Eli A.
Yelp
I really hate to say that I finally gave in to downloading Yelp to leave a review for this place, but I truly just had one of the worst food service experiences in my life as a customer. I'm truly shocked by the great reviews of this place as a very average Vail local. I work at a local hotel and am well aware of what should be decent service I general and for this area.
It's "funny", my least favorite sports bar in Vail is also in the Evergreen lodge and this makes a lot of sense that they're owned by the same bad management. I had the most mid bar food and bad service there last year but wanted to give this place a try since it's the only
Indian that's close to us.
I came here on a Thursday evening with my partner. Lobby for the Evergreen looked very dated and poorly kept as usual (one of the worst but cheapest hotels in Vail), but I knew what to expect so it didn't shock me. The dining area was a very average space, a dated dining area, these sort of cheese-y prayer flags and strange flat screen TVs with random pictures and maps of Nepal with no context. Horrible playlist going on in the background. It was completely empty almost except for a middle aged couple in casual dress quietly dining in the corner and a mix match 4 party influencer party that was taking out a LED light to take pictures of their food (odd but typical for Vail). Didn't care about a fancy aesthetic though, I truly don't care if a place is fancy, or busy and in high demand. I usually enjoy great food in a hole in the wall fashion.
We were told to pick where we wanted to sit and so we seated ourselves in the section that had people in it. We were given two waters after 5 minutes of sitting around looking at the menu. We needed an extra minute, after they quickly came up to ask if knew what we wanted. Normally, it's expected you get a few minutes to look at the menu, you get the run down on any specials, you get asked if you would like to order an app or drinks, your server introduces themselves, etc. but we within 3 minutes we had 2 different servers briskly ask us if we were ready. Please just give us a second?
I guess it was the wrong idea to not quickly order, because 20 minutes later we had to flag down a different worker to please take our order because nobody ever walked by, checked in, or even made eye contact. Truly so weird to beg someone to take my order, it was 7 PM in a dining joint on a Thursday night.
Our food came out timely, and it was fine. Not great. Fine. Naan was rather dry, not warm. Tandoori chicken was good, but the rice it came with(?) was dry and crunchy. My partner's lamb dish was fine, but nothing special. Wish I had ordered an app because those looked better on the table for the other party. I've had plenty of dishes in the past at various Indian places from strip malls to upscale and this wasn't anything remarkable. We cook a lot at home and my partner grew up in a family that culturally has curries and other similar items; this was fine at best. The service took a lot away from the experience, so I will say the food wasn't the biggest turn off. I would most likely try it again as takeout.
Not sure why, but the music playing was a weird mix of radio hits and trap medley, I felt like I was in a fast food joint in some shitty urban sprawl city. It really was one of the worst things about the experience. I don't want to listen to trap-rap as I'm trying to eat and I'm paying 80+ for a meal. Silence would have been better, and I typically don't care what's playing.
After finishing what we wanted we waited around for a while until we realized they would not come check on us unless we asked, so once again we flagged anyone (not our server) down to please just let us close our check. At this point we just wanted to leave. We asked for a box as we had a lot of food left. A random worker handed us a box and a piece of foil over the barrier between our table and the main walking area (very rude to not just walk around and address us like normal people?) and we boxed our stuff up as fast as we could because at this point I was borderline sad I wasted my time on my day off.
They were clearing dishes as we tried to box our food. When the check game, I definitely did not do my typical 20-25% as someone who's had years of dining/serving experience. I wish we had done takeout because it was a chore to come here. I don't go out to eat often because as a local it's very expensive and you get tired of the village run around with tourists and overpriced food. I was so disappointed by how poor the service was here. I will not come again or recommend it to anyone. They have the market on Indian food, I guess. But that's it.
I didn't include pics of the food because the food wasn't the main issue. The service was abysmal. I've had better service at The George and La Cantina.