Anthony Travel

Terrible experience as a customer. They never deliver your actual reservation information of the hotel so no way to verify your room. It’s like a reservation black hole every time and if you try to call, it’s impossible to get in touch with anyone who can help you or provide any useful information. Not sure how these guys are in business and continue to force organizations to book team travel.

They are forcing us to reserve hotel rooms through them for a soccer tournament for 10 year olds. But they cleared our room block without warning and now we can't book our rooms. But they're still saying we need to book rooms through them or we'll be disqualified for the tournament (that we've already paid in full). This company is a pariah. A complete waste. They do nothing but take money from parents and make their lives far more difficult and stressful.

not sure of the value because my Schools have always paid for me, but there was obviously a slight up charge on the airfare price itself. However, the agents are not knowledgeable about the most straightforward routes and will instead try to save $20 by making you fly a connecting flight that goes through an extra airport with 3 extra hours of travel time. There are better smarter ways to book flights to get people where they need to go at specific times, but my booking agent made my long travel day unnecessarily longer. A real head scratcher.

Forced to use Anthony Travel for an IMG soccer tournament. We wanted to book an additional night at the hotel. I put in the request - no response. I called for a follow up. No response - they said they put the request in and were waiting for the hotel. 6 WEEKS later, I called again and they still had not processed my request. They apologized, said that the IMG event team was working on it with the hotel - that it was pending. I asked how many times did they follow up with the hotel to find out the status - they could not tell me. I asked if I could speak to someone in the IMG event team - they declined. He told me these things take time and the IMG event team is backed up! 6 WEEKS! So he said that someone would get back to me by the end of this week because after that, they are off for holiday break! In the absence of being able to speak with anyone who could actually help me, I did inform him that I would be leaving a 1 star review, and informed him that Anthony Travel already had an average review of 2.1.

I purchased a travel package from Tony in July with sharelife and he never showed me how to get into the application. Every time we set up a zoom call for him to go over teaching me how to use it, he always has an excuse why he doesn’t show up. I should have looked at his BBB score which is a D-. No one should do any business with Anthony Diehl, he just makes empty promises and steals your money!!! I will be calling Sharelife this week to let them know they might want to get someone better to represent their company!!!

Absolute rip off. Forced to use them by soccer club to attend a tournament. Non- refundable booking. Signs you up for Booking protection without your knowledge (secret little opt-out button somewhere), then makes it impossible to get a refund when your son gets hurt and can’t attend the tournament. Every part of this interaction has been with a 3rd party. Garbage company

Horrible company. Not sure why anyone would use this company. Had to book through them for a Soccer Tournament in NC and surprisingly I did not receive a conformation when I booked. I tried to cancel a week later through website but didn't work so I called and cancelled on 10/5 as we were no longer able to attend. No confirmation was sent on cancellation so followed up with a call on 10/9 and the woman I spoke with assured me that my reservation was cancelled. Well just got charged full price for the reservation and Anthony travel said since they don't have any record of me cancelling so there is nothing they will do. DO NOT USE THIS COMPANY!

I used them to book my room for the NYC Marathon and I almost lost my hotel stay. They didn't share any information with the hotel so no one could contact me to verify information and I was moved to a non-gurantee booking. I found this out as I was checking in and was pretty frustrated. I also found out if we booked through the hotel we would have received food vouchers for the restaurant but booking through Anthony you get nothing.

Went to Ireland with PSU for the Croke Park Classic. I used Anthony Travel for my arrangements. The tours were great and our guide Stephen and our bus driver Martin were FANTASTIC

Cannot believe that Anthony Travel would have this hotel on their list of "approved" hotels for a stay to play event for NL Pro soccer event in Mesa, AZ. This is the worst hotel. The team families opted to eat the cost of the first night and find other places to stay on their at the direction of Anthony Travel. Now we are hoping they can find us rooms at other hotels for the rest of our stay at a discounted rate. But they also can't guarantee it. If they don't find anything for us we are left to fend for ourselves. This horrible place is now going for $300+ a night directly. Unbelievable!!!!!!!! Please see my yelp review for more information.Check out this Yelp review for Embassy Suites by Hilton Phoenix Airport! https://www.yelp.com/biz/embassy-suites-by-hilton-phoenix-airport-phoenix?hrid=0881yrFX4zSisn8t2YTGxA&utm_source=ishare&utm_campaign=ios_review_share_postreview

Not that you have a choice when it comes to booking from an event block, so just a bit of guidance if you find yourself dealing with this company. Call the hotel first and book a room, then call AT, record your call, take names, take notes then, if you don't receive confirmation from the hotel within hours, call them to confirm they received your request. If they have no rooms available, give them back yours. If they do have rooms, yay, cancel the one you were holding. When I called AT, I had to because the site wouldn't book my reservation even though the block was still open, I was told they had rooms at the hotel I wanted, the hotel res desk also confirmed this to me. The AT person did not follow up timely with my request and the hotel sold out. They did not notify me, they claim to have sent an email but it was apparently sent 3 days after my request and never arrived in either my Spam or Inbox. I think an immediate phone call would have been appropriate. They stated, you were never guaranteed a room. No, but I made a reasonable assumption I would get one when there were rooms available. Now no decent or affordable rooms left. And of course no ownership or apologies or efforts to fix. Is a zero star an option?

While the booking process itself was straightforward, we were surprised to learn that the new assigned field was now located 45 minutes away. Unfortunately, despite the company's partnerships with various hotels, none were able to accommodate our team in the new location. We expressed concerns about the distance and explored alternative options, but were informed that cancelling would result in a forfeit if our team size dropped below 5 players. This policy is ludicrous. We should be able to cancel and book through any hotel or 3rd party directly, not be tied to Anthony Travels.

Hotels have been some of the dirtiest I've ever been at and in not safe locations. it seems they only care about the best deals for themselves. We've also booked months in advance for a sporting event (because we have no choice), get there, just to find out we have no room. unacceptable business practice.

HORRIBLE COMPANY! We came in for a soccer tournament to Birmingham and we HAD to book through Anthony Travel to be accepted to the tournament. Which is shady in the first place. Then we have parents who come in and don't have a room. They have a reservation number but the hotel said that multiple people had the same number so they gave the rooms to someone else who checked in before. So Anthony Travel double booked rooms, clearly made money off of these rooms and people don't have a room. And there are no available rooms! That a horrible business practice.

They will place you in disgusting hotels under the guise of "stay of play" When you call them to report the open drug use at the hotel, the families who purchased sleep bags to sleep in because the beds were filthy, doors that do not lock and the most recent hotel we were placed in--bullet holes in the front door, nothing is done and these hotels remain on their active list.

I was forced to book several rooms through Anthony Travel for a soccer tournament. They state they full guarantee their price guarantee. A week later, i found the rooms cheaper online so i called them. They were going to look into this. 2 weeks later i never heard back, i emailed them full documentation and receipts to prove their rates were higher. They were going to look into this and call me back. No one ever responded. A week later, they stated they cannot reach the hotel to confirm. I called the hotel and confirmed and it took me less than a minute to do. the rooms were dirty, people smoking pot in the hallways, Dogs barking and running loose in the hallways and Anthony Travel did not respond at all. Most parents left and booked at other places. This is a crime that we HAVE to book through Anthony Travel at their higher rates. In the future, i will be booking directly through a hotel. They can state the kids HAVE to stay to play but we all know they are incompetent and if they cannot make a phone call to confirm a price, im going to assume if they cannot figure out where i am staying!

They wait until last minute to provide the hotel list for sports tournaments. All options for hotels were poor quality and the tournaments force you to stay in these dirty, horrible hotels. The Specific reservation made did not match with the room type at check in (single bed when 2 beds were booked). Some people showed up and were told they did not have their reservation. Didn't even get the whole team in the same hotel. Terrible experience.

The dumpster fire picture is an accurate depiction of this company. They are not one star, but there is no way to give less than one. I am not sure what is worse the being forced to overpay for sub standard accomadations which would be cheaper if going throught the hotel directly or the fact that Anthony Travels acts as if they are doing you a favor by booking the hotel room. The fact that soccer clubs are in bed with this complete scam and useless company reeks of pay to play. This is an awful company with even worse service. This is by far the worst company I have ever dealt with in any industry. Again, I cannot fathom why any soccer club would force parents to deal with this company. Truly awful. If there were negative stars I would give it negaitive 5.

We have been forced to use this travel service for soccer tournaments. We recently booked Microtel Inn at Wilson, NC. Our rooms were infested with roaches and had no hot water. Not to mention some very shady characters that our daughters had to share the floors with. The rate was 49 for everyone but we were up charged double! Never again!

So disappointed by this organization. We used them to book a reservation for a tournament, for it was on the site that this was what we were supposed to do. There were so many issues: 1. Didn't plan the block time to include arrival on the eve of the event. 2. Didn't plan the block time to include departure the day after the event ended. 3. Charged us $30 more per room per night then the hotel's regular rate. 4. Did a poor job communicating with the hotel regarding special circumstances that were requested. They really need to step up their quality and customer service. If they are going to charge a fee for using their services, they need to be upfront about this charge when booking.

It is unconscionable that families already paying high fees for Travel sports are forced to use this travel agency for event booking. They cannot even guarantee a team -- much less a couple team from one club traveling together -- can secure enough rooms for the whole team in one hotel. They will say "inventory is tight" but if you cannot ensure you have enough inventory for the team traveling to a tournament, then you should not be in the business of requiring our business. It's a racket.

Apparently this company handles many sport teams throughout the country from travel sports to college. They use heavy handed techniques to ensure compliance. Their only interest is money and refuse to work with teams regarding accommodation. Their rules of compliance are arbitrary with no basis in fact or convenience. Many of the hotels in their required list are horrible and more expensive then if I paid direct. Complete scam. Horrible customer service and incompetent staff. Avoid if possible.

If you are participating in youth sports and "required" to book accommodations through this company, beware. Save yourself some headache and money, just book directly with the hotel. They use the third party excuse to avoid responsibility. Not only is the customer service abysmal, they also kept money for services that were not provided. Who steals from children? So gross!

Unfortunately, my daughter's soccer team signed up for a "Stay to Play" tournament in Raleigh NC. Anthony Travel managed all the hotels that we were forced to book with or be disqualified from the tourney. We were put at the Sleep Inn in Wilson NC and it is the most disgusting hotel ever with black mold on the walls throughout the room. Unsafe. Anthony Travel refused to provide a refund and deferred to the hotel. The hotel deferred to Anthony Travel. Stay to Play tournaments are basically a money making scam. Avoid them and avoid Anthony Travel. There should be an option for a ZERO star rating.

We were forced to book rooms through Anthony travel for a soccer tournament. They changed our room from a 2 bed room (which we paid for) to a one bed room without telling us. We show up to a booked hotel with absolutely no other option than to cram in one room. After speaking with the manager we learned the room was changed by Anthony Travel. The hotel was fantastic....Anthony Travel the worst. If you can use a different system....DO IT!

Anthony Travel is a huge rip-off! They charged $50.00 more a night for hotel rooms. The hotel that Anthony Travel arranged for our team was very dated and located in an area offering very few restaurants and was located 30 mins away from the soccer fields.

I was just recently on the Hot Rod Power Tour and Anthony Travel coordinated the rooms for our stay. The first room we had for 2 nights in Memphis was at the La Quinta Primacy. This place was and is a real dump. Doors falling off hinges, door frames broken, smoke detectors going off through our 2 days, smoke detectors not even connected just lying there and no one ever attended to them. Mold was even growing in the elevator, you could only see it if the elevator was working at the time. This was a horror story in the making. My next two nights were OK. My last night, they sent my itinerary, but they sent me the wrong one. I had no room. I got there in Pensacola at 7:00 PM. I was broke down working on my car on the side of the road all day. When I got to the Hotel, I was exhausted, over heated, and extremely tired. I go to check in, I have no room. I paid $2300.00 for 5 nights and this is what I got. I had to dish out another $262.00 on top of this for their mistake. Now I can not get my money for the stay, even though they were 100% at fault. They are by far the worst agency to deal with. I have every Email they sent me, every one said the same thing, I was right. Now I have someone over there trying to cover her ass saying she sent me an Email in May stating something different. No such Email exists. I have the Email from 2 days before my stay saying I was right. So not only are they incompetent, they are also liers and cheats. Do yourself a favor, look somewhere else for your travel needs. Not only will they take your money and set you up in crap, they will not honor their commitment. Extremely poorly run company.

I wish I could leave zero stars ... I have been dealing with Anthony travel for the past year with regards to continual coordination for our soccer club and the US Dev Academy ....they truly are the worst!! They make everything difficult, not easy to talk to, always seem to screw things up whether it be renting cars, flights, hotels, the whole package, doesn't matter AND they are never willing or able to apologize. Actually seem like they don't care AT ALL!!! FED UP!!!! If you have a choice, they would be the last company I would choose to help with travel plans!!!!

This company handled a soccer showcase/playoffs and we were required to book through them. For almost a month, I communicated with the hotel we wanted to book because we had stayed there last year for the same showcase. The hotel was ready to set up a group block for me but I wanted to heed the stay to play rules and go through this company. A month later we were told the booking link would come soon. When I asked Anthony Travel about setting up my club (all 3 teams) at this hotel (the hotel had the rooms available for me before) and informed them I had been in contact with the hotel for awhile now, the response was - "We won't do anything for you. Wait for the booking link, it is first come first serve. Register your email for a notification when the booking link becomes live." The email didn't arrive until 10 minutes after the booking link became live. When we never got the promised email, we went online and saw the link was live but when we tried to book a hotel, nothing was available. 4 minutes after the link went live, all hotel inventory was booked out except a few rooms here and there, not enough for a single team. The hotel we wanted wasn't even on the list. We checked throughout the day but never saw our hotel or any possible option unless we wanted to drive 2 hours one way to a hotel in LA when we were playing in San Diego. Then at the end of the business day, after this agency had closed, we saw our hotel on the list as Sold Out. I am sure we are not the only club unable to book any hotels for the showcase due to lack of inventory. Never again.

Had to use this agency due to my son's soccer affiliation and would never use them if I had my choice due to extremely poor customer service. I tried to cancel a reservation but it would not allow me to do so online even when following the instructions step by step and when calling the main number it either goes directly into a full voicemail box or you are on hold for hours. I finally called the hotel to try to cancel but they told me I had to contact Anthony Travel!!! Very frustrating.

I've always received courteous service. Very conscientious and customer friendly. I recommend this travel agency.

I also wish I could leave zero stars. Have spent the last 2 weeks fighting with them over their extortionist tactics for a soccer tournament. They change their requirements from day to day in order to wring the most dollars from parents. And the worse thing is soccer clubs allow them to take over because they just want the clubs registration fees. Worst travel agency ever! Also used my credit card that was used to reserve the block to reserve ALL the rooms and refused to open them back up. Parents had to call them in order to switch the rooms over. Not only illegal but highly unethical.

Forced to use Anthony travel for a soccer tournament. Their system allowed someone else on my team to claim my room over me accidentally. I didn't have a room and despite hours of call, didn't get one.

1 star isn't low enough. Avoid under all circumstances, unless you hate money. They will gouge prices as much as they possibly can. The only people who use them are those who are forced to through some university affiliation. Do everything you can to book your own way. There are much better options out there for better prices.

Terrible service. Their website was down when I tried to make a hotel reservation for a soccer tournament in Orlando. It was a stay to play tourney so our team all wanted to stay at the same hotel. I called to book my room only to be told their entire system was down. They took my info including the room size I'd need and assured me someone would call. They never did call and two days later I received an email letting me know here we're no longer rooms available but to call them to book a room. When I questioned if there were still rooms they emailed back telling me no. I emailed back questioning why they never called but they did not respond. If these soccer tournaments are going to require families to book through certain travel agents at least choose one who has the customer in mind and not just the dollar signs.

Garbage travel agency. They gouge ticket prices, secretly charge unreasonable fees, lack transparency in quotes, violate pre-existing contracts with my University (Georgetown, by the way), are impossible to get in contact with, and won't fix any problems they cause. Use literally anything else to book your travel. I would give 0 stars if I could.

Organized the lodging for our youth soccer tournament, directions were completely unclear (more for their typical client, universities, collegiate conferences, etc.) and I called twice to confirm I would not get charged for other families rooms'. I got charged for no-shows for several families, in spite of my constant questions to the company, Surprise, they can't find the phone call records, and their customer service is surly, at best. Unless your organizers are professional event planners DO NOT USE this company, they are completely unhelpful to parent volunteers, the vast majority of youth sports.

AAU MEMBERS BEWARE!! DO NOT USE ANTHONY TRAVEL!!! I recently attended nationals at ESPN and made the huge mistake of purchasing my theme park tickets from Anthony Travel.. Being a seasoned Disney traveler, I asked the rep if the tickets I purchased from Anthony Travel could be upgraded just like Disney tickets. I was assured that they could be. (as a side bar I had spent 5300 on tickets) Yeah that was not the case and after spending way too much of my vacation time on the phone, Sasha told me that the rep must have misunderstood my question. they left me high and dry! Net result..6 KIDS NOT BEING ABLE TO GO TO A DISNEY PARK. Thank you Anthony Travel= for NOTHING. AAU MEMBERS BEWARE!!! NOT ONLY ARE THES TICKETS NOT UPGRADEABLE...THE CUSTOMER SERVICE IS LOUSY...ALL THE WAY UP TO JOHN ANTHONY!!.

I purchased 3 day tickets to Disney as part of a Cyber Monday promotion. What a joke, the Friday after cyber Monday they offered the tickets $15.00 cheaper. When I called the agent said there is nothing he could do about refunding me the money. Be warned customer service is poor.

BYUER BEWARE!! We booked with Anthony Travel, fully aware that if we cancelled we would loose our booking deposit. I called the very next day to change my booking, not cancel, just simply change a couple of the nights, and they refused. They made me cancel my entire reservation, of which they kept my booking deposit. I refused to re-book with them. This is very poor business practice. I will never use them again.