Len C.
Yelp
Anthony's lost me as a loyal customer last night. I won't be back. First, the pizza is excellent. I'll miss it. But the service is horrendous.
I went to pick up takeout, so I sat to order a beer. It took 15 minutes to get the server to even look toward me. I understand they are understaffed, so I was nothing but nice when I finally waved her down (literally with both hands gesticulating over my head.) I tell her I'd like to immediately cash out because I'm waiting for take out.
The takeout comes to the bar within 3 minutes. All good. I then wait 15 more minutes to cash out. It was frustrating that two servers came behind the bar numerous times but never once looked left or right as both seemed challenged to work the computer. Again, I get it. They're in the weeds. I've been a server.
Anyway, again after all this time I was forced to call them over several times, which I feel is kinda rude so I would rather have not done it. But it was clear I wasn't getting out of there without calling to them. And remember, I said when I got the beer, I wanted to pay for it immediately.
Ok, so at this point, the second guy comes over and gives me the bill. Great. My plan was to sign it and give a tip. I understand is it's not their fault that they're understaffed. Here's were it goes sideways.
Instead of just giving me the bill, and saying nothing, or even something like "sorry for the wait, we're understaffed," the guy insinuates that it's my fault that he ignored me because I was on the phone. I get it but I put that phone away into my pocket several times during the call to make sure if they looked at me they would come over. I kept eye contact on these guys constantly because I wanted to get out of there. They never looked. Not once. So to insinuate that somehow, as he put it, he was respecting my privacy, is just not true. And I remind you in this review and I was ready to give a tip even with the wait.
As he angrily plops the bill in front of me, and reminds me that I shouldn't be talking on the phone, he walks away without leaving a pen. At this point, I haven't said anything to him. I simply say that I need a pen. Clearly he heard the frustration in my voice. Instead of giving me one, he says you don't need to sign it you can just go. Now I'm mad. I flipped the paper in the air over the bar, which I admit, was an asshole move and apologize for that. But he just hit a nerve that he could ignore someone and then tell them it was in my best interest. Please. I can't believe this guy had the nerve to blame this on me when total time elapsed from the time I walked in and sat down to this low point was more than 1/2 hour
The woman says you don't need to do that sir, which again I admit, she's right. And then they both go into the most condescending "Have a nice night" routine like they are taking the high road. It took all my self control to not lay into them at that point time. I told him to get their act (actually another word that stays with an S and rhymes with "it") together, which was about as strong as I got. It wasn't a scene or anything. It was just so annoying to be on the receiving end of horrible service and then have these to give me that condescending routine. But wait it gets better.
As I'm leaving, I'm steaming so I say, "can I talk to a manager?" The woman at the front was just a kid so I wasn't going to get into it with her. She doesn't deserve it. But one of the guys behind her, I don't know if he was a cook or what, says in one breath, "the manager is not in. have a nice night." Total blow off. And then the whole crew starts repeating "have a nice night, sir," as I'm walking out the door, which, in writing, I admit, doesn't sound bad, but they were chirping me, plain and simple. And why? Because I couldn't get anyone to pay attention to me to pay my bill. I guess my mistake was not being a forceful jerk to begin with, instead of trying to respect the fact that they were understaffed
So there you have it. I'm not saying you shouldn't go there. I'm not saying this was some kind of a epic fail. It was just the total blow off and the acting like this whole thing was my fault that turned me off completely.
To management, I say this: you and I know that the people who are working in a restaurant mostly don't care if they lose business. It's human nature. But I thought you'd like to know why I won't be back. There's plenty of places to get good pizza in this area . And I'm not looking to be treated like a king, I just don't want to be treated like a fool.
Btw, the slow service at the bar is an ongoing issue. The attitude this time was the difference.