Jeff K.
Yelp
Our Mother's Day brunch at Another Broken Egg's Westlake location was a blend of culinary satisfaction and operational disappointment. While the food was above average--good, even--the overall experience was marred by poor communication, unprofessional attitudes, and a rushed conclusion that made it difficult to enjoy what should have been a celebratory afternoon.
We were seated after a reasonable 20-minute wait, which was expected on a holiday. However, after another 30 minutes at our table with no updates, our server finally approached--not to check in or apologize--but to inform us that the table next to us had been waiting over an hour for their food, and ours hadn't even been started. This was the first mention of any delay, delivered offhandedly and without empathy or accountability.
Shortly afterward, she brought over a complimentary order of fried beignets--perhaps as a peace offering--but it felt more like a reactive gesture than a sincere attempt to make amends for the long wait and growing dissatisfaction.
Our server's demeanor further detracted from the experience. When my mother-in-law respectfully asked about the delay, the response was, "Well, you should know it's Mother's Day." The remark came off as dismissive and unnecessarily condescending. A little empathy--or even basic acknowledgment--would have gone a long way.
Pause:
Honestly, the waitress is lucky to still have all her teeth, given how fiery my mother-in-law can be and even more so when she's hangry and disrespected.
End Pause:
The only direct apology came from another waiter who overheard the exchange. He offered a brief comment in passing, but due to the loud and chaotic atmosphere, we couldn't make out what he said. The noise level made normal conversation difficult and only added to the discomfort of the afternoon.
When the food finally arrived, it was quite good--but not without flaws. Most notably, my mother-in-law's order was incorrect: she had asked for eggs over easy but received scrambled instead. After such a long wait--and with the restaurant already closed 15 minutes prior--there was no realistic way to correct the mistake, which only added to the overall disappointment.
There was one considerate moment during the meal: when my 4-year-old son slipped off the high-top seat and bumped his arm, our server promptly brought a bag of ice. We appreciated that act of attentiveness, though unfortunately, it wasn't enough to redeem the rest of the afternoon.
In summary, while the food showed promise and the kitchen clearly has talent, the lack of communication, order errors, and dismissive service made the experience more stressful than enjoyable. This restaurant has potential, but until the front-of-house operations improve--especially during high-traffic times--it's hard to recommend without reservations.
