic and changed it immediately. The room also had a TV with all of Baby R's favorite shows so that helped pass the time until surgery. The surgery was quick and went as well as expected (phew!). They let one of us stay with our daughter (I gave my hubby the honors) until she was out from the anesthesia. She was only out of our arms for 30 minutes and they even called during that time to tell us everything was going well. Thru each stage we were passed on to different rooms and different nurses and all 4 of them were fantastic. And the Dr (Jeff Rastatter) was amazing himself; I felt like my little one was in good care in his hands. While Baby R did amazingly well, at one point I got really dizzy and practically fainted. They even had a team of nurses who provided me with a place to sit, apple juice and an icepack within seconds. Apparently fainting parents is a common occurrence here, although I think I may have gotten the honors of being the first to do so at the new hospital. I didn't get a chance to visit the 11th floor for food, but did make a quick run (pre dizziness) to the Argo Tea located in Prentice, which is connected to Children's. I really hope this is our first and last visit to Children's Memorial Hospital, but it's nice to know that if there is ever an issue our baby will be well taken care of there.

I really wish that I had better things to say about Lurie's, but mustering that up is too much. To start, my eldest was diagnosed with a mild concussion in May through Northwestern. After his discomfort continued, we received a referral to Lurie's concussion clinic team. I made my appointment with them, then had it promptly cancelled because my child's under 6. Okay, fine. Then, we were scheduled with neurosurgery instead. After our neurosurgery visit and subsequent MRI, we were cleared by them, but my child continues to have chronic headaches. I schedule again with the concussion clinic to once again be denied even an evaluation from the team. So, here I am without options thanks to Lurie Children's. I have a kid with chronic headaches for months now and nothing's changed after two appointments. Lurie works well when your kid is the right age apparently to be referred. If not, you'll spend time on the phone wringing your hands in the air and cursing them post phone call while your child still maintains his uncomfortable headaches with zero change and plenty of copays for abysmal care. At this point, I'm willing to go out of state to get care needed to treat my child because at this point, Lurie Children's won't do anything to cure an under 6 year old's chronic headaches.