Anthem on Ashley Apartments

I moved into the property in 2017 when the building was new and very clean with the original management company. I have lived here long enough to witness all of the changes, the office phone lines not working, the pool closures, the main fire alarm going off all hours, the stairwells and the parking garage being used for dog bathrooms, bags of bad smelling trash on the floor in the hallways all day, doors not secured in the parking garage and open parking garage gates. There have been safety issues driving in and out of the parking garage on Ashley as construction vehicles and other parked cars block one entire lane where you enter and exit the Anthem parking garage. This means there is only one lane open for traffic traveling in opposite directions at the entrance and exit of the “gated” Anthem parking garage. Unsanitary. My neighbor has daily dog feces, urine and trash on his balcony from his two dogs. I have documented this activity since November 2022 with photos and have reported this to management for 13 months. This activity is still occurring in Dec. 2023 (STYL) as the balcony is used as a dog toilet. Anthem neighbor is currently trying to hide dog feces and urine behind a construction privacy screen hung on his balcony with a cushion placed below it. Fulton County Law. (1) Any housing or enclosure used by any domestic animal or livestock shall be well-drained, free from accumulations of animal excrement and objectionable odors and otherwise clean and sanitary. Animal excrement shall be disposed of in a manner approved by Fulton County or its designee. This is a no smoking property. I have three neighbors smoking during the morning, afternoon and night. Preventative fire alarms. My neighbor beside me had a loud beeping smoke detector going off for months. I reported this alarm concern to management since my neighbor and I share a common wall. I could hear his alarm clearly inside my apartment. The neighbor’s beeping alarm could also be heard coming out of his open bedroom window from my balcony. I asked management several times to come up to my apartment and balcony to hear my neighbor's alarm going off but they would not come to my apartment to check this issue for months. Management told me they could not enter my neighbor’s apartment to check his alarm. Management wrote me on March 4, 2023 "If there is a smoke detector chirping near you, this must be coming from an occupied home in which the resident would need to submit a ticket for us to fix.” It took months for management to schedule a preventive maintenance inspection to check the smoke detectors here. The two locks on my bedroom window broke in Sept. 2022 they have not been repaired as of Nov. 2023. There are not enough lockers for secure deliveries for a building this large. I do not receive Anthem emails-notifications for the past couple of years informing me that I have a delivery. This service use to work when I moved in back in 2017. Anthem needs more security cameras on the property and in the parking garage. The property has aged quickly. The Greystar Management Company has replaced the managers and leasing staff multiple times since they bought the property. Greystar has also cut back their leasing office hours and are now closed on Sundays. There is a lack of customer service and communication responding to emails. I have had leaks in my ceiling from the unit above me, WD issues and AC issues. The maintenance team over the years have been great and helpful with these repairs. Greystar needs more staff and a full time groundskeeper to deep clean (pressure wash) all hallway floors, stairwells and eliminate overflowing trash and odors that at times can be present for days. Waste management. Greystar has two overflowing dumpsters for the property. They cannot hold or support the volume of trash from this large building. Greystar needs more dumpsters for this size property so the lids of the dumpsters can be closed. The trash valet service is not always consistent but you will still be charged for the service. High water-sewer charges.

Would not recommend. I have lived here for over a year and it was great at first, now we haven’t had both elevators working at the same time (on opposite sides of the building) for more than 30 days out of the last 5 months. Packages were getting stolen so they moved to fetch which now pretty much eliminates the ability to overnight a package. Cars get broken into and there’s normally dog pee in at least one of the stairwells.

We’ve had a great experience since moving in. The apartments have nice finishes, and the location is excellent. Holly was wonderful to work with when we were touring! She was helpful, friendly, and able to find the perfect unit for us.

Huge shoutout to Frederick and Holly! I’ve lived at Anthem long enough to know that we currently have a great management team in the office. The whole team is nothing but friendly and tries to accommodate as much as possible when going through the leasing process. Frederick has really gone out of his way to make sure I have a smooth transition while moving units, and I am super appreciative of all the support!

Wow! Today I toured this apartment complex, and I had the pleasure of being provided a tour by Holly! I’ve toured over 10 apartments, and Holly was by far the most nice and informative leasing consultant I’ve ever experienced. She made me feel like I would be taken care of. I was so embraced by her warmth and knowledge that I had to leave a review. Even when I showed up a few minutes late, she was still so gracious and accommodating. So many companies could learn a thing or two from having her as a representative! Her presence alone put this apartment in my top 3.

I had made an appointment for 9:30am on Saturday, July 26. I arrived 20 minutes early which I believe is the decent and respectful thing to do. By 10am there was still nobody in the office. My dog and I had been standing outside in the heat waiting for someone to show up. Let me add that I had received several text messages confirming my tour (although I realize it was generated by AI - heaven forbid a human should reach out). At 10:40am I received a text from Holly. "Are you in the area to come back" she asks. "Or would you like to come tomorrow?" I will NEVER go back to these apartments if Holly is indicative of the service I will receive. What a gigantic waste of my time. I also tried to call several times but could never reach a human, only the bot that actually has more personality than Holly. She had "car problems" which I don't believe for one second. I highly recommend that any potential renters stay away. Avoid them at all costs. They are pretty pathetic.

I toured the community with my brother who is looking to move in September. We fell in love with the property. It offered tons of amenities including a guest suite. The leasing professional, Deshavion was very informative. While my brother has some time before applying, this property is at the top of his list.

As a current resident at Anthem on Ashley for the past four months, I've experienced a mix of positives and negatives during my stay. Let's address the cons first. One major drawback is the consistently high water bill, exceeding $150 since moving in. In comparison, our previous townhome never cost us more than $100. The spike in the water bill following the pool refill raises concerns about potential inefficiencies. Moreover, the frequent breakdowns of both elevators, occurring five times in July alone, have been highly inconvenient and disruptive. Another disappointment is the lack of proper maintenance. The stairwells are often dirty, and the pool doesn't receive the attention it deserves, resulting in subpar conditions. Additionally, the office staff's constant turnover has led to inconsistencies in communication and service. While the ongoing renovation of the common area seemed promising, it has only resulted in the addition of patio furniture, leaving much to be desired. Moreover, while living here there is a lack of functioning EV chargers. Many non-EV cars choose to park in these spaces, causing an inconvenience to those who need to charge. Out of approximately six EV chargers available, only two are operational, making it frustrating for residents who rely on them. On the other hand, there are some positive aspects of living at Anthem on Ashley. The units are reasonably priced and spacious, offering excellent value for the money. The community's proximity to the park and beltline adds a touch of convenience and outdoor enjoyment. The occasional community pool parties are a fun way to connect with neighbors, although I wish they were announced with more notice to ensure everyone can participate. In summary, my experience at Anthem on Ashley has had its ups and downs. While I appreciate certain aspects like the unit size, price, and location, I can't overlook the consistent water bill issues, elevator problems, lack of proper maintenance, and the frustratingly limited availability of functional EV chargers. The revolving door of office staff also creates a sense of instability. Overall, there is room for improvement in several areas to enhance the living experience for all residents.