Josh C.
Yelp
This mediocre review is the result of what I assume was honest oversight from a customer service perspective; the actual club atmosphere and of course the comedians both delivered in full. Unfortunately, a gap in customer service can cripple an experience any day of the week.
My wife and I came here with a small group of friends on a Saturday night. It was in celebration of a birthday, and it was also the first time a couple of us were seeing stand-up comedy live. I've always loved watching stand-up, can think of many evenings on Comedy Central spent doing just that. When I was trying to be a clever partner and plan something fun and new that we could do together, I realized stand-up comedy lives downtown! Heyoh!
It turns out a particularly funny fellow, K-von, was coming to town the weekend of my other half's birthday. How good! I got our group tickets in advance in order that we would all be seated in the same part of the club. We were up front on the left, on the floor, second row from the stage itself. Talk about great seats.
Or so we thought.
No, they were. Great view of the comedians, all of whom did a phenomenal job. K-Von was especially enjoyable - he had a good handle on the room, incorporated a lot of audience interaction in his performance, and genuinely was a pleasure to listen to.
What crippled the experience was the fact that we were never served. We were shown to our reserved seats and told that a server would be there shortly. We waited patiently. We continued waiting patiently.
We began waiting slightly less patiently.
But hey, no big deal, they're just working their way to us starting in the back and going forward. They'll be here eventually.
Except, not.
45 minutes into the show, when servers were going around and checking in to see if anyone wanted to order more drinks, we realized that our whole section (front, left side of stage, on the floor) had been excluded. Our counterparts on the floor to the right of the stage had drinks. The folks just behind us had drinks. There were drinks all over, except our section.
Our group of 5, the couple next to us, and the small group of people sitting just in front of us were all totally skipped. And despite many attempts to make eye contact with any of the servers to check what was going on, it took us 45 minutes before we got anyone's attention. When we finally did get service, it ended up being the woman whose attention we finally got that stepped up to take our order, and thank goodness for her, but she definitely wasn't happy about getting the section that had been left out of food and drink service for the better part of an hour. Not that anyone in our section was rude about it, it's just how it goes - the person who discovers the problem ends up inheriting responsibility for it, like it or not.
The cocktail that my wife and I ordered (not to share - we both ordered one, and were glad of it because they were super good and we didn't have enough time to order seconds) was delicious! Hawaiian Long Island Iced Tea. Long Island, add pineapple and cranberry. SO GOOD. But seeing as we didn't get our drinks until 9, and the show ended at 9:30, there wasn't a lot of time to really savor the drinks. Too bad if we wanted a second round. And good thing we ate before we came out, because we'd have been real Hangry if it took us an hour to get snacks brought over.
So, yeah, the customer service we experienced sucked. Probably someone went home early, or everyone assumed someone else was taking care of our section. Obviously it wasn't deliberate. But that doesn't change the fact that, for the 10-15 people who were seated over there and went ignored most of the evening, the experience was lacking in genuine quality.
K-Von knocked it out of the park, though. Hysterical. The comedians who went on before him were also really funny. The wife and I have been referencing the entertainment from the evening ever since.
Cool club, I like the aesthetic of the space. Convenient parking in the garage on the next block. Great comedians. Can't say a whole lot of good about the service, though.