Apple Houston Galleria

I recently revisited the Apple Store in Galleria, and I must say, it's one of the biggest and most impressive stores I've been to. What sets it apart is its dedication to showcasing new items and providing exceptional customer service. One thing I particularly appreciate is how readily available the salespeople or customer service representatives are. They're always on the floor, making it effortless to find assistance. They're more than happy to walk you through the store, helping you explore the latest offerings. The store features an extensive range of new accessories for phones, designed to enhance convenience and compatibility with Apple products. From the Apple tag to different chargers and influencer-worthy accessories, they have it all. What's even better is that you can try out these accessories right there on the floor to see if they suit your needs. Moreover, the store is impeccably clean and well-maintained, creating a welcoming atmosphere for events and discussions. Whether it's sharing experiences with fellow users or learning about different items, the store offers a platform for engaging interactions. Overall, the Apple Store in Galleria is an amazing destination, even if you're just browsing. The combination of new products, attentive customer service, and a clean environment makes it a must-visit spot for tech enthusiasts like myself. I'll definitely be back soon, whether I'm buying or not. Highly recommended!

The Apple store looked absolutely stunning, no doubt about it. However, the service wasn't up to par. We had to wait for what felt like forever and couldn't even make our purchase. So, we decided to check out another store instead. Hoping for a better experience there! 🍎🛍️ #AppleStore #ServiceMatters

I had a very good experience here. Today, in order to solve my phone problem, I came here and was lucky to meet Mr. AT. He warmly received us and helped us solve the problem. What surprised me was that he is not Asian but can speak pure Chinese, English, and Spanish. I like this talent in our store! Great! Thank you again, Mr. AT! Thank you to the Apple Store!

First guy with tattoos was incredibly helpful then I came back with followup questions and the Asian woman actively rolled her eyes when I asked questions. Very different standards of customer service and the second person was like pulling teeth to ask about the products she’s being paid to help with

Was having problems with my iPhone 13 Pro Max (other than it’s not the new 15 Ultra lol) not sounding the audio properly, making me miss notifications. Had a 4:00 appointment, showed up at 3:44, went right through. The genius who attended me was thorough, but very quick to the point of being almost too quick. Granted he was training someone from sales to be customer service, and that may have had something to do with it. He showed me how to thoroughly shut it down and clear the cache, so that was helpful. However now it’s deciding to overheat. Afterwards went to look at the new MacMini (downsizing again…started with 28” iMac 🖥️, to 21”, and now need even smaller without giving up performance. The gentleman who helped me was very patient answering all of my questions, and advised me on the perfect one for me. 11-6-23: Was early for an appointment with my Apple TV (drove 100 miles), made ourselves busy for 2 hours, then came back. Samantha attended to the unit, with assistance from (sorry forgot your name) the guy from Orange. The unit was reset which took about 45 minutes, and looked like it was going good. I left for a few minutes and when I returned my wife was outside the store with the unit in her bag. She was told it was ready. Brought it home, powered on, but no signal to the television at all. Next day tried a different HDMI cable, it did give a signal to the TV, however, it never acknowledged the remote, displayed the time from the Apple Store the previous evening! It’s now a paperweight, and instead of keeping it there to replace under warranty with shipping a replacement, I have to drive back another 200 miles round trip, just to bring it right back to where I’d already brought it, to pick up the replacement. Will update if need be.

Very nice and supportive staff….. I went for Apple vision pro demo and the lady, i remember her name is Amber who showed us the demo was so good and explained very well…..thanks the store management as well

Shawn and Ryan were amazing, I was having a horrible day thanks to Tmobile and their faulty replacement phones. I came in literally crying from frustration and being completely overwhelmed. Ryan was patient and didn't try to up sale me the most expensive phone, Shawn came by and listened and heard me out and together we came up with a great option for ME. I appreciate them turning my day around.

I originally we into the Apple Store and left unsatisfied. I came back 20 mins later complaining about the help I received and Gabriel went above and beyond to get me some more assistance. Ulysses was the tech who assisted with the actually problem & although he wasn’t able to completely fix my problem, he tried to help was much as he could!!! Both of their help is very very appreciated & I just want to make it known they’re really excellent employees