Rowena Aguilar
Google
I’ve ordered take-out pupusas numerous times & always had a good experience; always with one particular older female who has always been exceptional despite the language barrier. Unfortunately, Sunday, my family & I decided to dine in (she wasn’t there) & had the worst dining experience ever!
Being that my husband is of Hispanic race himself, there was no reason for any language misunderstandings.
First off, we waited a long time for our drinks; mostly water with 3-4 pieces of tiny ice cubes floating on top. My husband finally got his water when food was served; no ice, had to wait another 15 min or so for 5 tiny ice cubes. Almost an hour later when our food was finally served, they gave us an extra dish that wasn’t ordered, messed up on 2 orders & husbands order was missing. At that point, he voiced his frustration to them, but they still didn’t get replaced order right! Waiter had an attitude & couldn’t care less!
We told them we’ll just take his order to go. Waitress made so many mistakes on food order which I had to dispute with the cashier, who thankfully was pleasant.