ARKET Store

This store’s management is extremely poor and unprofessional. I ordered a hot drink from the café and was charged, only to be told after payment that the drink was unavailable and I should choose something else. When I requested a refund, the situation worsened. The staff member serving me was unable to process a refund, and there were already 2 customers waiting over 15 minutes for the same issue. We had to ask for a manager. The manager was rude, arrogant, and completely unhelpful. He even threatened to call security on customers who were simply asking for refunds. This was shocking and unacceptable. After we asked for the senior store manager, his attitude changed and he finally attempted to help. He initially suggested giving us coins despite us having paid by card, which was ridiculous. Eventually, we were given refund receipts and told the money would be returned. It has now been over a week, and I still have not received my refund. Charging customers for items you don’t have and then failing to process refunds properly is unacceptable. The staff and management show a serious lack of professionalism, accountability, and customer care. Very disappointing. Avoid this store.

My experience today was fantastic, great service from the main floor as soon as I walked in, the only downside was the customer in front on me in the line, she was extremely rude with the staff at the till including the manager and went on and on and tried to involve me but the team was great in diffusing the situation. All in all will definitely be coming back. Loved the matcha!

I had a fantastic experience at Arket on Regent Street. The coffee was absolutely delightful—rich, smooth, and perfectly made. The pastries were equally impressive—fresh, flaky, and delicious, the perfect treat to accompany my coffee. A special mention goes to Flavien, who provided exceptional service. He was welcoming, attentive, and ensured everything was perfect. His warm and professional demeanor made the visit even more enjoyable.

Really like Arket & often purchase in Covent Garden store or online . Was on Regent Street looking for a winter coat & was trying on a few coats. Entitled male floor manager rather asking if I want help continuously walked into my personal space and followed me both upstairs and downstairs until I left. The best way to get a sale is to actually engage with the consumer rather than make the customer feel like they are a bother. The 3 stars went to choice of appreal and Price point . The two stars missing are for the missing service piece that was lacking in my shopping experience on Saturday 11th October.

I enjoyed shopping at Arket, but today I noticed a customer was enjoying her snacks and then touched the clothes on display. I hope security guards can stop such people. She was obviously making the clothes dirty and unhealthy. It is not moral or legal to do that.

Honestly I can’t afford the prices of the store itself, but I love the vibe, and the cafe, it’s so cozy, and lets me enjoy the atmosphere of the store for little money. I really like the cold seasonal drinks, there’s so many types to try. Would recommend.

Deeply disappointing experience. I was shopping at Arket on Regent Street, just browsing like any regular customer. After trying on a blazer and a red handbag, I decided not to buy them. As I was leaving, a security guard stopped me with a hostile look and questioned me about the bag. His tone and attitude made me feel watched the entire time — as if I was being treated with suspicion rather than respect. It was an extremely uncomfortable and Utterly humiliating experience. I’m not sure if this is part of Arket’s brand culture, but I have never felt so insulted while shopping. I’ve shopped at many luxury brands and have never been treated this way. I won’t be returning！

I ate in the mini cafeteria on the side and the food was delicious! Wonderfully tasty vegetarian meals. Very interesting shop with a wide variety of items.