Arby's

Went in on a Saturday evening, so quiet and clean, hardly anyone in the restaurant. I like that though, easy to relax in a very clean environment, even the restroom was clean, that's rare! Food was ok, drink was fine, but the curly fries were on point!

I was planning to go inside for dining in at 8:40 PM however the store manager Claudia Lazo took my order and stated that they were closing in about 20 minutes and that I should be getting my order for to go instead of dining I understand that this is completely illegal to do and while we were forced by the staff to be waiting for our “to go” order despite that we parked our vehicle and went inside for dining, they also refused services to a family that came in a few minutes before closing completely despite that the “OPEN” sign was clearly lit up. I know and I have worked in a restaurant settings before that this is completely illegal to do I hope that the corporation sees this review and take immediate action

Great fast food option in the Brea Union shopping Plaza. Our cashier Ethan was friendly. Food was made to order. We dine in and enjoy the different sauce options. Three pepper sauce was perfect spice and heat. Clean floors, table, Windows, floors and restroom. Outdoor lot was clean also. Large safe well lit parking lot.

For a fast food place the food is very tasty. Plus, in this day and age, the prices are reasonable. Used drive thru option and the staff working the window were very friendly and order came out in a timely manner.

Food was decent, but was completely overshadowed by our treatment with the staff — the manager* was rude to us and rushed when taking our order. The staff is INCREDIBLY racist, as they seems to be rude to Asian customers (my family included), but were incredibly nice to Hispanics. Guess good service requires me to be something my family and I aren't.

Food always fresh and worth the money. Quarter Pound Smoked Brisket sandwich and mozellera sticks was great!

Would give zero stars if I could. Melissa is disrespect and egotistical. I got a “YO” on the drive thru speaker and then I had my order ignored five times. Then I get a what? So I go inside and all her employees are super aggressive I don’t get an I’m sorry or anything. Never coming back here again. Disgusting employees. Melissa should be fired she has a horrible attitude.

Always Excellent service at this location! Also prices seem a bit lower here. The Large Half pound meal was almost $2.50 less than the Arby's in BP. I will now definitely go out of my way to visit here and Enjoy a Excellent ARBY'S Roast Beef Sandwich.

Yum Arby's brings back memories my Mom loved Arby's. It's not too far and sometimes you just feel like a roast beef sandwich with some Horsey sauce yum. We ordered 3 roast beefs, their delicious crispy curly fries, and 6 mozzarella sticks. Wasn't starving so didn't want a lot and it was the perfect amount of food for us. We went through the drive through and I forgot to check in but it's ok. The service is always friendly everyone always has a smile we appreciate that thank you so much. We will always come back lol see you again soon. Have a beautiful day, be kind to everyone :) Aloha

I only came here because there were deals on their app, otherwise i would probably not come here on any given day considering the price jump of one arby's roast beef sandwich. Even with the app your paying $2.50 a sandwich. I remember when this place used to be 5 for $5. The sandwiches are smaller than i remember. It still tastes the same though. The nostalgia of it all was worth it, but i won't be coming here any time soon without deals from the downloaded app. I did the drive-thru i have not a clue how clean it was inside. Food came out in less than 5 minutes.

Much better inside ambiance and food value for your money than McDonald's or in-n- out. The app is very straightforward, easy to navigate, has on-demand promos, like 25,% off your next order. Note: the kids meal is very filling for a small meal even as an adult, and ask for a small soft drink cup if you like as a beverage, it's not listed but it's available with no price difference. At in-n-out, the tomato is thicker than the meat in a burger, it's almost $4 now, the heiress is a billionaire with multiple mansions, and still has John 3:16 emblazoned on the bottom cup rim. Christianity values are long over at in-n-,out, it's all about money any more. Arbys, the value stop for a quality fast meal.

I've been coming here since my office moved to Brea about 6yrs ago. Good service and the food is always fresh and as expected for the chain.

Not coming here again. Placed an order in the drive thru, my mom tried my shake while waiting for our food and decided she wanted one too. We tried repeatedly to wave down the worker inside, who looked right at us then stopped looking at us. We flagged down another worker who we watched tell her we needed her help, watched her and and respond that she knew, then continued to ignore us. When our food was done, she walked to the window, handed it to us, didn't even acknowledge we were trying to get her attention and said "thanks good night" and didn't even acknowledge we were waving at her for about three minutes trying to get help. They should get employees who aren't downright rude. Visited around 9:10pm on march 28th, 2025. Order DT310

Surly and seemingly disgruntled associates. Not great food either. They were rude and impatient

We were headed to Anaheim convention center and hubby was hungry thinking of him I looked up Arby's to see if one was on the way. And lo and behold. Drove in nice and clean the lady taking our order told us of deal on sandwiches and save us some moola. Thank you very much. Anyway food came fast and hot. Just love the horsey sauce.

Ahh Arby's Brea, once again your people can't get a simple order correct. I ordered a Fish Deluxe sandwich and 3 regular Arby's roast beef sandwiches. I get home and I have 3 regular fish sandwiches and a deluxe fish sandwich. The Deluxe is so smashed that it looks like you stepped on it before placing it in the bag. And for this low level of effort, you are getting $20 hr? Something's not right here...

Nice experience. Clean dining room, clean tables, clean restroom, all positive. And friendly staff behind the counter. Ordered Arbys Beef Classic Sandwich and a drink. It's nice to go to a fast food joint where I don't need a "key code" to enter the restroom. Plus, I like their TV campaign. Recommended.

I would come out here more often if there was an Arby's closer to my area. I came out here once late May, and recently came back a week ago. There are some good food choices to choose from, and I like how they have various sauces. The wagyu steakhouse burger was decent, it taste similar to any delicious burger. It's hard to get the hint of the wagyu beef taste in a patty. The service was good, the workers served the food pretty quickly. The place is clean and I enjoyed dining inside here.

Great, clean spot for a meal. Service was friendly. Food was fresh and well-prepared. I would come back here again.

Disappointed the ad pic is a fat slice of onion. two strings of onions is what I got. No crunch or taste. Happy with size of meat patty n two slices of tomatoes.

Like some others reviewers, I also haven't been to an Arby's in like 20+ years. Was craving something a little different and decided to try it again. Ordered online and they actually have some decent deals and the rest of the menu isn't too expensive. Curly fries are always good and the beef and cheddar tastes like how I remembered. Can't complain about the food really and would be nice in a while if you want something besides burgers or other fast food. Minor complaint, but no napkins in my bag of food. I also had to ask for sauce. The worker didn't say much and didn't even say thank you. I'll probably be back in another 6 months if I'm craving a roast beef sandwich.

Been here like 5 times and every time they're quick, accurate and polite. I always order on the app. Glad there's still an Arby's fairly close to me.

If I could give this place no stars I would. This has no bearing on the labor employees, that are always kind and accommodating. I fear that the management is lacking. Recently I ordered one of the Angus burgers, the bacon ranch, what I ordered was not what I got. I received a deluxe but that wasn't the worst. I understand that this burger isn't supposed to be cooked through but medium rare, when I bit into my burger it was rare, not such a problem of it wasn't from a fast food place, I have no idea how long it was holding for. The angus burger is also fried. I sent in a complaint with no reply from this location. I know how feedback works for fast food, I spent many years at the local level and corporate, you get a report. The fact of the matter is management is choosing not to reply. They should be thankful that people leave reviews on bad experiences, most won't and just choose to never return, about 60% actually. Second issue is staffing. The website, app and online had this location open today, Sunday, but when I drove up it was closed.

Really looking forward to Arby's since there isn't one near home anymore. Nasty manager, poor service. Crappy app. Ordered on the app, waited a long time in the drive thru. Told the person at drive thru we'd ordered on the app and she asked my name. I told her but when we got up to the window she didn't have my order--it hadn't gone through. Note that she did NOT tell me this at the window--she told me to drive through. Manager would not take the order and told us they were too busy and we'd have to go around again. She argued with me and said she had other customers and my order was too big (4 items). I told her it wasn't my fault that the app didn't work and she said it wasn't hers either and I should "take it up with the app people". Really? Doesn't she represent the app people and Arby's?? Terrible terrible manager and terrible service. I will be contacting Arby's.

They have a new and delicious menu now besides their great roast beef sandwiches I can recommend this food and service as excellent

We don't have an Arby's near us so it's a big deal to drive out to Brea to get some. Unfortunately this time was a bust. We were hurried through our order, and during pickup at the drive-thru window I was constantly cutoff or spoken over while trying to ask a question. We were given our food for 5 people in one bag. I'm sure you can imagine that the food was packed in there. My Beef and cheddar's looked like quesadillas with cheese and sauce dripping off the sides. A very disappointed and unsatisfying experience.

100% the WORST Arby's in the entire chain. Indifferent service is to be expected these days, but it really shows how much these kids hate having to work at this location. Management doesn't care and would rather argue than try to fix it. It comes from the top down, and it's obvious the management could care less about providing just basic service or tending to customers, so they come back. Ordered online, and a worker in the dining room RUSHED to pull the doors closed so I could not come in. I guess it's too much to post a sign that we don't want you messy customers in our squeaky-clean dining room, because then we'd have to actually do work. My order was literally tossed thru the window to me. NO napkins, sauce, or even an ask as the small window FLEW closed and slammed before I could ask. AVOID THIS AWFUL RESTAURANT AT ALL COSTS.

Have not had Arby's in a long time, since all the locations near me have closed, but had been passing by this location often that it beckoned me in. The drive-thru is open, but the dining room was not - at least when I was there last Saturday. I ordered the 2 for $6 (Chicken Cheddar Ranch and Classic Roast Beef), and, of course, also an order of Curly Fries (small). Drive-thru was efficient and the person who took my order, along with the cashier were friendly. I was, at first, not expecting much from the Chicken Cheddar Ranch but it was delicious! It was more delicious than the Chicken Sandwich from KFC, the chicken was crispy on the outside and juicy on the inside, and the ingredients (lettuce, tomatoes, cheddar) were fresh! The Classic Roast Beef was on par with what I remembered, and it was delish! The beef was sliced thinly and packed with flavor! Delicious and very easy to bite and chew. Of course, cannot go wrong with the curly fries! Packed with flavors in each bite. Yum! Meal was great and we will be returning in the future!

I haven't been to Arby's in years. I thought I would give them another try. I was ordering for the family of 6 so it was a big order. The guy taking the order was courteous. The order came out pretty quick. Got to the window and the girl reviewed my order with me again. She gave me my bag of food and I asked her if she got all the sandwiches, which we reviewed together a few minutes ago. She says "yes". 2 brisket sandwiches, 2 Reuben sandwiches, 2 original and 3 chicken sliders and one order of curly fries. Not a difficult order. Got home missing 2 sandwiches! I live 15 minutes away and was not going to drive back. Called the store to get a refund went to voice mail. Waiting to see what happens. Disappointed! Won't be going back.

Clean place, staff is moving fast and polite. Long line in drive thru. I always go inside. Will be back when non-fried fast food is needed. And will skip the brisket.

No complaints!!!Food is always good., and restaurant is very clean and bathrooms and super clean(that's a plus) friendly staff

I really want to love this Arby's because it's a convenient location but almost every time we eat here there's something wrong with our order. We also feel bad that the people in the drive thru seem exhausted like they are maybe understaffed or the working conditions are just not great. We try to be super friendly when we go but it seems they need a team leader who can lift their spirits and help them be efficient while also having a good time to help the day go easier. Manager here is friendly and fixed a problem we had with a wrong order. Curly fries usually are broken into small pieces with a few large curls on top. Not sure if they're getting delivered that way or if it's how they're being scooped into the containers but this is worth looking into from a quality standpoint. Had some sauce packets stuck together which was gross because they left a mess on our center console where we set them down unopened and they stuck to the console. Perhaps something spilled into the condiment packet containers? That needs to be cleaned. The chicken sandwich was disappointing because the chicken is so thin but the rest of the food has been good. Their beef and cheddar is classic for a reason. They make it well! Overall an okay location and I will continue to go there when I'm craving a beef and cheddar or curly fries.

I got their 2 for $6 deal and decided to get a spicy fish and their classic roast beef. Definitely tasted more on the bland side of it and I was expecting some sort of flavor to it. But it was pretty plain and the roast beef was like very wet deli meat ... I mean at least my food wasn't dry? I gave it a one star mainly due to the customer service and my food was really bland. I asked the cash register to repeat my order since I didn't hear him on the mic and they mentioned someone else's order. I repeated my order 4x and they said" yeah that's what I've been saying" ...Bruh! No you didn't, you kept mentioning another person's order. People just need to grow up and admit their own wrongdoings. Never coming back to this Arbys with people like that working there.

If you modify your order in any way, add or subtract anything on your sandwich, I would recommend that you pull over and check your food before you drive away. It's very disappointing to drive 20 minutes to get to this Arby's location only to find that they have totally ignored the specific selections in your online orderafter arriving home.

I read the low reviews below and I could t disagree more. I ordered the smokehouse sandwich and crinkle fries. So good. Smokey and fresh flavors. Reminds me of why I love Arby's so much. Wish there were more around. Clean facility. The bathrooms were very clean. And the service was quick and prices very reasonable. Hope to be back soon when in the area.

I wouldn't recommend this Arby's to anyone, I got food poisoning and was sick for several days. Thought I was dying. Honestly, I don't even want to give them one star, I would give them zero stars.

I don't know what's up with the negative reviews but this place is amazing. Not only if the restaurant neat,and clean, the bathrooms are clean also. My husband and I haven't been to Arby's in YEARS, so we ordered a little of everything. Everything came out quick and piping hot. The food is delicious

Not even one star. Apparently they're having a shortage of sauce... since I didn't want to be "that person" and someone else didn't have at least a few with their order... the manager angrily put sauce in my bag saying she "didn't have time for this"....seriously... it's just sauce. Still...I nor my family WONT be back. I laughed all the way home ...silly girl ;) On the upside... the person taking my order was spot on :) Professional and very kind ...good job!!!

Most Arby's are good but I haven't tried all to give them five stars! I hope the incidents reported were only just a few bad incidents that can be fixed?

My go-to local Arby's. Good cheap fast roast beef sandwiches and yummy curly fries. That's all I need from Arby's. The french dip sandwiches are also pretty good.

Dining room closed. Only drive-thru open. And many times opening well past posted hours. Don't waste your time with this poorly managed restaurant! There are plenty of other places in Brea to support with your hard earned money...

The food was just okay. There's another location I go to more frequently and I feel like compared to that one both the service and the freshness of the food fell short of my expectations. I know it's just Arby's and I wasn't expecting anything amazing, but at the very least I expected fresh food, especially their curly fries. I may or may not return to this location again. Maybe it was just a one off kinda day and they're usually better, I guess I'll find out eventually. But I will say all in all it wasn't bad, just meh.

Saturday afternoon when we did the drive through, we witnessed a customer waiting outside the store trying to get his order right. A staff came out but was obviously arguing with the dissatisfied customer. Apparently the staff didn't want to be diplomatic so the angry customer threw his food on the door and walked off. The staff wasn't backing down. That was unfortunate that the staff couldn't try to please the customer to fix the problem. C'mon! Just apologize and make another order. It doesn't cost the corporate much but a happier customer! So after the angry customer left, a few staff came out to clean the smeared glass door. Then we pulled forward and made our order. The staff didn't repeat our order...so by the time we got to the cashier window, our order was incorrect. We made the correction so now our total was higher than we were told. It's a simple fix they could have done. Make sure you repeat what the customer ordered. Food was good though, or I'll give 1 star only.

We're so hungry after groceries time so we stopped by and had a drive through in Arby's. I had Crunchy Chicken Sandwich and my man is Curly Fries (he's on diet)..lol. I must say, I like the bread, it's really good, the chicken is also delicious and suits with the veggie in it, one thing I'm so sad is the mayo they put, it's too light for me, they were suppose to have it more. It'll be even more good. I like the curly fries, it's not oily and too dry as well, it's crunchy and they make it fresh but it's not enough for me while we have it large size! But for the crunchy of the fries, I like Arby's!

Went to get the special they have running on TV, wouldn't honor it, they said I needed to order on app! Haven't ate at Arby's in 20+ years! Probably be another 20. Make the sale, I guess business is that good! ‍

Honestly, didn't think I'd ever step my feet inside an Arby's (never been a fan of their roast beef sandwich) but when there are "limited time" promotion toys with the kids meal and your kid goes bananas for it, things change... To my surprise, Arby's has added many fish and chicken options to their menu, and didn't look much like the Arby's I remember (from 10+ years ago) other than their logo. On this particular trip, most of the customers seemed to be parents (for some reason, they were all dads) like myself whom were dragged in there by their children for that "kids meal" as we all looked a little confused and shared that moment of silence starring at the menu in front of the cashier area. :)

Horrible experience their dining room shuts down at 5 PM. I went through the drive-through. They made a mistake on my order twice I had to go through the drive-through two times they would not comp my meal for the inconvenience of having to go through multiple times through the drive-through.

This Arbys is CLOSED frequently out of business. Staffing issues. The dining room is never open and now the entire restaurant is completely closed.

Outstanding facility, great service and some damn good roast beef! Have visited three times now all at night between 7pm and 9pm. Service is outstanding, food is always hot and fresh and the vibe is just so comfortable. I always use a coupon at this facility because of the increase in marketing for the renovation, but still end up experiencing different items in addition to the classic sandwiches. All are delicious. Thank the mozz sticks are bomb.com. I highly recommend this spot for your fast food needs.

Our food came out quick and was hot and delicious. 4 stars because one of kids meals sandwiches was wrong and took awhile to change out AND there was no iced tea and very little ice at 2 PM well after the lunch rush. They seemed to be really understaffed because everyone was rushing around and all the buzzers were going off.

Yup. I'm in a FFGS - Fast Food Grub Soot! Had just finished a hike at CRP - Craig Regional Park, and decided I wanted to grub. Was going to hit Mickey D's, but decided to try something different...and across the parking lot was ARBY'S! I do have to mention that I was actually in line at MD's and noticed that ARBY'S didn't have anyone in line... So, after a little vacillating, I remembered the commercial and thought...lunchtime...fuggit!! Ordered the Traditional Gyro and as I was driving around to pay for it - I realized there was a deal for TWO GYROS for $6.00 - so I got a Turkey Gyro as well. The Traditional tasted...traditional. But the Turkey was...really good! Not salty. Breast meat was moist. I would recommend it. I'm not sure if it's served w some sauce - like Tzatziki - cause there was none in the bag. I would hit this again. GRUB ON-THE-GO!! Thanks for checking my review out. Follow me for more... Chef Will Gotay aka The FoodPro!

Arby's has reopened! And their meats are better than ever. Come try a steak sandwich don't worry it will be fresh and good. The steak was perfect and had a great flavor. Their Arby's sauce compliments the seasoning amazingly. The service in this Arby's is great too. They had plenty of lemons for their iced tea and didn't take too long on my order. Congrats Arby's on a great launch.

Where do I even begin to express the disappointment I was forced to endure with my visit to Arby's today?? Around 10:30am, anxiously awaiting lunchtime, a strong urge comes over me for an Arby's brisket sandwich. I've seen the commercials, advertising this colossal tower of smoked brisket packed goodness, and now I'm hooked. Only one thing will satisfy this hunger and I know what I must do. The catch, Arby's is about 20 minutes each way from my office. After rewinding the commercial numerous times to visually enjoy what my stomach anxiously awaits, I make the trek. With windows down, music up, and an overwhelming sense of joy I arrive at Arby's to pick up the long-awaited sustenance I crave. The drive back to my office was the longest 20 minutes of my life, with the smell of this masterpiece filling my car, stomach growling, I can't wait to dive in head first and get dirty. Upon returning to the office, after my almost 1-hour roundtrip, I settled in to my desk and anticipated the beefy goodness contained within my to go bag. To my dismay, I unwrapped a pathetic, squashed and emaciated brisket sandwich, containing exactly 1 sliver of meat. "Where the hell is the meat" I scream in horror, causing co-workers to take shelter from the savagery I am about to unleash on this hyped-up burger bun containing nothing but false promises. As if this wasn't bad enough, I reached into the bag, grabbed a red packet of what I presumed was Arby's Sauce, and proceeded to slather it all over this mediocre sandwich. Upon my first bite, face curled in grimace, i noticed something terribly wrong. I had mistakenly grabbed a packet of this god-awful Pepper Sauce, disguised in a red packet, which I had obviously mistaken for the deliciousness of the original Arby's Sauce. If already contending with the underperforming sandwich wasn't bad enough, I am now faced with a critical decision. 1) Do I try to scrape this concoction of chemicals called red pepper sauce off the long awaited sandwich? 2) Fire the no longer edible offender in the trash can? 3) Do I fight my way through this nightmare of a sandwich, choking down each bite, wishing I could reverse time and not apply the sauce that was manufactured with the intent of ruining sandwiches. Option 2 was the obvious choice as I quickly launched the sandwich against the dumpster wall as if trying to throw my best fast ball. Hope the rats enjoy it, because I sure as hell didn't. Take aways: Arbys, you might want to change your slogan from "We have the meats" to " There is a possibility you might receive meat". Red Pepper sauce, feel free to use if you want to destroy the sandwich you intended to eat. Don't ever let a sandwich take control of your thoughts and emotions. Do your homework first before committing to something that only ends in disappointment. You lost a major fan and promoter today Arby's, shame on you.

Very poor customer service at the is location .... Dining room closes around 5:00pm so staff only had to focus on drive thru customers and even this seems to be beyond their abilities. I placed my order and at the widow the rude employee ignored by greeting and just stated my total. Fine. He hands me one bag and I ask if that's everything, and he says yes and I take off since it's busy and I trust him to be competent. Sure enough charged full price for the combo and they forgot the fries. Thanks for nothing

Unless you want to be disrespected and ignored...DO NOT COME HERE!!! Stood at counter for 4 minutes....nobody even acknowledged me. Finally I asked to pick up my order and they acted as if I was disturbing them. When they gave me my order I could see grease coming through the bag so I asked for a plastic bag from the stack of bags she had there and she said "no...I cannot give you a bag"??? I asked for a manager and she said she IS A MANAGER??? Wow!!! No bag = no $$$ = KEEP YOUR ORDER!!! You just LOST a customer over a plastic bag!!!

Customer service is rude!!! Starting at the top with the manager at the facility! My wife purchased through the drive through a couple of weeks ago and they forgot to include a mac and cheese bowl. We tried reaching them by phone but the number listed is disconnected. We don't come here often and when we finally did today, we informed them of the issue. Rather than just replacing the missing order that we've already paid for along with our new order, we got interrogated instead and had to produce a receipt! Since we did not bring the receipt, we were denied a replacement! Seriously?

Like I've said before.. if the food looked like the commercials would be great! Arbys, sonic burger, kfc... same plan .. commercial food looks great.. what you get is pure junk!!!