Marco W.
Yelp
These guys used to be the best deal around and very good service as well, but that was 10 years ago! Nowadays this place it's a rip off, please read entire review if you value your money and your time.
I needed brakes and pads for my truck, and since I trusted Arandas work, I towed it from Ann Arbor to Detroit thinking I´d still get a better deal, the work took forever and was all messy, and for my surprise, even more expensive than Ann Arbor. After 2 trips, and over $2000 for front and back brakes at Arandas my car didn't feel good at all, smoke and noises were coming out from the brakes, I decided to take it to a local mechanic since I didn't want to drive all the way to Detroit, the diagnostic was they (Arandas) put the pads/brakes wrong, left in right and right in left, and a very messy job, I had to pay additional $975 to correct the issues.
I checked the Google reviews and Fernando the owner or manager leaves his email and deals with these matters, I sent him an email and the copies of the paperwork from the other shop explaining the issue.
I never heard from Fernando even when I asked for him, instead, a counter associate told me they couldn't do anything about it because I didn't take my car back there. I kept inquiring for Alberto and they just ignored me.
Fernando, you read my first email with the pics and invoices I sent you, I´m sure you won't ignore this time.
Recommendations from a former customer if you still want to take your car at this place or don't have other choice:
* Explain the problem over the phone as clear as possible and try to get an estimated (They aren't the most affordable any more)
* Ask for the technician´s name and ask for a fluent English speaker if you don't feel comfortable with the person you are talking to
* They aren't the best at customer service, they can be rude at the front desk, so be prepared
* Ask to see your old parts after the work is done
* If possible inspect and record the new work done at the premises, ask to see the new parts placed in your vehicle
* Make sure you understand the warranty, ej: 3000 miles or 6 months on brakes (they sometimes "honor" the mileage but not the time and vice versa, happened to me as well) record the employee saying it as well if possible
* If you can, take a second opinion elsewhere, also compare prices
* Be prepare to dispute the charge with your credit card company if need it
* Make sure the supervisor or the ONLY certified mechanic actually looks at the assistant (uncertified person) job and not just approves it
* If something wrong happens with your car after they put a hand on it, take it back there right away and demand a solution or your money back with camera on hand
See the pics attached and feel free to contact me with any questions, I´ll be happy to help and show all the paperwork, unlike Fernando. No more abuses!
MArcob2708gmail.com
"Ya no sean tranzas batos, no es justo que chinguen a la gente trabajadora!!"