Shelby W.
Yelp
Distasteful from the top down!
We had a 7:15 reservation and were greeted with a stern "You're the first of your group, we'll seat you in a minute. Take a seat." No pleasantries, just a cold reception. Are other two party members were right behind us. And even still with them trailing behind us they tried to see us at a table for two even though we had a reservation for four, which they previously acknowledged by saying we were the first of our party to arrive. We were then escorted to our table outside where we waited for our server, who arrived almost 10 minutes later. There was no mention of specials or the seasonal rhubarb promotion, which we would have liked to try had we known.
We ordered a bottle of wine and two beers. When the wine arrived, our server only filled three of the four glasses. Before leaving, she returned with bread and took our order for food without again, talking about the specials or offering us really any chance to ask questions. After taking our order for steamers and entrées, we waited. And waited. We watched the ungracious host set a table for 14 on the balcony, seat them, and offer them blankets while we shivered. Another group that ordered after us received their entrées before us, and we overheard our server apologize to them for the substitution of crabcakes to fried fish, without any prior indication to the patron because the kitchen was out of crabcakes. She offered them a dessert if they'd like which they declined, and I caught a glimpse of the teenagers face he was clearly appalled by the situation as he should have been.
After an eternity, we were too cold to wait any longer and asked to move inside or get blankets. At this point, we had not gotten any of our food. All the blankets had gone to the group of 14. They finally offered us a table inside. While we waited for that table to be cleaned. Our steamers arrived without extra bread, and no one asked if they were satisfactory. And after waiting to be escorted inside, we finally met our server at the door and she pointed to a table and said sit down there. We expected them to bring silverware and water glasses, but we ended up needing to beg a very clearly frazzled bus boy. Who only ever managed to bring us two of the four silverware sets we needed.
Our entrées didn't arrive for an additional 25 minutes.
Our entrées were overcooked. One medium rare steak was medium, the other well done. After requesting lemons from the back servers, our waitress finally checked on us and noticed the steaks were overcooked, offering replacements. I have an allergy and had asked for clarification about my food but received none, leaving me concerned about my safety.
We ate our disappointing meal without any further checks from the staff. A server eventually brought a correctly cooked steak, but our plates were cleared without a word. We asked for the check and waited 25 more minutes. Finally, I went to the front to ask for a manager, who arrived just as our waitress handed us the bill. Neither the manager nor the waitress apologized for the poor service. For the first time in my adult life, I didn't tip.
Timeline for the evening:
* Arrived: 7:10
* Seated: 7:15
* Ordered wine: 7:30
* Got wine and ordered food: 7:40
* Asked for blankets or to move: 8:00
* Got steamers: 8:35
* Moved inside: 8:45
* Got mains: 9:10
* Got correct steak: 9:30
* Asked for check: 9:45
* Almost walked out: 10:15
* Finally got check, paid, and left: 10:16
A couple of observations: Our waitress was handling multiple large tables, clearly overwhelmed, while the indoor waitress was attentive to her smaller section. It seems our server didn't receive the help she needed, possibly due to poor management. Which shouldn't be surprised, and given the fact the manager simply stood and stared at the server as she struggled to print our checks.
Providing zero response to our statement when we said we've been waiting 25 minutes for the check.
The food was average, the service terrible, and the parking horrific. I would definitely advise going elsewhere.
