Cameron Duck
Google
Walked over a mile with our luggage to find a spot to eat late at night and we come across this place, reviews looked solid so we said, why not! Now we are from Texas and know that Mexican food is different anywhere else, so we didn’t expect much (though i do think chipotle would’ve been better). The reason I’m writing this review isn’t so much as the mid level food (after all, we were hungry). It’s the lack of service and poor management.
There appears to be one man doing all the work and making all sorts of online orders, the other employees just keep bringing him more online order tickets to fill. After waiting 5 minutes with no acknowledgment, I ask if we need to order online. I’m told that the man making the food will take our order, he then looks up asks what we want. My fiancé tells him her order, he makes it and puts it to the side, then I order. He starts to make it, then goes back to processing online orders (which don’t stop coming as the other employees are just bringing him more tickets to fill). After he makes a few more orders, he gets back and finishes my order. Unfortunately, the one other person who interacted with us processed my order for payment, but forgot to process my fiancés order and became confused. It was an easy fix, but icing on the cake with this place.
Two star overall as service was terrible (took between 10-15 minutes to complete our orders and we were the only ones in line). Food was 3/5 though (nothing beats chipotle when going for fast/ quick burritos) , queso was good though!
Next time, explaining to the customer that you will be a minute as you process online orders (so they know they will be served) as well as not to keep placing more online orders in front of the only employee working would definitely help the efficiency of this workplace. Or just only use a self/ online ordering system all together.