Ansitz Steinbock

We so enjoyed our stay at this beautiful and cosy hotel. |Elisabeth and her staff take great care of their guests. Fine wines, great food, eye for detail, friendly atmosphere and excellent service !|We stayed one week in the Neuhaus suite and one extra night in the Ernst Loesch suite. Both beautiful. We will go back in the future.

Wedding photographer's perspective: We've shot here a couple of elopements with couples getting ready in these incredible suites. The building itself and the rooms are perfect for moody and raw style in photography. The venue is also close to major locations in Dolomites and the management staff is super cute and available. 10/10!!

This place is absolutely amazing. Once you enter the small town Vilanders, you will see the Ansitz on the right. It looks like a fortress from the middle age, but offers a luxury experience. The room I stayed was super comfy, but also authentic and provided a lot of privacy. Big surprise for me, the Sauna in my room! It is perfect to have a private experience after a long day. I had the 3 course dinner and it did not disappoint. What I liked most was not just the taste and esthetics, but the explanation about how this food is related to the region. The breakfast buffet is huge and only offers high quality products that are locally sourced. This is an ideal place for a romantic getaway or for anyone who really wants to have a deeper experience with the history of South Tyrol. One note: There are a lot of steps, but it did not discourage me since it is an old historic building and my legs are ok.

The hotel is lovely. But I have to say, the owner of this hotel makes us extremely uncomfortable. Everything is related about money, and there are a lot of hidden fees. Please pay attention and make clear everything before with the owner(Elisabeth). Very bad experience that I have never ever experienced.

THE WORTS HOTEL! It's hard for me to write this review because I've never left a rating other than 5 anywhere... However, this hotel deserves only 1. I booked a room for 3 nights in September for January, so very much in advance via booking.com. I would also like to point out that the hotel has only 12 rooms in total. Right after booking, I wrote a message to the hotel with information about the dog and the need for a parking space. No one replied, I thought that maybe someone would contact me closer to the reservation. About a week before arrival, I decided to book a table from their restaurant, this time I decided to write to them on Instagram since they did not respond to the booking. Despite the hotel's activity in SM (uploading stories and photos), no one responded. I repeated the message after a few days and finally someone asked for my reservation details, I replied, and then silence again. Then, 4 days before arrival, I receive an e-mail with automatic booking that the hotel wants to cancel my reservation free of charge (I used the website's option without possibility of canceling the reservation and paying in advance). I was very surprised because no one contacted me from the hotel about this and I thought it was a mistake. I wrote to the hotel again asking for an explanation and they replied that they had to cancel my reservation due to overbooking. I will add that we are in the height of the season and there are NO alternatives in the area. They also added that if I hadn't written to them on Instagram, they wouldn't have even realized that such a problem had occurred... The terrifying thing is that I would have come to the hotel after a whole day of traveling, to paid accommodation and the hotel would not have accepted me, remember that there is nothing in the area there was no other one. Had to sleep with my dog ​​in the car in winter! After sending them a lot of claims, the hotel refused to respond and has been silent for several days... The matter could have been handled differently, how can you not notice such a mistake since September, having only 12 rooms? When a customer writes messages immediately after booking? unless the hotel just wanted to make more money... I was left to my own devices, worst customer treatment! Beware of this hotel! EDIT Please don't lie, it was 4 days before arrival. I have been contacting you every day on booking for over a week and I am not getting any answers, I also wrote on Instagram - silence. Check out our conversation on booking!!! I suggested an alternative hotel but due to no response, the room was booked in the meantime. Booking suggested lower standard hotels in the city center, and not on the sidelines with a view like yours, this is a significant difference. I don't go to the mountains to stay in the city center.

Totally a cheater, they told us they are dog friendly on the phone, never mention any extra charge. Then we were only informed dog will be charged when we check out after 5 days! And the wine in our room was opened.

Words can not express how much we loved this hotel from the wonderful host Elisabeth and her staff to the beautiful hotel itself. We have stayed at many hotels of the years, but this is a special place that has been lovingly restored and every tiny detail has been carefully thought about. The bedroom was stunning with everything you could possibly need, the view was incredible, but what really blew us away was the ambiance and beauty of the building itself. The restaurant was stunning and we loved the candles burning in every crevice.||Elisabeth you have created perfection, we will be back next year for sure and again and again after that. Thank you for a fantastic stay. ||And I hope the sofa recovered after my slight mishap :)

It’s kind of cheating, in the website and booking, it showed that there is a hot spring and swimming pool, but when we arrived, she said that it’s seasonal. When we ask her where is the hot spring, she said the bathtub is, but in our room there is not any bathtub.