Jon
Google
Most disappointing restaurant in Prague!!! You won't believe! Michelin Guide Mistake! I've eaten at 40+ Michelin restaurants from Guide to Bib to 3 stars all across the world!
This is the worst one in my opinion!
Expectation: Michelin Guide
Reality: Avoid at all costs!
The good:
Bartender was friendly, made a good Amaretto Sour.
Pistachio dessert was good.
The bad:
The wild sea bass was terrible, undercooked and not caramelized (malliard reaction), portion definitely very light for 120 grams waiter quoted. Just soft and lacked flavor.
Service was terrible. 4 waiters and no one communicating. One takes drinks then another server comes up and asks if we want drinks. Chaos.
No menu for drinks, dessert. Forgot about us after clearing our main course, so after I waited 10 minutes and finally was able to grab a server's attention.
When we got there only 2 other tables, yet it still took 15 minutes to get our order in.
No one asked us how our dishes were or checked really. Just take order and bring back. We were served after a group of 8 that came in after us (maybe this is why fish was partly cold?).
Table next to us was swearing constantly, definitely ruined the mood and I'm surprised wait staff or manager didn't address as it was not subtle.
The ugly:
When I made the reservation I mentioned it was to celebrate an engagement. No mention no congratulations. Just empty. No magic here.
I bought a bottle of sparkling water. I had to refill my own glass despite waiting for actual service. If I waited for service I'd still be sitting there.
The waiter, despite terrible service, tried to PRESSURE me into tipping. Didn't ask if I wanted to put tip just handed me the machine with 10% added and strongly said service is not included while pointing at the receipt.
Luckily I checked and had him remove it. To which he threw a mini tantrum "no service fee?!" and glared at me as I walked out.
I was grateful to pay and never come back to this restaurant where hospitality is dead. A tip is earned not given, and management would be good to do some quality assurance and improvement. I'd start with having one server per table (we had 4 people involved and there was zero communication between them). The next thing I would do is make sure fish is weighed and cooked properly.
Instead of giving 1 star I gave 2, for the pistachio dessert and amaretto sour, but I can guarantee that I will never come back, and if anyone asks I will recommend one of the other many great restaurants in Prague. Ones where there is actual hospitality, great food, and service.
If you want cold food, terrible service with 4 waiters, forget your celebration, and to be treated like an ATM, I strongly recommend Aromi. If you are a human and prefer to be treated as such, I recommend just about any other restaurants in Prague!