Aritzia

Aritzia in downtown Vancouver’s Pacific Centre is truly a gem! The vibe of the store is vibrant and inviting, making each visit a delightful experience. The selection of fashions and styles is impressive, catering to all occasions, whether you're looking for something casual, chic, or sophisticated. What I love most is the variety; there’s always something new and trendy to discover. The staff is friendly and knowledgeable, always ready to assist you in finding the perfect outfit. Plus, the deals are fantastic! It’s hard to resist picking up a few extra pieces when the prices are this good. Overall, Aritzia is my go-to destination for stylish clothing and accessories. I highly recommend stopping by if you’re in the area — you won’t be disappointed!

I’ve always been very skeptical of shopping at Aritzia. As a shy girl who was bullied in high school, I never felt confident walking in or asking for help—the staff always looked so fashion-forward that I found them intimidating, almost like “mean girls.” Because of that, I usually avoided shopping here. But my experience at this location on Saturday completely changed that. I was helped by a sales associate (she was wearing a Green Bay Packers jersey), and she was absolutely wonderful. She was approachable, friendly, and incredibly knowledgeable about the products. She introduced me to the different versions of the Effortless Pant—something I would never have figured out or picked for myself—and she found me the right model that fit perfectly. For the first time, I felt comfortable and supported shopping at Aritzia. This experience really stood out to me, and I want to thank her for turning what used to feel intimidating into something enjoyable. I’ll definitely be back!

I'd like to throw it out there that I had the greatest help and service by a girl named Chloe the other day at the Pacific Centre location. She was absolutely outstanding and my visit was such a pleasure (and I can't stand shopping ordinarily). Her colleague Poppy was fabulous as well.The Bay was my go-to for years so I was very disappointed when it closed. I thought that no other store could compare customer service wise but I will definitely be back to Aritzia - thanks to Chole!! I hope she sees this. PS I also love my new dress!

I came in a couple of weeks ago with very little time to find a specific item in multiple quantities. Online, the item was listed as unavailable for order and only in stock as a single unit at a few locations. While in-store, I tried calling other branches but couldn’t get through. Jay, who was assisting me, was determined to help find a solution. She brought in her manager, Nay, who immediately sprang into action. Over the next ten minutes, Nay personally called and texted associates and managers at every location that might have the item. Thanks to her persistence and teamwork with Jay, they managed to track down exactly what I needed, place it on hold, and have it ready for me. I’m deeply grateful for this outstanding display of customer service, which went above and beyond my expectations.

I want to say a big shout out to the associates at this Branch... Thank you so much for going above and beyond to helping me find an outfit at your sister store and ordering online. I'm so sorry I can't rem their names. Thank you for being so so thoughtful, welcoming, detail oriented, communicative and warm to I and the other customers. The team is truly amazing. I haven't had this experience anywhere else. Bless you

I agree with most of the reviews here. The store is wonderful and has some great clothes but what kills the vibe are the people who work there. I’ve gone to this location often and each time I had to deal with the most unwelcoming and snobby staff. I am not sure if it’s the policy that Arizia has for their staff to behave like this but this is definitely unacceptable considering how much people pay for your clothing. I highly encourage the managers to see the pattern and advise your staff to be more approachable and friendly to customers.

The store itself is nice and has lots of great items but the customer service is awful. The staff are so standoffish. I stood outside my dressing room waiting for someone to come by so I could get some different sizes, long story short I ended up leaving feeling very awkward and uncomfortable. I thought it was just me but after reading these reviews apparently this is a common experience.

So very disappointed in my experience with Aritzia. I ordered online and was home when the delivery person delivered my package, but they put it under my mat empty and opened. When I spoke with Aritzia to help resolve my issue they told me they would not refund me or replace my item. They said and I quote "If you happen to find your order, please let us know and we will close the case." Then, finished the email with a sales pitch to buy more clothing. How incredibly insulting. I will be purchasing from Lulu Lemon instead, who I've never had this problem with.