Appartements de l'Heliopic

My husband and I stayed for seven nights to do daily hikes in Mont Blanc. It has been scorching hot in Chamonix. My room faced the afternoon sun and there is no air-conditioning in the room. It was miserable to sleep at night in the heat. ||One morning I inquired a direction to Les Houches to a staff member. He said I can take the train or the bus to the gondola station. To reconfirm I asked again. Rita at the front desk said train will not get me directly to the gondola station to start the Mont Blanc Tour and suggested to take the bus. |All of a sudden the front desk manager advanced towards me hastily and verbally attacked me for NO REASON!! I want to know WHY?? I was completely shock!! It was unprofessional and unacceptable behavior to a guest at your hotel. I was beyond upset. Even the staff members were shocked. Rita apologized for his insane behavior. |The manager has been rude, impolite and unfriendly. || Foods in the mountain seems to be a bit salty and very sensitive to it. I asked for a recommendation a night before to the manager. He praised a restaurant called "Bize" My husband and I visited the restaurant. we had a delectable dinner and enjoyed it very much. I was planning to thank him but that morning as I was ready to leave to Les Housches he insulted and yelled at me. I have traveled around the world and have NEVER experienced anything like this in my life. It's truly despicable. Is this how a manger treat their guests??

What a great experience at this hotel! Just got back from a 3 night stay in Appartement Lucy at Hotel Heliopic. Best of both worlds as you get the convenience and amenities of the hotel with the privacy and space of a private apartment. Staff at the hotel were very kind and helpful. Lovely decor, very clean, nicely appointed kitchen, fantastic location near cable car and main street. Super walkable area. I wish the beds had a top sheet bc the duvet was very thick and warm so we got a little hot at night. Room service brought some on request. Washer/dryer combo is a little difficult to use, would have been nice to have some instructions. Otherwise, we had an amazing vacation and would definitely recommend!

Excellent hotel offering skiers and kids friendly amenities. |We stayed at the fully equipped apartment for 6 nights and we enjoyed every moment we spent in there. The hotel has a swimming pool, a ski rental shop as well as restaurants. Location is great, right next to the Aiguille du Midi and just a few minutes walk to the town centre. |Our kids love the little bikes, Pingu cartoon and video game machines at the lobby! |The staffs are helpful and tell us about the things to do in the Chamonix area. |We had a great stay overall in the hotel and enjoyed the skiing, shopping and dining experience in Chamonix.

From the time we arrived until we left the service from all members of staff was excellent. Nothing was too much trouble. |We booked through Crystal Ski on a half board basis and the breakfast buffet was good . The restaurant is a Michelin Bib Gourmand and every night the 3 course evening meal was fantastic with the menu changing daily. |The Nuxe Spa was an added bonus with always plenty of space . The availability of free hot drinks and sparkling water was a nice touch . The walk to the ski bus stop was only 5 mins and the town centre was the same distance.

We stayed here for Christmas and thoroughly enjoyed our stay. The spa was a lovely place to relax after a days skiing. The staff were friendly and the breakfasts very good. However, it does state that its next door to the cable car, this is true but this particular cable car only takes you to a viewing point and not a ski area, however the ski bus stop is only a 5 minute walk away. The ski hire shop adjoined to the hotel was good and the service friendly. We booked 3 standard rooms and used them as singles but would have thought them a bit small if there were 2 of you.

The location is great, literally next door to the Aiguille du Midi. Very cordial & helpful multilingual staff. Very nice breakfast.|Note:was quite warm in Chamonix during our stay & hotel has no A/C-however a large fan had been placed in room prior to our arrival-was useful!

Amazing apartments|Tastefully furnished with all amenities a family could need|Complimentary coffee wine toiletries|Simply luxurious |Two nights are not enough |In room sauna was a wonderful way to relax|The front staff Willem and I think Nicholas who helped us to the room were amazing and really helpful !!!

Great hotel for our family ski trip, great location, walked to the bus in ski boots with ease, really helpful staff and little extras such as the ski shop and teas coffees and kids drinks are a great touch! Will definately return everything you need under one roof!