Nela K.
Yelp
Loved Ardor - but had a deeply disappointing experience June 11, 2025 experience Unfortunately, I was verbally abused and humiliated by one of the waiters at Ardor . What happened -I arrived at Ardor, placed an order for coffee and brioche at the order desk, and requested to be seated outside. While waiting, I changed my mind and asked another waiter-who seated me-if I could cancel the brioche and order a pizza instead. A few moments later, the first waiter (who seemed visibly stressed) came to take my order for pizza. I asked if it could be made without Parmesan, and he replied curtly, "Oh no, no, we can't do that." Due to a misunderstanding, the brioche I had canceled was still brought to my table. When I informed the waiter that I had changed my mind and no longer wanted it, he became visibly frustrated and angrily insisted, "Yes, you did order it!" Shocked by his unkind attitude, I asked if he was upset. My question seemed to further irritate him-he began yelling at me, pointing his finger in my face, and telling me I should pay the bill and leave immediately. I was stunned, humiliated, and deeply disrespected. I asked to speak with the manager. While I was explaining the situation, the waiter continued to be disrespectful, interrupting yelling at me as I spoke. The manager eventually asked him to step aside and attempted to convince him to apologize -but without success.During the conversation between manager and the waiter continued to act aggressively and acting like someone who has anger management problems ( obviously not a perfect person to work in hospitality)The manager listened to me but never offered an apology. Following the incident, I submitted a complaint via email to the restaurant's management. I did receive a written apology in response, which I appreciate.
However, I feel that the apology alone is insufficient, especially given the severity of the mistreatment I experienced. It appears that no meaningful consequences were imposed on the individual responsible for the abuse, which is very disappointing.
Food: 5/5 | Service: 1/5 | Atmosphere: 1/5