Bonnie D.
Yelp
I would have given this restaurant more at least 2 more stars but I can't due to the customer service we received tonight.
When we walked in 2 men that looked like managers or owners turned around to say hi and immediately return to their chat. THe hostess was fine and seated us in a booth that we requested. It was a quiet night, no wait and plenty of open seating.
Our waitress came over immediately after we sat, before we could look at the menu, asking for a drink order without greeting us. When we told her we needed a minute to look at the bar menu, she seemed unpleased with us. That was the beginning of very mediocre service through out our dinner. Little things like not putting dressing for salad on the side as requested to , letting us sit for a long time between salad and entree before they were brought. There was a foursome in the booth behind us that had constant attention from one of the managers, perhaps friends of his, and in turn, constant attention from our waitress while we sat and waited for just, basic stuff, like more bread, or refills on water or wine. The manager never looked at us once, even being in such close proximity to ask us how we were doing, how anything was.
Our food, though very tasty, had a light film on it, as if it had sat for a long time before she thought to bring it, and our request for more bread never was fulfilled, while great attention was given to the foursome behind when asking the flavors of gelato. Right down to leaving a serving tray right next to my husbands booth seat throughout most of our meal that was used to deliver our popular neighbors meals.
At one point, I had to flag her down because she had been standing at another table talking for several minutes before I could get her attention for a drink refill for our son. She came over and said sorry, she was trying, despite the fact that she had been walking away totally when I had flagged her, not coming towards us.
When she finally brought back our bill and change, she told us she thought he gave her too much, and then walked away. No questioning of how our meal was, not a thank you. After my husband slipped past the tray left by his booth seat, we walked by the hostess who simply said, "goodbye", no "thank you for coming", no"come back soon".
Another side note, the staff were sitting out in the parking lot at the end of the building in full view of customers smoking and talking, alongside of one of the managers/owners. Classy.
The bread was great, the food was super good despite the neglect film over the top of it, but the service makes me not really want to come back. We spent a good amount of money there too. Their loss,