Yaro S.
Yelp
I reluctantly leave bad reviews but this place really deserves a kick in the rear so they realize how badly they need to improve.
Summary: You're better off going home and warming up a TV dinner, which will taste infinitely better than the food here.
If you're on the "John" and have the time, read below:
Came around 7:30pm on a Saturday in a party of 4. The evening started with a 20-minute wait in the hallway by the restrooms with a peekaboo view of the kitchen. The latter, to be honest, didn't serve any food during our wait nor were any tasty aromas emanating from there, which should have been a good indication of things to come.
We were sat at a table which was completely devoid of typical Italian welcome fare like bread, olive oil or balsamic vinegar. Apparently they ran out of bread that night. (At 7:50, really???) Curiously, no salt or pepper were on the table either. Nevertheless, we pursued to order within the next 5 minutes: filet mignon with lobster and crab sauce, chicken Marsala, and 2 other dishes.
We waited for 45 minutes without a check up on us by any of the staff. All around us, people were either upset or leaving due to the wait times. Just as we were contemplating alternatives, the food arrived.
The filet was way overcooked (asked for medium, got twice-well-done), the lobster/crab sauce was a dried clump plopped on top of the beef, with no humidity whatsoever; everything looked like it was warmed up in a microwave. The chicken Marsala was completely tasteless, and the sauce, watery. The other 2 dishes were also subpar but I'll spare you the details before I run out of space.
Tried to fix the chicken by asking for other sauces and waited 15 minutes for them to bring an overly sweetened white cream they called Alfredo. Also asked for the steak to be fixed; they ended up stealing one from another customer's order and brought a "rare" piece which turned everyone off at the table. The waiter took our complaints about the kitchen's output too personally and got visibly angry at us for no reason... oh and he didn't even refill our waters at any point in time. Looking back, I regret even tipping him that much at this point.
All in all, this place doesn't deserve to have any connection with Italian food. It's a real Kitchen Nightmare and Ramsay would have been furious...
For the brave who read through all this: please go and enjoy some "Lean Cuisine".