Steve H.
Yelp
I'm staying at the Hyatt for the weak while putting in very long days for a client at a convention at McCormick Place. At the end of the day, all I want is really good food , a really good drink and a really good vibe at the bar. I found all of that at Arc Bar here at the Hyatt.
When you walk in, you definitely feel like you're at a convention or trade show bar. Half of the customers still have their badges on. The crowd is lively and engaged, the music is warm and sports are on TV. And the prices are high.
The decor has fairly standard, upscale, modestly hodern hotel design. The menu is the same, fairly standard fare but with a few highlights and a few unique tweaks to traditional items. The bartenders, however, are a cut above the rest.
Even late in the evening, after 11 p.m. , Gabriel, in particular, provided the warmest, most professional, most caring bartender customer service I've received in a very long time. He remembered all of his guests' names, he was engaging and interested.
Gabriel quickly provided me a slightly above larger pour of rye on the rocks. The second night I came by, the other bartender was a little shorter on the pour and took a little bit longer.
For my first visit, my side salad, even at 11:30 at night, was freshly prepared and crisp. My hamburger, at Gabriel's recommendation, was excellent. It was cooked to order, fresh and filling. I had bread pudding for dessert and while it was good it was just average.
On my second , also late in the evening, my meal was still good, a chicken sandwich, but not as memorable as the burger. The salad was, again nice and fresh.
Staff are plentiful and attentive. Tables and the bar always are clean.