Apple Leawood

This store is a complete nightmare! Their customer service sucks, their product knowledge is awful and they don't take care of the customer! --I bought my husband an Apple Watch for Christmas. The band was defective, no problem brought to the Apple Store and even though they had bands in stock that they could've easily swapped it out for they had to order it for us and make us come back to get it.... not only did they order the wrong band. They also ordered the wrong size! When the manager was asked if they could swap it out, he made it very difficult and he made it sound like we have to order another one again, even though they had them in the store!! Finally, they ended up swapping one that was a different color except they gave us a band that didn't go to the watch. After that, we also realized that the size was not correct! My husband called Apple support. He then spoke to the Apple store and there was literally nothing they could do for us. I decided to go to the Plaza location and let me tell you these two locations are like night and day. The Plaza took amazing care of us and I will never go back to Leawood again.

Just try to call this store and speak to an employee. Its impossible ive been on hold for an hour with an apple specialist while she is trying to contact an employee on the store level and even she cant do it. Absolutely awful customer service. I shouldnt have to drive 30 minutes to ask a simple question.

I've been an exclusive apple user since they launched to the general public. I know posting this review won't move the needle for them at their scale but if it just saves just one person from going through the same thing that it's time well spent. This is why reviews are helpful, right? I had a line running from the top to the bottom of my screen right in the middle just appear a week ago. OK so of course I made an appointment at the genius bar and waited for the time to come to which they needed to order a screen. I was told they would notify me when the screen comes in to bring it back and they'll swap out the screen. I was notified that the screen came in, so I drove back to the store as instructed. Upon meeting with the repair person, I was told they would need to keep my computer until Friday. I'm not sure if that works for people but it was a surprise to me, I wish I would have got a heads up on that. They offer me two options one was to send the laptop off, and have it delivered to my house or to they would order the screen I would come in and swap it out I chose the latter because we thought it was going to be quicker. Obviously, a small business operator cannot go a week without a computer. The repair guy was a good company man I'll give him that, he tried to upsell me to the business team which I had already talked with before. I just struggle with the company this size not being able to tell you when your computer will be done so we're just going to sit on it for a week because there's 12 in front of it. What would be really nice is if they would call you and say “hey we have time coming up Wednesday at so and so you could drop it off we could have it ready in 24 hours or 48 hours or even 36 hours” but not just sitting on a shelf for a week. That doesn't serve anybody. After I left, I thought about what poor business this was, and I thought I'd try to call and talk to the person that ran the store but coincidentally the person who answered the phone took my name and handed me off to the same person that waited on me. So, I would suggest knowing that you're not going to be wowed by the service after the sale. He did acknowledge there was a training opportunity there but offered no solution other than leaving it till Friday. Can't blame him he's just doing what he's allowed to do. It may seem like a lot knowing that we have 8 Apple products in our house, but again at their scale doesn't really matter.

Awful experience. Customer service and the age of a real Genius Bar are gone. Even a senior manager, Eric, prefers you buy a new product than support you with a defective product they sold you.

Attempted to trade in my old phone after purchasing new iPhone. Valuation of my trade-in was $100, now the store and so-called third-party assessment is offering $35. The assessment is saying there is “screen burn-in” of maybe a millimeter in size. The manager just repeated the offer that was on the computer because she isn’t smart enough to come up with a better solution from a trillion dollar company. Awful experience and won’t be back.

Went in to this store today to see about getting my phone unlocked. Griffin was absolutely no help and rude. This guy talked down to us and treated us like we were beneath him. I work in customer service and know how people need to be treated. This guy needs a lesson in customer service skills. We won’t be coming back

Wow, i just don't know what to say. I made an appointment for help with apple products. Because I have so many and I drove 2 hours to get there. I was yelled at, and I'm guessing it was because it was Saturday. The weekend!! It was very busy!!! Of course, it's apple 🍎 in leawood. I used to live right across the street on Tomahawk Creek Pkwy. Maybe this was my mistake for picking Saturday 🤔 Maybe apple can fix this. Maybe not just call me and fix this....

What a joke for support. You buy a $400+ watch and a few days later the charging cable doesn't't work so they tell you to buy a new one. What a joke my wife's pixel watch 3 had a similar issue called Google and they shipped out a new cable no questions asked. Looks like I'm switching to Google because apple doesn't have enough money to replace a charging cable when their product is still under warranty.

TLDR: High pressure sales and the most chaotic experience I have ever encountered. Never again. I was having battery issues with my Ipad so I contact Apple through the support link on the website. The CSR from Apple who called me back ran diagnostics and said it needed replaced. They authorized the replacement and made an appointment for me at the "Genius bar" at the "local" Apple store so I wouldn't have to send the device off or wait for the replacement to be ordered and received by the authorized repair shop. Great, thanks! I drove 52 minutes away to the closest Apple store and arrived 15 minutes before my appointment and saw at least 4 employees just hanging out not helping people. One came over and looked me up, then told me, "I can't check you in until 10 minutes before your appointment, so I will come back." This conversation was repeated 2 more times before I was actually able to check in and was sent "to the back of the room by the bug screen." After all of that, I later had to actually stop one of the wandering employees and ask when someone would come help me because we had been waiting so long; it was then 12 minutes PAST my scheduled appointment. The appointment that I was not allowed to check in early for so I didn't mess up their schedule. It was another 9 minutes before I was "helped." The guy who came to help me said the Ipad batteries are not removeable so he would have to swap out the device, but he would do it at the cost of the battery. Great. He then informed me that the device was worth less than the cost of the battery and tried to get me to buy a new one. I declined. He kept kept pushing. I continued to decline the new device, so he he said he could give me credit for the old one and that the old one was not going to be supported for much longer. I asked how long "not much longer" is but he couldn't say. I asked how much more the new one would cost and he "had to get someone else" to talk to me about that. I was taken to a different desk and talked to a new guy. The new device ended up being significantly more than the exchange, even with the "trade-in value" of the old one. I again said no thanks, just do the battery exchange, and was told to wait because he had to get the other guy back to do that. I waited, thinking how inefficient their process is with having to pass customers off to so many times instead of just having one person deal with each customer the whole time. A few minutes later a NEW guy came over, he looked like a manager. He insisted that "since I changed my mind" he was putting me back in line and it would be an hour before anyone would be able to get to me again. I told him to shove it, I wasn't going to wait another hour, and walked out. I didn't change my mind, I told them all along I just wanted the exchange. It's not my problem that you try to pass people off from one person to the next to pressure and confuse them and then try to keep them in the store until you wear them down. It's not going to work with me. He refused to just put in the exchange for me and tell me it would be another hour before the exchange guy could get back to me so I told him to shove it and left. I would rather go to the authorized repair shop that has to order the "part" (the part being the new device that is the same one as what I have) and then return a second time in a week once they receive it to do the exchange than to ever have to deal with the absolute ridiculousness that we went through today at the Apple store "genius" bar. You folks can forget about ever getting any kind of commission off of me or anyone else in my family ever again after this experience today. All you succeeded in doing today with your ring around the rosie, pressure, and shenanigans was to ensure that I no longer trust your store and will never be back. You should have just let me do the pre-authorized exchange that I came in for.

We got right in at our appointment time and they replaced our malfunctioning Apple TV at no charge. The staff here is very helpful and kind. They didn't have the battery for my wife's phone and ordered it. She will get her front camera replaced on her phone when the battery comes in.

I took my laptop in for them to look at. Battery was not charging. Salesperson ran some test and determined battery needs to be replace. Offer us a trade in for $500 or get battery replaced for $275. I opted to get battery replace. They check in the laptop and sent it in for replace. Got a notice to pick up about a week later. They were fast and efficient. I was please with the service provided at this location.

I accompanied my wife to the Apple Store in Leawood. What a dreadful time I had. Buying a new phone and transferring files from the old phone to the new phone took 2.5 hours! And to make matters worse, the environment was nothing short of chaotic - way too loud. Worse yet, one employee was instructing two "students" on a matter and used a microphone and loudspeaker despite the fact that the students were sitting less than two feet from her (on reflection, the overall noise level in the store probably influenced her decision to "go loud," which only reinforces the point that I am making. Some suggestion to consider would be: 1) provide a quiet spot for non-active guests (such as spouses) to relax while the sale-and-transfer process is ongoing; and 2) separate the file transfer location from the sales area, to bring a greater sense of calm to the store. All in all, if you're going to this store drink a glassful of patience before you get there. it can be a very trying experience.

I love the Apple Store, but this particular store is always really busy. In addition, there's hardly any parking. It just goes to show the popularity of Apple products. One of the Genius Bar employees said he circles twice to find parking after lunch.

Yesterday I drove to the Apple Store in Leawood, KS where I told a sales rep I needed an adapter to connect my iPad to a television. After verifying that the port on my iPad was USB-C he recommended a Belkin USB-C to HDMI adapter and had one of this associates bring one out from the backroom. I purchased it and drove home. That evening I tried to hook it up to a television and found he had given me a Belkin Mini DisplayPort to HDMI adapter, so it would not fit to my iPad. This morning I drove back to the store to exchange it and learned the correct one would be an additional $15.00. Since I had to drive an additional round trip of about 25 miles for an error was caused by negligence on their part I asked if they would do anything to make up for the my inconvenience and additional gas usage. I was quite surprised when I was told "No, we don't do that, but you can return it if you want". I asked to speak to the store manager who also said "No we don't do that". I paid the additional money but left the store feeling disappointed in Apple's response. It seemed to me like they should have knocked at least something off the increased price. Granted, my inconvenience isn't all that significant but their lack of any material apology showed that they really did not care at all about the inconvenience they caused me.

This place blows, refused to help me fix my daughter's iPad. Literally refused to even look at it. It won't charge and I took it in to have them look at it. A bunch of rude people work here.

It was just so easy to accomplish what I came for. The staff were great and very knowledgeable. The parking was simple with easy access in a very safe environment. My top pick for an Apple Store for sure. Great job!

We come here way too often as my entire family uses iPhones, iwatches and MacBooks. We are ultimately helped but every time we hate our experience of waiting in long lines, having multiple associates milling around not helping anyone yet they can't help you. I purchased an iwatch last week and asked if I had absolutely everything I needed and would not need anything else. They said yes and as soon as I got home I saw that Apple does not provide a plug in adapter that works with the new charger cord. It is a new one that is not compatible with any other chargers. I was nowhere near an Apple Store so I had to buy one at Walmart. It is things like this that are incredibly frustrating. More customer service is needed.

Don't bother making a reservation they will still make you wait 30+ minutes after your scheduled time and then these " geniuses" will tell you they don't know the issue and make you send your device to a factory as if I don't need it.. Try another apple store.

Apple Store really really good but I don't know get them you should just go to Apple Store and just buy it on there

I've been here several times. I recently came here during the pandemic. They have a really good system in place to allow people into the store. Once inside my sales rep did a great job of finding out what I needed and was able to answer most of my questions and if he wasn't able to answer my questions he found somebody that could. The thing about Apple I like is that they don't try to oversell you. My sales rep did start off on the higher end but after finding out my needs he quickly understood what I should buy.

I want to illustrate how much money I've spent w Apple and how little they care about me as a customer/my business. I'm asking for them to give me $225 in store credit which would end up costing them much less and would make me a happy customer. I have been a staunch user of apple products and have spent well over 20xs that on their products including: Apple Mac book pro 16" in 2023 - $2900 Apple Mac book pro 13" in 2023 w warranty - $2200 4 air tags in 2023 - $90 Air pods 1 set - 2023 - $125 Apple 15 - $1000+ Apple I watch 7 (2) - $800 Apple 13 max pro (3) - $3000 - 2021 Apple 12 mini (2) - $1000+ - 2022 Apple 10 max pro (3) - $3000 - 2018 Apple 6 max (4) - $2000 - 2015ish? Apple 5 (3) Apple 4 (2) Apple Watch 3 - $300 Apple Mac book pro 2013 - $1000 Beats headphones - wireless - $600 Beats headphones - wired (2) - $800 I'm sure I'm leaving something out but u get the picture. $225 is slightly over 1% of what I've spent with Apple over the years. I even wrote to their escalations dept and did not get a response. When I called about it, I was told they closed it w no response necessary Apple doesn't care about their customers. #whitescreenofdeath #iphonetrouble #applesupport #appleiphone #apple #applecustomerservice

Bad experience regarding migration of data. My power cord had burned up and so I decided to get a new Mac. Three power cords burned up over 9 years. Migration of data, they said, takes 24-72 hours. The upper staff members were abrupt and unfriendly. The guy who greeted me when I walked in, however, was super nice. He suggested I purchase a new power cord, go home and migrate the data, and return the purchased cord for a refund once the migration was complete. The higher ups were all about enforcing the rules (e.g. you have to wait your turn re: migration). The greeter was all about finding a solution to my problem. I told him he should be the manager.

This is probably the first Apple Store I've been to that wasn't crammed to the walls with people. It was nice. FPO and I went in on a Friday afternoon to ask about Air Tags. We were greeted as soon as we walked in and directed to the area we needed to be. Once there another employee, I think his name was David popped up almost immediately. He was friendly and helpful. Answered questions and even showed us his Air Tag and the little carrying case he preferred. Very polite and professional. It was a nice experience.

Apple stores can typically be chaotic. This store is one of them however like most apple stores the staff is plenty and they are quick to help or answer questions. The space is always clean and plenty to look, touch, play with. Staff from my experience were beyond friendly and outgoing.

Unpleasant Store Experience 4529 W 119th St, Leawood, KS 66209. The store manager (Tara) wasn't kind..... It occurred on July 25, 2022 at approximately 5:20 p.m. I wanna share my experience regarding visiting Apple store located in Leawood, Kansas. The store manager Tara refused to allow me to use the restroom while being serviced in the Apple Store. Please disclose reasons why..... Also, the sales associate shared with me that he just depends on who it is whether or not their manager Tara will allow me to use the restroom.

So disappointed! I love Apple products and drove 2.5 hours to shop at this Apple store. I was ready to buy a new laptop. My cousin and I walked into the store about 2 minutes after the store opened. The store was somewhat busy with a handful of available associates to help. We walked over to the laptops to take a look. I was teetering between a MacBook Air and an iPad Pro. Right after we started looking at the laptops and iPads, a security guard told us we could not be in the store without a mask. We made her aware that the sign at the front of the store said differently. She stated if we did not have a mask we needed to leave. My cousin and I did not cause a scene, we just made our way to the front door. Before we walked out of the front door, I paused to take a couple of pictures of the sign. Immediately an associate came over and claimed the "rules" of the store had just changed the day before and the security guard was incorrect. We thanked the person and walked back over to the laptops to continue our search. After 15 minutes of being completely ignored by multiple available associates, we left the store. Apple has lost my business. Ended up purchasing a Microsoft Surface Pro 8 instead.

Terrible customer service!!! We're completely unhelpful in the issue that they caused!! Would not recommend and apple product or going to their store!!!

Customer service was the worst. No help at all in trying to solve my problem. The tech was rude and hateful. I will never go into that location

I came here for a Apple class, employees were nice. A bit crowded, 5 stars for customer service.

I went to this store today with my proof of purchase for a blue phone case I bought in January 2022. The Blue leather cover was worn off almost completely, so I requested that it be replaced. The "store manager" told me it was normal wear and tear when obviously the case was defective. I consider this terrible customer service. Terry Van Der Tuuk

Marvin had me out the door in 5 minutes! My iPhone was frozen, I'm a boomer. Enough said! He was kind, personable, and competent. Thank you!

Time to update my review. Now I have a two year old IPAD pro that stopped working. You know my thoughts on the Genius bar from my last review. They just tell you it's time to replace your item for the next shiny new Apple product. I had already taken all the steps that could be taken to save my Ipad Pro. It was bricked. You have to make an appointment because COVID is serious, I mean plague level serious. I arrive ten minutes early. They turn me away. No one can get in the store ahead of their appointment. Did I tell you how our serious health is to Apple? I come back at the exact minute of my appointment, bricked Ipad under my arm. They check my temperature, thank god I was safe and healthy whew, and they ushered me to the first yellow square inside the store safely spaced 6 feet from anyone else except for the forty other people wandering around me in the store browsing their stuff for sale. I finally get to a genius. She attaches a device to my Ipad. "Yep, it's dead." "...ok, like what is it?" "The part between the charging portal and the rest of ipad is malfunctioning. We can get you a discount on a new Ipad." I've heard this song and dance before. This is always my experience with Apple. But I will buy another one because no other tablet has the interface the Ipad does. I'm such a sucker.

Phenomenal service. Larry was outstanding and didn't let me leave the store until I had everything I needed w my new phone Thanks. Maria g

Worst store and customer service! I drive over an hour to this store to buy new iPad I specifically and very adamantly tell the Apple guy several times to make sure I get this put on installments on my Apple Card so I don't have to pay 16+% in interest!.... Then I find out he actually charged the full the amount to my card and it's "NOT" on installments so I call store and I'm on a 45 minute phone call then I'm also chatting with the Apple Card folks and they tell me They can't change it and to text them back later!! What a fiasco! I'm so sick of this! What a bad way to treat people! They just don't care!

My bottom speakers were completely disabled and for the life of me I don't know how it happened. Nevertheless, I took it to Verizon and they could not figure out the issue. The Verizon rep suggested that I make an appointment at the Apple Store for in-house technical trouble shooting and possible replacement. After being 20 minutes late to my appointment, I waited about 30 minutes before a tech reached me. We sat down, had small talk and he was able to replace the phone in-store with no issues. Only problem is none of my saved passwords transferred to the new device so that is causing a bit of a headache. Other than that, it was a solid experience.

I had a great experience at the store. I had a broken charging port which should have cost me $100 to replace with my AppleCare. But they did not charge me a cent and sent my product out to be replaced and provided a loaner to me. It was also fixed within a week which was great since I have to use my phone for work. The associates were also super nice and greeted me within a minute of being in the store and even without an appointment were able to see me within the hour. I had been having a really bad day and was glad to be treated very nicely.

I wish I could give them negative stars. They have terrible customer service. Tons of people standing around no one willing to help you. You need to have an appointment to do anything. They will turn you away with a smile. No care at all for paying customers who already own their products. Seriously, considering never buying Apple again given how difficult it is to get any help or to get anything serviced. Anyway specifically this store is terrible. I have been made to waited with and without an appointment. The door people are the worst. They are so unbelievably rude. Like robots they just repeat that you have to have an appointment. If you get them to work on your phone or computer they will hold you hostage for hours while still trying to sell you other products. Seriously do not come here.

My daughter needed a new laptop charger for a lost one. Dashed in here to get one and was hoping I wouldn't have to wait forever. It was busy, but a really nice gentleman named Larry greeted me immediately. I got what I needed and was out in probably less than 5 minutes! There's no official checkout desk (everyone who works there can scan your product and help you pay.) Of course a store that deals with cutting edge technology would have a cutting edge way of purchasing products, and they did indeed. Except... turns out I got the wrong charger. So I returned a few days later, armed with a picture of what I needed the charger to look like and again I was greeted immediately, by not 1 but 2 workers. (They call them 'geniuses.' Slight eye roll haha!) The young man named Geese (he even spelled it for me when I asked) took care of me. He was just phenomenal. Got me the charger I needed as well as found some good earbuds my daughter could use with her phone, and he was just lovely to interact with. Asked me about my day and seemed genuinely interested in my response. So sweet. He found my previous receipt by inputting my email and charged the difference in cost to the credit card I'd previously used. So easy!!! Thanks, Leawood Apple store- you rock!

OMG. I love this store. The aesthetics alone pull me inside. It's Happy Land for us computer geeks. I have always made appointments so I am not familiar with the walk in service. People look happy so I guess it is not a problem. I get all happy and giddy when my appointment time arrives because I love coming to the store. I barely seem to notice the traffic, the cramped parking spaces and the strange red/yellow/green lights that only allow you to make either a left turn only or a right turn only. It just all blends in my head when I have my Apple store appointment. It's like Christmas morning when you are inside the store. All the computer displays are bright and shiny. You check in for your appointment and then a Geek comes and finds you. You tell them about your computer issue and *POOF* they fix it. Well, it's not really that fast but it seems pretty darn expedient. If my Geek has to get additional help and I am left to wait on them to return.. I get really happy because then I can play with the computers. I sit there in front of those amazing Apple graphics and just enter another dimension. I feel like Alice felt when she fell down the rabbit hole. If my Apple gadget cannot be fixed on the spot, they do whatever possible to get me set up and my problem all solved. One thing that stands out to me is their empathy. They know what a pain it will be to wait on a phone repair. They know that an iPhone is not just a phone. They have always treated me with respect and courtesy. If they cannot *Poof* fix my problem, they consult with someone who can fix my Apple gadget. Even though the staff all wears t-shirts and jeans, they are very professional. They are also humorous and seem to truly love their job.They have a camaraderie that just shows how happy they are working there. That speaks volumes to me. The one caveat would be the cost. They have tons of accessories for your products but they are a bit pricey. I have never bought anything there other than iPhones but I have spent a great deal of time looking at their accessories. Great story, beautiful and sleek. Good customer service and quality products. This is a fantastic store!

Apple wants people with mental disorders to hurt themselves! My son was recently hospitalized and had a medication change. in his haste to regain some normalcy he tried to open his iPhone. Being unable to recall his passcode at the time was sent to iCloud. Again in his state unable to recall his password apple took it upon themselves to lock his password with no future ability to recover part of his life and some mental stability. I would cation anyone using apple products to not fall victim to this, especially those with medical problems. Also for those of you who think there should be a way to unlock it according to apple there is no way! It is their "security " feature. Which means apple could lock everyone's phones without warning with no recourse!

Better have a reservation. Obviously they have ever Apple product you would ever want. I bought a new Apple Watch which I will never live without

Outstanding customer service today at the Apple store. I had a corporate return (which can be a pain for them) and they managed it quickly and were extremely helpful. Great staff , great store.

I would give it a 1 star but I'm not feeling that rude today. I had a 2:40 appointment and arrived at 2:30. The greeter up front found my name and escorted me to the back where someone would help me around my appointment time. 3:15 rolls around and a girl comes back and asks if I have an appointment. Apparently the guy up front had never checked me in, so I just wasted an hour of my day and wasn't able to get helped since I had to get back to work.

Their customer service phone and in store is really nice!! i felt like they knew exactly what i was thinking and helped me with an upgrade i was thinking about!!

I came in around 5:45pm to pick up an ONLINE order. Some lanky, tall, blonde hair guy named Sean/Shawn scanned my QR code from my email, told me he informed the system and the employees that I'm here to pick up my order, and told me to wait at a table as they should bring out my $5000 laptop out to me "soon". Obviously that didn't happen. I waited nearly an hour and a half for a simple online order to be brought out to me, which should theoretically only take a couple minutes. I wish I was exaggerating on my time waiting but I'm not. I was still in the store by the time the store was nearly closed. There was literally enough time for my girlfriend to leave, shop at another store blocks away, and come back. Eventually another worker named Nate checked in with us and checked our order and stated that the system was NEVER notified that we were even there to pick up the laptop. Contrary to what Sean/Shawn told us. Several minutes after that Marvin returns from the back room and hands me my laptop. Nate and Marvin, thank you. Sean/Shawn, get a different job. Customer service isn't for you.

Wow, apparently the appointment I set to just pick up an iPad was the time that I got to come here to wait 30 minutes

Omg the battery replacement for the 6S is a cluster $&@). Made an appointment online for the battery replacement. Came to appointment to find out that is to authorize ordering the battery and had to come back in a week once they got the battery. Two weeks later the battery was finally in the store. Received a call to come in and have the battery replaced and would take 80 minutes and no appointment was necessary. Turned up on a Saturday and now informed it would be 2 hour wait. So waited two hours and came back.....yep you got it still not done. They needed another 30 minutes. Just another frustrating customer service experience. Apple you missed the make on this concept.

I have always had above average visits to this location, while in KC. I guess today was the exception. It's not like I can boycott the Apple Store, lord knows I've got way too much invested between a family of MacBooks, IPads, countless phones even a watch and apple TV. Maybe the day was long for the manager (I'm assuming she was, I don't know that to be true). But I do expect more when I come in with a $2000 product than " sorry, come back another day". This in itself wouldn't have been half as bad is someone had asked why I was there or what did I need to start with. Just a very quick brush off. Was it because I didn't look like I fit in at this location? Hmm.

Don't bother going, Apple stores are always too busy, not enough staff, you always need an appointment for the smallest question, not to mention the multiple security guards out front to make sure you are wearing a mask in a county that doesn't require it. I'm trying to spend a lot money and I'm about done with Apple - nothing like dropping a ton of cash and feeling like a nuisance because I should have made an appointment to ask a simple question. Solution - Apple has billions in cash, hire more people for your stores, after the literal thousands I have spent over the years, along with others to make Apple one of the richest companies in the world, i shouldn't be made to feel like I did when I come into your store to ask a simple upgrade question (no I don't want to make an appointment and wait another 30 minutes while I watch employees in the store stand around and talk to each other) - do better Apple.

Today is Saturday and there's a 2 hour wait for walk-ins. My appointment has been scheduled for Wednesday. I'd suggest that you call ahead to schedule an appointment so you will not have a wait; or you could browse and do some shopping if you have the time. A staff member will greet you at the door. The store stays packed.

Argh... I live in Boston. Pre-pandemic I purchased an iPad for my 86-year-old mother, last year I helped her select an iPhone. FaceTime has been a godsend helping us stay connected. However, she repeatedly entered the wrong code on her phone and disabled it. Getting Apple support for her long distance has been a nightmare!! She finally was able to see someone at the store in Leawood and was told to go home and back up her phone to a computer!!?? She couldn't remember her code, and she is supposed to go home and figure out how to back up her phone!!?? What is wrong with these people!! She is a vulnerable 86-year-old widow whose kids live out of town! I get it, it's a pain to deal with elderly people, and it takes patience. Naturally she didn't complain, but called me and I called AppleCare. They couldn't make an appointment this week for an 86-year-old widow who lives alone and now has no mobile phone!! I was told they would call me back tomorrow to see if they could schedule something. Not helpful. It's a pandemic, I don't want my stepsister in Omaha who works in a hospital driving down or her daughter who was just in Breckenridge partying with her sorority. I'm so angry that Apple Store in Leawood is so happy to blow off little old ladies because they can. I thought people in the Midwest were supposed to be nicer? What total jerks. I love that apple makes it impossible to actually speak to a human at the Leawood store and give them a piece of my mind. Arrrgh. I will not forget this, at this point I am now one of those people who are on a mission to escalate this.

Dan Sanford did an excellent job of answering all our questions about buying a new computer and then he offered to try and answer my question that I had originally set up a Genius Bar appointment for. I thought that was excellent customer service because it saved me an additional 45 minute wait and even if he hadn't been able to help me (which he did) just the offer was nice in a place of business that is always super busy. One of my better visits to this location!

Excelent costumer service and the store has a wide variety of products, I had problems paying and the staff waited for me without problems until I could buy my product, I highly recommend this store!

I've been a faithful iPhone user for years, but the quality of Apple products and service has gone downhill ever since the iPhone X released. Do a quick google search and you will see many people who have expressed issues with Apple's "true depth" sensor and FaceID, yet Apple refuses to acknowledge that issue and instead forces customers to buy a new device or pay for a repair. I'll pass.

If everyone was like the David that helped us today (mid- or late-40's gentleman, maybe 5'6" with glasses), apple deserves a 5-star. for good service* This is my first time asking for help from Apple (ever); i came with my mom. While waiting to transfer files between old and new iPhone, i asked David for help. One question led to two, three, four more. David was so easy to talk to and has been so patient and considerate with his service. I hear they try to help 300+ customers with all sorts of nutty situations, every day. Tip? be considerate of this fact when you come seek help from these fellows. you've had a long day? well so have they (:

I have nothing bad to say about this location. I had issues with updating my iOs twice--the first time totally distraught because I had no idea if I had backed up my information and faced the possibility of losing EVERYTHING on my iPad--and had workers from the Genius Bar patiently explain my options and help me through the process without seeming to be frustrated, flustered, or disgusted with my lack of computer knowledge. Sure, it's their job to help out people with the technology issues, but they're also human and can get emotional, but the point is they don't. If anything, they came across as empathetic, especially when I was freaking out. I don't have much other experience with this store--which is a good thing. I didn't feel like they were peddling product, and the few times I have bought accessories there I felt like they weren't trying to convince me to buy something that I didn't need. All-in-all, a friendly, helpful Apple store in the KC area, which is much appreciated. PS That being said, I'd prefer to not seek help from the Genius Bar for updating issues again. Don't ever, ever, ever, ever, update your iOs, and if you ever catch me considering to do that again please slap my iPad out of my hands before I do it.

Ah, the Genius Bar. Besides the kind where you can order up a perfectly shaken Hendrick's martini, this is *my* kind of bar. After all, I love geniuses! Geniuses rock! I came here for two purposes: 1. to buy an IPhone and 2. to see what was up with my 2-year old Mac Book, as it seemed to have shit the bed and even my "genius" boyfriend couldn't figure out what was wrong with it. It took our assigned Genius about 10 minutes to figure out what was up with it. Because I am definitely *not* a genius, (well, not *that* kind of genius at least :) I can't even tell you what that meant. But I can tell you it cost me nada! Yay, Apple! Yay, Geniuses! Besides the stunning realization that my boyfriend isn't really a genius after all either, I walked away with a restored laptop and a brand spanking new Iphone 3G (with a carefully chosen purple rubber holder, as I knew that dropping that baby was going to be in my future). I didn't "walk away" without paying for the IPhone, FYI.