ArchCare at Providence Rest Nursing Home and Rehabilitation Center

If you want your loved one to be neglected, left filthy, and treated like a burden instead of a human being, especially someone with dementia, then sure, put them in Providence Rest. The level of care here is absolutely disgraceful. Every single nurse we encountered had an attitude problem. Not one showed compassion, patience, or even basic decency. This wasn’t limited to one area either. We experienced this on both the 2nd and 4th floors, so this is clearly a facility-wide issue. Communication was nonexistent. Nobody ever knew anything. Ask a question, and you’d get blank stares, shrugs, or conflicting answers. Yet somehow they’re very organized when it comes to harassing you for money, for truly bad care. The nurses were inadequate, inept, and completely uncaring. My grandfather was constantly left in bed, wearing a hospital gown, instead of being dressed and spending time with other residents. Part of the reason? They repeatedly lost and misplaced his clothing. His clothes were never around—constantly missing, never where they should be, while everyone else seemed to have theirs. This happened over and over again, with zero accountability and no explanation. He was a fall risk (which they knew), and he fell multiple times while in their "care", and we were either never informed or, when we asked what happened, no one knew when or how he fell. That alone is horrifying and completely unacceptable. When we finally discharged him to place him somewhere better, things somehow got even worse. When we went to collect his belongings, there were ZERO clothes left. Not a single item. Staff had no idea what happened to them. They were checking with laundry, and still no response, no follow-up, no explanation. His belongings were simply gone, just like the care and respect he never received. And let’s talk about cleanliness, or lack of it. Roaches are all over the building. The facility is dirty and sticky everywhere, but his room was especially disgusting. Every time we walked in, the floor was sticky, it reeked of urine, and I literally stepped in it. The smell stayed in my shoes for days. That is beyond negligent, it’s inhumane. This place should be shut down. HORRIBLE, HORRIBLE facility. If I could give negative stars, I would. Do yourself and your loved one a favor and stay far away from Providence Rest.

Things started off a little off when we first brought my mom to this nursing home for rehab, but I’m happy to say that things have really improved. The staff, nurses, and administrators have been friendly, helpful, and much more attentive as time has gone on. The therapists, in particular, have been amazing. My mom truly enjoys working with them and always talks about how kindly they treat her and how patient they are during her sessions. Their encouragement and professionalism have made a difference in her progress and comfort. Overall, we’re feeling much more at ease now, and I’m grateful for the positive changes and the care my mom is receiving.

1-the 4th and 2nd floor reek of urine as you exit elevator doors..2-patients are left unattended for a long period of time; even after ringing buzzer switch by bed..3-the meals ALL arrive an hour late after dining room has finished. I have provided lunch and dinner for my mom for the 3 consecutive weekesof her stay..you ask a person for help they say I don’t do that but I’ll get someone for you.And they never show….4-Although you have posters and flyers in the elevator stating a high influenza rate and Covid ABSOLUTELY no one who works with a patient directly is wearing gloves and face mask with the exception of Physical Therapy Staff.How are you protecting senior care with patients??5-My mom has had the same linen bed sheets on her bed since her arrival Dec15th of 2025 hence we are on week 3 Lastly the food here is horrible NYC school kids get a better meal tray than here at Providence Rest…

It is with enthusiasm that I highly recommend ArchCare at Providence Rest! My mom has always given our family the best, and she deserves the best. The decision to place a parent/loved one in a nursing home/rehab is not made lightly. I toured Providence with a friend who is a health care professional and spoke well of the facility. She was correct! Clinically, the teams work together and respond to family. The setting is gorgeous and tranquil. The unexpected and MOST important joy is that there is love and care in the air here. On my mom’s first day, I sat in the chapel and cried. A nun saw me and told me don’t worry, Providence Rest would be part of her family now. A big shout out to Michelle and the Recreation crew. Michelle is also the Director of Guest Experience which speaks volumes of the attention to detail. The qualified staff of 3P…Mariam, Connie, Barbara, the supervisors, Dr. Taparia and all of the team make it happen daily. The front desk crew share a smile and cleanliness is evident throughout. The staff behind the scenes are getting it done! If you are faced with the decision of sub-acute or long term care, ArchCare at Providence Rest is excellent!

NOT DEMENTIA FRIENDLY!! This is the worst nursing/rehabilitation center in the Bronx, they sell it to you as a holy place and caring nursing home. Nothing is holy about having to change your loved one that hasn’t been changed in multiple hours and can’t stand up for themselves. Me and family would have to check in as early as 4am to change our loved one who hasn’t been changed in multiple hours. If it wasn’t for family, our loved one would have missed many meals and would have been treated even MORE poorly than they were already treated by this unholy place. I have overheard alert patients threatening other dementia patients, disrespectful staff and mishandling patients many times. Some of these people are just in it for the $$$, there is maybe 1-2 good passionate nurses/staff. But other than that the rest need to find a new field or start school all over again. Our loved one only lasted 2 weeks there before having to go to hospital because of the poor care this place gave. I can’t blame all staff because there are good people but this place needs to be investigated because no one should ever have to deal with the carelessness this place has.

My experience at Providence Rest arch care was more than exceptional. I would recommend this facility to anyone for Rehab and long-term care. My mother is here and she is thriving and quite happy. I don’t think she could get better quality care. She participates in all activities and is taken care of in a kind, loving and polite way. She loves the music, the dancing and all the activities and she goes to all of them. Even though she has dementia, she is blessed to be a happy person that doesn’t always remember, but that’s OK. God bless amen.

I am pleased and feel comforted every time I walk into Providence Rest. The staff that care for my mom are good people and want to work with me to know the best way to support my mother. The spiritual support from the sisters is special for me and my mom. My mom feels happy here. I enjoy connecting with the people who live here. The team responsible for my mom's care are readily accessible and are always receptive to my concerns and ideas. We work together. It is a new world for me, but I am embracing it...accepting it...because with my help and Providence's support my mom is getting the love and care she needs. I am grateful. With gratitude...my heart is open to recieve all that is good.

Providence Rest has been home to my 84-year-old mom since December 2024. It was an extremely difficult decision for her to make the transition to permanent residency in a nursing home, but from the very first day we were welcomed with warmth and kindness. The staff has truly made us feel at home, and the administration’s open-door policy gives families the comfort of being able to ask important questions at any time. I especially cannot say enough about the incredible staff who organize events and activities for the residents—they bring so much joy and engagement to their daily lives. If you are searching for compassionate, high-quality long-term care for your loved one, I wholeheartedly recommend Providence Rest.

The consistent excuse from the staff is that they are short staffed!! Whatever the problem that's the excuse. PT is also the near minimum with no real understanding of how to handle patient care.

The unprofessionalism, lack of care, and neglect continues as my father has now been there for 9 days. There was an incident yesterday where my father was told that he should stand up and use the urinal unassisted when he needs to urinate, despite the staff being aware that he is unable to stand and walk on his own which is why he is receiving PT. So he attempted to stand and use the urinal as instructed to do so without someone being there, proceeded to urinate on himself and almost fell due to his lack of strength in his lower extremities. He was pressing the call bell for a nurse and verbally calling out for someone to assist. No one responded for over a half hour until he was able to call the family and I called the facility for someone to assist him. As a healthcare worker myself, I am appalled, ashamed, and disgusted by the way my father has been treated during the short time that he's been at Providence. In addition, mine and my brother's experience with the admissions director "Veronica" has been terrible. She has done nothing but reiterate to us about their inability to have an aid accompany my father who can not go to the bathroom and is in diapers, to his oncologist appointments for his stage 4 pancreatic cancer, due to the facilities being short staffed. This is a Medicaid/ Medicare approved facility yet the residents are being neglected due to their staffing issues. Next call will be to the archdiocese, Medicaid, and Medicare. An intervention is required for the sake of the residents at Providence Rest

It's not normally like me - at this age - to review a nursing/rehabilitation facility, but due to more recent events I felt that I wanted to drop a note on here about this place. This is a rehabilitation facility (on the left facing the building from the outside) and also a nursing home (on the right). My grandmother was here on two different occasions. The first time about 2 years ago, she was in the rehabilitation side and after several weeks, was released. Then they treated her well and the staff was good to both her and to us, who would visit with her. She came again to the rehabilitation side just 3 months ago and was eventually transferred to the nursing unit, where she sadly lived out the rest of her days. The staff always made her comfortable and were very pleasant overall - again to both her and to us, who would visit and often ask questions. They always took care of her and looked out for her. Naturally during this pandemic (as of this writing), they needed to take precautions for both the patients/residents and for the staff - so we were understandably not allowed to visit any longer, though we still of course were able to call and speak with her. She passed due to natural causes sadly, but up to her final day, they took take of her and I'm very grateful for this place and for those who work there. I always respect others' reviews whether or not I agree with them, as everyone does have their own experiences. I can only write about my own. This is a place I would recommend for those in need of their services - whether the rehab side or for the nursing unit. Both sides - the rooms had two beds. I'm not sure if there were private rooms or not, but the roommates most of the time were fine. You are required to sign in for each visit. There is plenty of space for the cafeteria, a hall, and everything is very clean. The nursing unit has a great view of the water from the windows and when the weather is nice, areas to be outside comfortably. Parking is limiting, but there is street parking on the residential blocks if need be. I am grateful that this place and it's staff were able to make my grandmother's final days as comfortable as they could. Once again, I do recommend this place in need of their services.

Sadly, this is my moms second time in this facility for rehab following a stroke. Let me start by saying she can do little for herself (Stand, walk, eat, bathe) How do you bring food to a room, open it up and leave it for her to feed herself when she can barely hold a utensil? They pick up the uneaten food and do nothing. She's lost 13 pound in 2 months. If she doesn't want to go to rehab, they don't encourage it. I think she gets a shower once a week and the dentures that are falling out of her mouth are never clean. I visited on 4/27. For the three hours I was there, the smell of feces that permeated the second floor hallway had me gagging. I've figured out why they wear masks. I don't know when a doctor was there last to address concerns but yet after 2 months of no communication and NO IMPROVEMENT she has a discharge date seven days away? The waterfront view used to be the cherry on the cake, now it's a cherry on a rotten pile of sh*t.

This place has declined... I was here with a friends Dad a few years ago and it was okay... I came today to visit a family friend and I'm sitting here with a diaper left on the wheelchair... gross to be looking at it but I didn't say anything cause as the aide and I think a nurse walking by the room and exuding an attitude!!! So so disappointed... She's here for rehab and I don't believe they have walked her yet!! The rooms need painting!!! Left there very upset and a bit depressed leaving our beautiful friend behind... the people working there should be ashamed and should remember treat these clients as if they are your family members... God help us all who need rehab

This place at one point was great. The aides don't care about anyone, you are left sitting in a wet diaper or not changed for hours. I have have made complaints and what happens the aides treat the residents worse than before, it's abuse honestly.

Providence Rest is a very caring and CLEAN rehabilitation center, if you or a family member have the need. My aunt had been in a few rehabs in the Bronx, and this is the only one she actually said, "I feel safe here".At some of the other places, other clients roamed the halls at all hours of the day and night. Clothing was stolen as were simple items like salt shakers and mouthwash. Clothing was even "misplaced" when sent out for laundry day at East Haven, but not so here. The staff is extremely friendly, doctors are knowledgeable and are there all the time. At East Haven, the doctor was only there when he made rounds which was sometimes only once weekly. Dignity is held in high regard here. The floors are immaculate and they have plenty of staff. There is ALWAYS at least 2 nurses on the floor at all times, plus many LPN's and CNA's. All staff is very approachable by both family members and patients. At other places there is one nurse for the entire building with LPN's and CNA's doing all work on the floors with patients. This leaves room for too many errors in my estimation. Providence Rest is a nonprofit rehab. run by the Sisters of John the Baptist. The sisters live on property in an adjacent building, and are always there to comfort your family member, even when you can't. It overlooks the water and has beautiful gardens to sit in when the weather is nice. It is situated in the middle of a safe beautiful residential neighborhood, with plenty of parking on the street as their lot fills quickly. (This neighborhood has NO alternate side of the street parking rules!! If you're from NY, you understand how WONDERFUL that is.) I asked a home owner if I could park near their home as there were few spots that day and she said, "Why not?. You have have family at Providence Rest?" and when I replied yes, she said, "I'll take good care of your car for you", and she did! Finally, they also have a chapel on property where you can hold a wake if needed. This is wonderful, as many of the residents view the other clients as family. If and when the time comes and there isn't a lot of family, the Chapel is available for wakes. I highly recommend Providence Rest if you have the need for an extended care facility for you or a family member. I can't say enough positive things about Providence Rest!

My mother has been a resident on the memory care floor of Providence Rest for the last 6 years. For the most part my experience has been excellent. The whole facility has a very warm welcoming atmosphere - more like a neighborhood senior citizen residence than a nursing facility. On her floor the CNA's are the most hands on with the residents, with a nurse always on duty at the desk. With few exceptions the aides that have taken care of my mother have been wonderful. They truly get attached to the residents and treat them like they're family. The ones that I have gotten to know best over the years are angels to me in how much they care for my mother . The Activity Department is absolutely the best! I've never heard of another place that does the things that they do at Providence Rest. Pre- Covid of course - they have a full activity calendar for every floor. Bingo, music, crafts, cooking , aromatherapy, nail painting - everything you could imagine. As well as the best Halloween & Christmas parties! The floors are alive and active due to all of the activity. Once the Covid restrictions came down the Activity Dept. immediately had a system set up where you can schedule facetime chats with your loved one, followed by "through glass door visits " & lastly in person visits when restrictions allow. In other words, during these most trying times they are doing everything in their power to keep people connected to their loved ones as best as they could following the mandated guidelines. The whole department is filled with the most caring warm people you could ever meet. The Physical Therapy Department is also excellent! The director & staff stay on top of the residents & continually evaluate & determine when they should be put back on a rotation. They contact me to give me updates on my mother. The people who work the front desk are also so warm, friendly & helpful. The sisters are always a presence & do their part in caring for the residents, as well as provide a feeling of spirituality. They decorate the entire building for all of the holidays in such a beautiful fashion; it's obvious how much the residents enjoy it. I've even gotten to know the housekeeping staff, who also chip in & get to know the residents & help out when needed. It's definitely an all-hands on deck type of atmosphere! Clearly I feel Providence Rest is a wonderful, warm, caring place for a loved one to live & be well taken care of. I highly recommend Providence Rest.

Horrible!!!!! There"s not one good thing I can say about this dump. The staff is the worst I've ever encountered. Their communication is nonexistent. Unless you hunt them down, you won"t have any idea of what's going on with your loved one. My mom was there for 3 months of rehab after surgery for a broken hip. It was the worst 3 months . They never updated us on anything and when they would finally return your call, they still weren't able to address your concerns. They lie constantly and they"re nasty and lazy. We found out that my mother fell last week but instead of telling me this, they claimed that they saw her getting out of her wheelchair and caught her just in time. Well seems that since she"s being discharged tomorrow, they decided to come clean and a nurse called to say that she"s all bruised on her left side because she did fall because no one was watching her! But instead of taking care of the problem then, these idiots figure that today, 7 days after, would be a good time to take x-rays and make sure she didn't seriously hurt herself!!! The director of social work is a big joke, loves to talk in circles and is absolutely useless. The director himself is so out of the loop I think it's time for him to retire. the entire staff is rude and nasty and apparently get paid to do nothing. Do yourself a favor and look elsewhere. Honestly, my dog could do a better job running this place.

I had my Mom in Providence Rest approximately 2 1/2 years ago. I also had my Dad there about 8 years ago. I didn't care for the place then and this time around confirmed my feelings 100%. I will say that the therapists were great. They tried very hard with my Mom to get her up and walking. They were pleasant, professional, kind and caring. I think Providence Rest is very understaffed. I think out of all the CNAs only 3 or 4 were kind and attentive. There were many of them who wouldn't even look at me or acknowledge anything that I asked, and believe me, I didn't really ask for much except the basics. If I asked most of them to toilet my Mom, they scattered or just ignored me. The patients are mostly left in the doom and gloom dining room. The food was absolutely disgusting and all the patients said the same thing. The physician there, Dr. John, never spoke to me once about my Mom's condition. She heard me speaking to some of the nurses behind the nurses' station and never even turned around or acknowledged me. Her attitude was terrible. The social worker that I had, I believe she was the supervisor of the social service office, was less than social. I couldn't stand dealing with her. She had a very cold and indifferent personality. I always felt like she was annoyed when I had to ask her a question. Not what a concerned family member wants to encounter. My Mom collapsed a few times in the rest room and I wanted an ambulance called for her and the nurses wouldn't call. Every time I went there, I found my Mom dazed and confused. I had to always ask the nurses to take her blood pressure and it was always low. She had to be hydrated every time I went there by me or else no one else cared. You must go there all the time and different times to see that your loved one is receiving proper care. I will say that the place is very clean. I hope that my Mom never, ever has to go back there. I really never want to set foot in the place again.

The nuns are the only good thing about this nursing home. Poorly staffed and all except a handful of staff uncaring and uninterested in having family at all involved in patient's care. Day room doubles as dining room which means patients sit in one loud depressing place all day long. Would never recommend this place to anyone.

they did wonder's for my wife the staff security theripists are all the best. put your loved one;s with them they are heroe's