Kelly W.
Yelp
Do yourself a favor and avoid the heartache. I've been dreaming of having an Anna Sheffield ring for years. My fiancé proposed with my dream ring in September, and by November, the shaft was cracked. I take meticulous care of this ring so this was a shock to me. I had a jeweler friend of mine take a quick peek at it, and she was sure there must be a manufacturing issue. I reached out to our sales rep that helped my fiancé through the process of purchasing the ring, and to my surprise, we did not receive an apology and they were unwilling to replace the band. While our warranty covers repairs, it doesn't cover replacements. I'm worried that if the ring is cracking two months in, a repair would only leave the shaft vulnerable to cracking in the same place again in the future. I had to go back and forth with them several times before they offered to have their production team take a look. We just heard back and still they are not willing to replace the band. I'm incredibly disappointed in the customer service we have received. Our rep was plenty helpful when my fiancé was spending thousands of dollars on a ring, but when there is an issue, it appears as you are simply an annoyance to them. I'm still pushing to get the care that we deserve, so I'm hoping that by posting this review I can get the attention of senior management who will HOPEFULLY take better care of us. Although, my trust in the Anna Sheffield team is not very high at this point. It has always been my dream to stack my ring with a wedding band, 1-year anniversary band, and perhaps even a band once we are done having kids. That is 2-3 more rings I planned on purchasing from Anna Sheffield, but after this experience, they may have lost my business for good.
The ball is in Anna Sheffield's court now. I will update this review once this issue is resolved, whether it be to my standards or not.