Justine S.
Yelp
I went once with my husband ~2 years ago and had such an amazing time that we decided to go again during our trip last week with ~20 friends. During the first trip when it was only me and my husband, I bought tickets on ticketmaster.com.mx and paid 957 pesos for two tickets, that ended up being literally front row seats! We had to pick up the tickets in person from one of their outlets in person, but they had a list of different outlets we could go to, and it was a very easy smooth process to pick them up.
This time around, I needed 26 tickets so I contacted Ticketmaster's group sales at contactanos@ticketmaster-mx.com. They responded within 24 hours and passed me to one of their sales reps, Maribel, who told me that tickets for Lucha Libre usually don't go on sale until 1-2 weeks in advance but that they would put the purchase through for me as soon as they went on sale. She sent me a form to fill out, which I scanned back to her, and then she checked in with me every 1-2 weeks to let me know that she was on top of it. I really appreciated how she was so communicative! I don't speak much Spanish, but it was all through email so my high school Spanish and Google Translate made it really easy to communicate with her. We wanted to go to the Friday, April 12 lucha libre and on April 2 Maribel contacted me and said that tickets were on sale, so I told her to please buy them! We couldn't get the front row seats that I wanted since we were too big of a group, so we ended up in Ring 2 and the seats were still excellent, very close to the front, and cost about 500 pesos per ticket.
However, picking up the tickets ended up being quite the trek! Turns out that in order to buy so many tickets, you must pick up the physical tickets in person from the Palacio de los Deportes, which is very close to the airport, so we ubered out there. Then it turned out that only the purchaser could go into the ticketmaster office (Puerta 7!) so I had to leave my husband in the parking lot and walk into the heavily secured area, which made me a bit nervous! However it was broad daylight and there were a decent number of people around, so I went in. The ticket pickup was incredibly inefficient and took about 15 minutes once I actually got to the office, which included me possibly signing my life anyway since they kept asking for my signature, but altogether it went more or less smoothly.
Anyways it was totally worth it, since my group LOVED the lucha libre experience! We just took ubers to Arena Mexico, and then got out about half a block before due to congestion but it was a very easy walk. The area doesn't seem the safest, so I wouldn't walk around by myself, but I felt totally fine when it was just me & my husband, and then when I was in a group. Once you get inside, there's a ton of ushers milling around who expect to be tipped for showing you to your seat, and also you can order beers directly to your seat so no need to get in line in the lobby!
p.s. They have a VERY strict no camera policy (cell phones are fine). We were a little nervous about checking our cameras in, but we got them back totally fine.