Louis L.
Yelp
You know it's very funny but coincidentally the last reviewer who unfortunately left a bad review is a friend of mine from the Magic Castle, Bonnie Gordon. Unfortunately for this restaurant, she hit the nail right on the head. She nailed it big time. Unfortunately for this restaurant, it was my first time there, I walked in the door 30 minutes prior to closing. I was awkwardly greeted by this man who was slumped over not even paying complete attention to me, and he rattled off. We are closed. Kitchen closes in 10 minutes. I asked the guy aren't you closing at nine? That's what the sign said, that's what your yelp page says and your Google listing. He says to me , "Nope kitchen closes in 10 minutes." I said to him, "Well, this is my first time here and it will be my last time here. I will never be back. Have a good night, sir." I drove over to Pagliacci's not too far away, and they greeted me with kindness generosity, and the food was absolutely amazing! I'm a business owner, and I completely understand. But I would think that, considering the crisis of the nightmare of Covid, and all the businesses being shut down, massive loss of income, the business would wanna treat their customers a little bit better. Do a little bit of math if you treat one person like this a day and you do this all year long that seven customers a week, 30 to 31 customers a month 365 customers a year that you potentially lose out on, that's a whole boatload of money that you take a loss on.If the owner or the manager has any questions, give me a call at 818-659-8600. I'll be glad to speak with you personally. But at this point of time, I cannot recommend this restaurant, the service is lacking there. I have to recommend people go elsewhere and there's many places Such as Pagliacci not too far away or even Little Tony's, I mean heck just down the street you got Mulberry Pizza! Or the king of the Italian restaurants and you can have a waitress sing to you Miceli's on Cahuenga! But definitely not this place!
I read the response from the owner or manager that was a cute comeback however, it was carefully narrated, and that is not what was said. First off, the manager was slumped over doing something kind of odd on a cabinet and not even fully paying attention to me second of all , as I stated above, that was not what was said I was told the restaurant was closed and if I'd like to do takeout, that would be fine but I was not given the option to sit down and eat and considering the restaurant was open for 30 more minutes. I don't think that would've been a problem. Additionally, considering this is an Italian restaurant, most Italian restaurant owners try to make the restaurant like home to their customers. Most restaurants I know if you walk in 30 minutes to closing they would never ever even remotely even consider turning you away and dumping you on takeout only. Unfortunately you did not choose to do that. Instead you rather would run me off, rather than make sure I was fully taken care of. I don't like leaving bad reviews and unfortunately I painfully have to respond back to clarify that this was not what was said don't think you're gonna get out of this one buddy. Unfortunately , you gave bad service and treated me pretty shabbily, and by the way, I ride a motorcycle I don't do takeout that often considering I have transport the food on my motorcycle. And food isn't that great at home when you have to reheat it and you just bought it fresh at a restaurant. Probably not the most ideal and pleasant situation for your customer, considering you claim that you want to make sure that your customer has the most pleasant meal possible so again, I debunk your comments you had no intentions of making my meal pleasant as a matter fact, you had absolutely no intention whatsoever to serve me nor make my night pleasurable whatsoever, so again, I reiterate, I cannot give you a good reference. I cannot recommend this restaurant to anybody whatsoever. Considering the fact that you take no accountability whatsoever for your actions tells me I want nothing to do with your business and I have to recommend to others to steer clear of this place. If you can't even be accountable for your actions, you can't be accountable to make sure that your restaurant is in a clean manner and that you run the operation properly. Completely untrustworthy I highly recommend Bacari's just down the street, little Tony's, which is too far away, Pagliacci's, Italian tavern, or even Mulberry Street pizza, which are all completely awesome places and are definitely on the up and up and I have personally eaten at and have been treated very very well by all these establishments. so Alex, the manager, so sorry no dice. Your story doesn't add up. Good luck in the future please treat your customers better and maybe they will stick around! That's why I left a review I would like people to know the truth, the hard unvarnished truth.