Apex Waterloo Place Hotel

Recently stayed at the hotel, on arrival staff on desk were very welcoming - room was available in advance of check in time, so a positive start. We were then told that the pool was closed (on of the main reasons for staying at this hotel) - and that it would reopen soon - this was not the case, despite being told from 4 staff members at multiple points throughout the stay that 'soon' never came - our expectations were poorly managed, and we felt as those it was giving false hope. Hotel rooms were clean, and tidy - kettle was provided with tea/coffee, and a in a nice nod to sustainability- they use refillable glass bottles for there water. TV in the room was good and had freeview. Breakfast in the morning was great good continental selection and a nice cooked breakfast. Bar - we used the bar twice, both times quick service, good selection- reasonably priced. Facilities - as mentioned pool was closed for the duration of our stay, as we spoke to staff we told its just unfortunate, with no apology. Disappointing, for a 4 star hotel, fully appreciate maintenance issues happen - however communication was poor on the issue. Considering the vast number of messages/emails from the chain - zero communication about pool being closed until you reached the door of the leisure facilities. Separate note - Sauna and steam room were working, and kept clean. Special shout out to Val on the cleaning team, she was a gem to speak too and was happy to share a story - lovely person and certainly enhanced our stay. Giving this review 3 stars, as for a 4 star hotel we left feeling slightly underwhelmed.

Lovely hotel, friendly staff, delicious breakfast. Spa facilities were nice & clean. The massage was lovely in spa, which we pre-booked. I emailed reception before hand, as it was my partners special birthday and they arranged a birthday package at a reasonable price, which included banner, balloons, a lovely cake and a 12pm late check out, this was a great touch. Great location for hotel too. Lovely stay here.

Stayed in apex for our 10 wedding anniversary and was very happy.||When we got there there had been a water leak and the whole hotel had been evacuated, the staff were informative and super helpful despite getting a lot of stick from other guests. We went back out for a bit while the hotel stored our luggage. ||We were upgraded and our room was amazing, would recommend room 1001 - it has a fabulous view.||We order room service, had breakfast in the restaurant and also had room service breakfast too. All of these were amazing and we were very impressed!||Only thing that let the stay down was the pool and spa. The pool was cold, the spa was disorganised, no towels, robes or slippers to use but the treatments are amazing so this did make up for the bad points

Books to stay over for daughters 18th birthday - staff very welcoming on arrival and we were upgraded to a deluxe suite which was a lovely surprise! Room was lovely and I paid for late checkout/birthday package which included balloons , banner, chocolates and cake! Daughter was very pleased ! Breakfast was average but this didn’t put us off at all - would definitely stay again as within short walk of St James Quarter and we shopped till we dropped 😄

Absolutely fantastic - friendly staff, good food and clean and comfortable rooms. Could not have asked for more and the rates were really good. Would definitely stay here again, me and my mum came up for a night in Edinburgh and we had a fabulous time, would recommend Howies up the road too.

We reserved a room for two nights in late October. We arrived and were met by very friendly and courteous staff at the front desk. Our room was on a lower level which turned out to be quite cold, but when we spoke to the front desk, staff responded immediately and moved us promptly to an upper floor. The room was spacious, very well appointed, and very clean. The view was spectacular. Overall, the hotel is beautiful and situated perfectly in the centre of Edinburgh. We felt that it was well worth the money (reasonably priced!). Again, the staff at the Apex Waterloo are friendly and spoke/behaved in the most professional manner. No reason to stay anywhere else in Edinburgh!

Have just spent 2 nights here for a short weekend break. Managed to get an earlier check in, around 130pm, and even got upgraded from a city double to a superior double. Room was a good size with a large bathroom, bath and separate walk in shower. Staff were really friendly and helpful. We used the swimming pool and steam room, which were small but sufficient. Also has drinks at the bar on the first night, which had a good selection. The only small thing which was a bit annoying was every tinlme we used the shower, the bathroom floor outside got soaked. We resorted to putting down towels. There were other occasions the floor appeared wet even when the shower hadn't been used, albeit not to such an extent. Overall, I would thoroughly recommend this hotel for location, staff, service and value for money in January

Second time staying at Apex Waterloo, pleasant stay. Room was not quite ready when we checked in however we were provided with a complimentary drink voucher. Room was comfortable and clean. Hotel is ideally situated for city centre. Would definitely recommend.