Aritzia

Aritzia in downtown Vancouver’s Pacific Centre is truly a gem! The vibe of the store is vibrant and inviting, making each visit a delightful experience. The selection of fashions and styles is impressive, catering to all occasions, whether you're looking for something casual, chic, or sophisticated. What I love most is the variety; there’s always something new and trendy to discover. The staff is friendly and knowledgeable, always ready to assist you in finding the perfect outfit. Plus, the deals are fantastic! It’s hard to resist picking up a few extra pieces when the prices are this good. Overall, Aritzia is my go-to destination for stylish clothing and accessories. I highly recommend stopping by if you’re in the area — you won’t be disappointed!

I’ve been shopping at Aritzia for almost 8 years, and honestly, the experience has gone downhill so much that I don’t think I’ll ever shop here again. The changing rooms are one of my biggest issues there are no mirrors inside the cabins. I shouldn’t have to walk out in front of everyone, squeeze around people, and wait my turn just to see myself in a mirror. It’s awkward, uncomfortable, and makes the whole shopping experience stressful. Another issue I’ve had for YEARS is their terrible return policy. Aritzia is literally the only brand I know with such strict and unforgiving rules, especially on sale items. I went to the Robson Street location right before Black Friday because, from experience, I know that once you buy something on sale, you’re basically stuck with it. I went in ahead of time to try things on and save them to my wishlist so I could buy the right sizes during the sale. Turns out the Black Friday discount was only about 10% meaning $2–$4 off each item. If I had known that, I would have just bought everything full price so I could at least return it. I ordered my items thinking I’d be safe because an employee told me that if the discount was under 50%, I could return them. Based on that, I felt more comfortable shopping. But today, when I went to return those items, the store refused to take them back. This is extremely frustrating and honestly makes customers feel tricked. Between the uncomfortable fitting rooms, the inconsistent information from staff, and the strict return policy, I do not recommend Aritzia to anyone.

Pacific Center Babaton Store: Extremely poor attitudes and customer service. I accidentally spilled a drink onto the floor (clear of any clothing) and promptly notified the sales associates, apologizing profusely. Both sales associates I interacted with gave me eye rolls and extremely negative responses. One of them told me to take my trash (a paper cup) out of the store in an exceedingly snarky manner. Overall, super unfriendly service. I will be taking my business elsewhere.

I want to clarify, there is nothing wrong with the ‘service’ my wife and I received. Sales associate was friendly and helpful. However, we had to get the associate to help us order the jacket we bought to our home. This usually isn’t a problem, my wife has done this many times. This time, the associate confirmed our address by asking us the our condo complex name, and not the actual address. What happened afterwards, was that FedEx was not able to ship to us due to the fact that there was no building number, unit number, or even street name on the shipping address. This resulted in me calling FedEx and getting wrong information from there as to where and when I can pick it up, I wasted an entire afternoon driving around, only to be told it is not ready for pick up. I understand part of the experience is FedEx’s fault, but everyone please for the love of God, make sure you double check your full address is listed on your artizia profile or shipping address and not just your apartment complex name. We are all human, it is a simple mistake, but everyone, please be careful when verifying your address.

Minimal customer service, no greeting upon coming in and I don’t think one staff member cracked a smile. Very easy to help ourselves as they have a limited number of styles in every colour and fit imaginable but would be nice to have some semblance of customer service.

I’ve always been very skeptical of shopping at Aritzia. As a shy girl who was bullied in high school, I never felt confident walking in or asking for help—the staff always looked so fashion-forward that I found them intimidating, almost like “mean girls.” Because of that, I usually avoided shopping here. But my experience at this location on Saturday completely changed that. I was helped by a sales associate (she was wearing a Green Bay Packers jersey), and she was absolutely wonderful. She was approachable, friendly, and incredibly knowledgeable about the products. She introduced me to the different versions of the Effortless Pant—something I would never have figured out or picked for myself—and she found me the right model that fit perfectly. For the first time, I felt comfortable and supported shopping at Aritzia. This experience really stood out to me, and I want to thank her for turning what used to feel intimidating into something enjoyable. I’ll definitely be back!

I'd like to throw it out there that I had the greatest help and service by a girl named Chloe the other day at the Pacific Centre location. She was absolutely outstanding and my visit was such a pleasure (and I can't stand shopping ordinarily). Her colleague Poppy was fabulous as well.The Bay was my go-to for years so I was very disappointed when it closed. I thought that no other store could compare customer service wise but I will definitely be back to Aritzia - thanks to Chole!! I hope she sees this. PS I also love my new dress!

My Cashier today was genuinely such an angel, she was wearing black baggy jeans and a brown canvas jacket with a fur trim. So bubbly and amazing customer service!