Veronique C.
Yelp
Service: 0 star.
This review is not about the food, only about the owner's behavior.
A few years ago, I had noticed that she was on edge, but decided to give her the benefit of the doubt, after all, it's a local business, things can be tough. After this last experience, it doesn't matter how good the food is, this kind of behavior is simply not acceptable.
I went for lunch recently with three other friends and immediately something was off. No greeting, she was running around, seemed overly stressed even though the restaurant was half empty. She came to take our drinks, offering chai and whatever is on the menu but we asked for just water, except of one of us who wanted to know if she could have an Arnold Palmer; no such luck, she was told it's only made for two people.
We were already very uncomfortable when she took our food orders cutting off one of us abruptly and moving to the next one; it was all very strange, like we had done something wrong, but not knowing what.
The owner came back with water and literally threw the glasses on the table. At that point, I asked her if something was wrong and if somehow we had offended her. She started saying that's the way she works, getting more and more heated, we didn't know what to do, looking at each other and wondering what the next step would be. She started rambling about working hard, and being a Palestinian and that's the way they do things over there, adding while we were mostly silent, that there are plenty of pizza places around, we should go in one of those.
Shocked, we asked if she didn't want to serve us and she replied she was not giving us food.
I tried again to ask if we'd done anything wrong, but it was useless, she was not listening, lost in her own angry world.
Looking at other reviews, it seems to happen regularly, like us, clients leave puzzled, wondering what they've done to be bullied by the owner.
Since we had already paid for parking, we walked a short distance to Avanti on Pearl Street where they also serve middle Eastern food that's delicious and we enjoyed it in a relaxed atmosphere with beautiful views of the mountains on the top floor.
I am all for supporting local businesses, but not at all cost, and I feel I should warn others of what to expect when visiting Arabesque, depending on the mood of the owner, it might be a very stressful experience.